Ambitious HR Assistant with over 3 years of experience in diverse technical, clerical and administrative office duties. Highly skilled in time management, HR policies and appointment setting. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Flexible and educated HR Assistant with 3 years of experience in human resources. Advanced knowledge of HR principles and procedures. Well-versed in processing hiring and exit paperwork and maintaining accurate files. HR Assistant with 3 years of human resources experience. Adept at onboarding procedures, recruitment strategies and payroll processing. Proven history of reliability and assertive, yet personable nature. Experienced CSR with over 11 years of experience in Manufacturing industry. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Interpersonal Communication
Work Planning and Organization
Verbal and Written Communication
New Employee Orientation
Explanation of Benefits
Recruitment Documentation
Time Management
Personnel Documentation Verification
Personnel Reports Preparation
Relationship Building
Employee Data Record Keeping
Microsoft Office
Information Sourcing
Office Organization
Detail-Oriented
Managing Applicant Inquiries
Corporate Compliance
Job Applicant Interviews
Office Administration
Human Resources Standards
Resume Screening
Data Entry
Inventory Management
Eligibility Requirements
Staff Development
Human Resource Information System HRIS
Compensation and Benefits Administration
Termination Procedures
Human Resources Operations
Creating and Managing Job Descriptions
Management Scheduling and Time Records
Work History
03/2020 to Current
Human Resources Administrative AssistantCalhoun Intermediate School District – Marshall, MI,
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Assisted with meetings and presentations within company.
Recruited and screened qualified potential employees.
Sparked productivity by setting itineraries and scheduling appointments.
Efficiently delivered personnel information to management for speedy corrective action.
Assisted with on-boarding process of current new hires in specific timeframe.
Answered and directed 15 outbound and inbound phone calls per day.
Maintained and scheduled complex calendars.
Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
Converted employee status from temporary to permanent.
11/2019 to 02/2020
Seasonal Package HandlerAmazon Workforce Staffing – Wood Dale, IL,
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Removed jams and unblocked conveyor system to maintain flow of goods.
Delivered updates on anticipated task completion times.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Used hand-held scanners and physical logs to accurately track item movements.
Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Assembled, sealed and loaded packages into correct trucks.
02/2007 to 09/2019
Customer Service RepresentativeLaz Parking – Encinitas, CA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Provided information regarding charge accounts and loyalty programs.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services and company information.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Offered advice and assistance to customers, paying attention to special needs or wants.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Entered orders into Aims computer database system.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Trained new personnel regarding company operations, policies and services.
Met all customer call guidelines including service levels, handle time and productivity.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Resolved 10 issues over phone with 50 customers daily.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Developed, updated and organized aims databases to handle customer data.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promptly responded to inquiries and requests from prospective customers.
Delivered prompt service to prioritize customer needs.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Investigated and resolved accounting, service and delivery concerns.
Followed up with customers about resolved issues and completed to maintain high standards of customer service.
Cross-trained and provided back up for customer service managers.
Responded proactively and positively to rapid change.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Maintained up-to-date knowledge of product and service changes.
Facilitated inter-departmental communication to effectively provide customer support.
Cross-trained and backed up other customer service managers.
Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Expected in 06/1993
High School Diploma: White County High School - Sparta, TN GPA:
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