14 years of Human Resource and Payroll Experience including the following skill set.
Human Resource and payroll Skills
Multi-State tax and payroll
Tax Liability Reconciliation
Training & Development
Affordable Care Act Reform
HSA & Misc Benefits
HR Policies & Procedures
Troubleshooting and Problem Solving
Staff Recruitment & Retention
Payroll System Setup
Hr System setup
New Hire Reporting
HR Best Practices
Client Relations & Diversity
HR Policy, Process & Systems Design
Training and Development
Recruitment and Retention Strategies
Knowledgeable in all HR Systems
Coaching and Mentoring
HR Policy, Process, and
Compensation and Benefits
Managed Direct Reports
Human Resource Support Specialist I12/2013 to 07/2017 ADP PAYROLL INC – Williamsville, NY
Proactive with all assigned clients in order to ensure client satisfaction and retention
Responded timely to all client inquiries via phone or email until follow up was complete
Consulted clients with Workforce Now Set up for Human Resources as well as Benefits.
Instruct administrators on Self Service Portal Navigation with suggestions for additional set up
Worked with ADP Internal teams to ensure 100% stellar performance with clients such as Annual Enrollment, Escalations and Ancillary teams
Troubleshoot Internet Computer issues such as Internet explorer, Java, Adobe, Mac, Windows, Workforce now version 2.0 and 5.0, pay expert, various importing reporting issues.
Asked by senior management to join Prospect calls with clients and use my experience to explain how ADP Comprehensive Services can assist them
Mentored several ADP new hires from 2011-2017 whom are all still with ADP.
Volunteered for several committees and
New Clients Service launches as assigned.
Employee Service Resolution Representative II06/2011 to 12/2013 ADP PAYROLL INC – Williamsville, NY
Responded to Employee and Manager Queries on the following topics:.
Promotion 9/1/2013 from ESRR I to ESRR II.
Self Service: Registration, Navigation, Password Resets, Trouble Shooting, Personal Data Changes, AOID issues, iPay, Policy Acknowledgment and others as necessary.
Benefits: Policy, Annual Enrollment, EOI, ID Cards, Summary of Benefits, 401K, Cobra/FSA/HSA, Dependent Verification, Escalations with Carriers or contacting internal ADP teams for assistance,.
Payroll: Federal, State and Local tax questions, Direct Deposit set up and verification, Problems with Accruals, Payroll Check breakdown, Check explanations, Deductions/Earnings research, Escalations as needed when pay is incorrect with 100% follow up and documentation in Siebel.
Time & Attendance: Employee and manager Scheduling questions, Access or viewing problems, Timecard editing/submitting, PTO Accrual and Reporting.
Human Resource: LOA Administration and documentation, Comp learning, training, Relocation Services, EAP, Employee perks.
Excellent customer Survey results; Expert and Stellar performer FY 2013; 91% out of 65 surveys (48 out of 65 Responses in Fiscal year 2013 at 100%).
Mentored new hires and/or assist employee's as assigned; Projects assigned and/or volunteer; New Clients Service launches as assigned.
Client Service Representative I and II09/2007 to 06/2011 ADP PAYROLL INC, EZpay Small Business – Williamsville, NY
Processed changes in payroll for clients including: Manual Checks, Void/Reissue, Off cycle payroll, Set up of new pay calendar, Set up/delete of new earning or deduction, Garnishments, Billing, Tax Liability, Fed, State & Local tax set up, Amendments, Research & problem solve using outstanding Communication skills.
Effectively resolved payroll and tax issues for clients with follow up for 100% customer service and retention.
Collaborated with internal ADP departments for seamless customer service.
Performed under pressure and multitasked according to daily work load.
Received Excellent Customer Survey results on a consistent basis.
Trained/Mentored fellow CSR's in local taxes for PA ACT 32 according to ADP policy and procedure.
Adapted to any changes in process, procedure and day to day responsibilities.
Human Resource Director03/2006 to 12/2006 Fairchild Manor – Lewiston, NY
Direct HR/Payroll functions: ADP payroll processing, EZ-Labor entry, employee relations, recruited & trained, conducted new hire policy/orientation; background checks, implemented fingerprint procedure, administered benefits and any other duties as assigned.
Conducted extensive analysis of existing HR policies and operating procedures to remain compliant with the Department of Health standards and audits; rewrote several policies.
Implemented new training & development and performance management throughout facility as well as a rewards program which boosted morale and decreased turnover by 30%.
Human Resource Generalist12/2004 to 02/2005 Audax Business Solutions – Williamsville, NY
Acted as a liaison to the Plan Administrators and Health Organizations.
Answered questions directly related to benefit policies.
Held training for clients and employees as needed for open enrollment.
Entered new employee data into PAYCHEX Payroll System; Performed general office duties and assigned tasks.
Implemented an excel spreadsheet model as a data entry for all benefits and PTO/Vacation for all employees in all 42 of our clients.
Completed all 42 OSHA 300 logs for safety administration.
Human Resource Representative08/2002 to 08/2004 Fisher Price – East Aurora, NY
Collaborated with my HR/PR team to launch a worldwide web portal for employees to view their personal pay, tax, and benefits information online.
Entered HR, Payroll and Benefits data changes into the Peoplesoft Payroll system daily.
Used Kronos timekeeper and Web portal service support for employees worldwide.
Monitored employee files and confidential records.
Completed Projects and tasks assigned.
Created process/procedures manuals on Peoplesoft and Kronos Timekeeper to be used as training guides for all internal associates with the use of Microsoft Word, Excel and, Snagit.
Human Resource Manager07/1999 to 08/2002 Sears & Roebuck Co – Amherst, NY
Directed all aspects of HR and Payroll, Supervision of Store Trainer and back up to other managers as assigned, Customer Service, Credit, Recruitment, Interviewing, Hiring, Training and Development, Benefits Administration, Compliance, Employee relations and morale.
Promoted in 1999 from Sales Associate to Store Trainer, and then in 2001 from Store trainer to HR Manager.
Provided a positive working environment, which strengthened the Management Team, Associates, and Employee morale.
Processed Payroll and benefit changes on a weekly basis using PeopleSoft.
Certified Health Care Reform Specialist : 2017SHRM-
Bachelor of Arts: Art History Italian1999State College of New York at Buffalo -
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
ADP PAYROLL INC
ADP PAYROLL INC, EZpay Small Business
Audax Business Solutions
Sears & Roebuck Co
State College of New York at Buffalo
Job Titles Held:
Human Resource Support Specialist I
Employee Service Resolution Representative II
Client Service Representative I and II
Human Resource Director
Human Resource Generalist
Human Resource Representative
Human Resource Manager
Certified Health Care Reform Specialist : 2017 Bachelor of Arts : Art History Italian 1999
Create a job alert for [job role title] at [location].