human resource sr manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Highly skilled Human Resources Business Partner with 29 years of progressive industry experience.  Areas of expertise include organizational development, change management, executive and leadership development, and employee relations and HR legal.

HR Qualifications and Skills

Employee Relations & Diversity

Staff Coaching & Mentoring

Organizational Development

Employee Performance Improvement

Leadership Development

Gap Analysis

Change Management

Workforce Planning and Development

HR Policy and Process Design

Conflict Resolution

Work History
12/2007 to Current
Human Resource Sr. Manager Space Exploration Technologies Mcgregor, TX,
  • Strategic HR Business Partner Support:  As Sr. HR Partner, provide HR leadership and support to ensure business successes and revenue increases.
  • By revamping Performance Management Processes, saved businesses several months with poor performers.  Time to manage performance went from 6 months to 45 days.
  • Introduced metrics on performance management, focusing on operating results.  Headed initiative tied to recognition for improved team performance.
  • WOrking with leaders, provide change management and organizational development input on a regular basis to ensure meeting business initiatives.
  • Mentor, consult and coach junior colleagues on matters pertaining to investigations, FMLA/ADA/Accommodations/ Workers Compensation/ Performance Management and other complex Title VII related issues and strategic planning.
  • Managing annual cycle programs with senior leaders - ensuring top talent recognition.
  • Worked directly with internal clients providing gap analysis during workforce planning events quarterly so as to achieve budget requirements while retaining top talent.
07/2006 to 12/2007
Human Resources Representative/Business Partner Avery Dennison Corporation Fitchburg, MA,
  • Responsible for managing Human Resources and Employee Relations functions for workers in an outsource environment for the South Bay Area, including day to day HR issues, investigations, civility and high touch executive issues and exits.
  • Handled crisis issues in collaboration with leadership to ensure we led with empathy and care for employees' well-being while managing customer needs.
  • Investigated workplace issues and collaborate with senior management and executives to recommend and influence resolutions.
  • Conduct leadership and professional development training needs analysis, instructional design, curriculum development, delivery, and coordination including set-up, materials management, and reporting data.
  • Responsible for providing assistance, consultation to senior level managers and employees concerning the Staffing requirements/Payroll and Benefits issues/ Personnel law/EEOC Law.
  • Responsible for providing assistance and consultation to all levels of management concerning organizational structure and developing appropriate strategic sourcing/recruiting plan to meet their staffing requirements at their sites.
02/2005 to 07/2006
Human Resources Manager Kroger Sandy, UT,
  • Responsible for partnering with store management in a retail environment of 300 associates, to ensure fair and appropriate HR interactions and management.
  • Collaborated with department supervisors to assess hiring needs.
  • Implemented training programs for new and existing employees and leaders.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Supervise and manage two HR Generalist staff responsible for managing Human Resources and Employee Relations with high proficiency in Employment Law, EEO, ADA, Affirmative Action, FMLA, FSLA and scheduling.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing specific store standards.
07/2003 to 09/2005
Owner The Tjx Companies, Inc. San Diego, CA,
  • Owned and operated a small retail store specializing in paper products and craft supplies.
  • Managed a staff of 5 employees including payroll and hiring.
  • Balanced store budgets, managed inventory and P&L.
08/2000 to 05/2003
Senior Human Resources Business Partner American Commercial Lines Llc Port Allen, LA,

  • Sr. Human Resources Business Partners supporting Operations, Engineering Operations and Material Operations.
  • Develop, design and conduct leadership and professional development training needs analysis, instructional design, curriculum development and delivery and coordination to include set-up, materials management, and reporting data.
  • Developed and designed new manager assimilation to enhance manager/employee relationships.
  • Responsible for the design and implementation of a rewards and recognition program within the worldwide operations function.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Resolved employment-related disputes through proactive communication.
  • Represented organization at personnel-related hearings and investigations.
  • Served as company representative at new college hiring events to promote company objectives.
  • Worked directly with internal clients in operations to achieve 100% leadership training.
11/1989 to 08/2000
Sr. Human Resources Representative Linear Technology Corporation City, STATE,
  • Managed HR initiatives to support the FAB Manufacturing functions on a corporate level.
  • Responsible for conducting internal investigations in to Sexual and Other Harassment Claims/ Involuntary Terminations Reviews Responsible for responding to EEOC/TCHR Charges and Complaints Design and conduct Sexual and Other Harassment Training Company wide Conduct Corporate Diversity Training and Education Reviewed, revised and maintained Human Resources Employee Relations Policies/Procedures Maintained data base for tracking EEOC investigations and complaints Together with a consultant, managed affirmative action plans and 3 OFCCP audits.
  • Facilitate employee and manager communications and problem solving Conduct New Employee Orientation Presentations Managed staff of HR assistants to ensure day to day HR administrative work was completed.
  • Managed benefits plans together with outside consultant to ensure year over year competitiveness and fair benefits.
Expected in to to
Bachelor of Administration: Psychology Chico California Human Relations
California State University - , Chico
Psychology Chico California Human Relations
ADA, administrative, Benefits, budgets, case management, change management and management, Cisco, coach, coaching, communications skills, conflict resolution, consultant, consultation, curriculum development, data base, delivery, Employee Relations, senior management, hiring, Human Resource Management, Human Resources, HR, instructional design, inventory, leadership, Leadership Training, Law, managing, materials management, Mentor, Excel, Microsoft Office, Outlook, Power Point, negotiations, Oracle, organizational, Payroll, Peoplesoft, Performance Management, Personnel, Policies, Presentations, problem solving, problem-solving, processes, recruiting, reporting, retail, scheduling, Staffing, store management, strategic, strategic planning, strategic sourcing, Supervisor, training needs analysis

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Resume Overview

School Attended

  • California State University

Job Titles Held:

  • Human Resource Sr. Manager
  • Human Resources Representative/Business Partner
  • Human Resources Manager
  • Owner
  • Senior Human Resources Business Partner
  • Sr. Human Resources Representative


  • Bachelor of Administration

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