Professional with 7 years of extensive customer service experience and exceptional people skills. Providing quality and innovation to the work force by helping to maximize organizational productivity for
high-volume operations through development. Expertise in resource utilization, workforce
planning, learning and development and benefits administration. Serviced over 40,000 employees throughout the country providing solutions and information to help the employees as well as the company proceed and progress with their success. Contain a broad background supporting operational level planning, policy, and resources for managing
contingency operations and mission objectives. Skilled in providing solutions and excellent customer experiences to a diverse type of people as well as collecting data, evaluating effectiveness, and researching
and developing new processes.
Core Qualifications
Tri-lingual
Client-focused
Excel in relationship building, and team building
Lotus Notes proficient
Customer Service
Creative Problem Solving
Sales
Customer Needs Assessment
Expense Control
Budgeting
Experience
Human Resource Specialist--Short Term Assignment, 03/2016 to 05/2016 First National Bank Texas – El Paso, TX,
Highly responsible for establishing and maintaining the processes and systems which enabled the firm, as well as myself to fully leverage the skills and talents of all its people.
Responsible for supporting the firms staff in reaching their full market value which set them apart as distinctive employees.
Developed and implemented HR policies and procedures for firms throughout the country.
Served as the primary source of knowledge and expertise and provided daily assistance to US Partners and Principles, staff and HR personnel in Payroll and Taxes, HR Policy and Learning and Education, contributing to the firms success.
Restaurant/Finance Managing Intern, 05/2015 to 02/2016 Shentel – Bristol, VA,
Monitored cost and
implemented cost saving methods as well as multiple databases to keep track of all company inventory.
Developed and implemented recruitment policies and procedures for over 15 personnel.
Reviewed
all financial transactions which led to new innovative ideas, resulting in profit increase.
Prepared correspondence, accounting and financial documents for analysis.
Managed and organized all company meetings to review and discuss new opportunities as well as positive and negative aspects of the restaurant for improvement.
Financial Service Representative, 06/2014 to 04/2015 TD Bank – City, STATE,
Led
comprehensive info sessions
on the various personal investment
products offered by TD Bank to both
new employees and prospective customers.
Offered
support and knowledge with
Mortgages, Loans, Home equities
and any other bank
product that the customer may have needed.
Assisted
English, Spanish and Italian speaking customers with the complex
application and qualification process for secured and
unsecured loans and mortgage
products, bringing a diverse atmosphere to the company.
Provided
value to the bank by
selling three Annuities in a three
month period, each exceeding $100,000.
Communicated
with customers to understand their financial needs
and build a strong, trusting
relationship.
Served as the
company representative at the Corn
Fest in Old Wethersfield to promote company objectives.
Resolved employment-related disputes through proactive communication.
Minimized investment transfer process time in half by developing an efficient paperwork process
Oversaw the education and advisement process to employees
on group health plans, IRAs, Roth IRAs and other investment products to enhance referrals
Customer Service Representative, 10/2012 to 05/2014 Mass Mutual Financial Group – City, STATE,
Responsible
for processing financial transactions in
an efficient and effective manner.
Accountable for maintaining the integrity and
security of customers
financial and personal data.
Led a positive, teamwork-driven
environment, which fostered positive
results for exceptional customer service.
Involved with handling the
de-escalation of customer
issues to resolve them
in a timely and effective manner.
Developed strong
Administrative, Clerical, and Analytical skills
Daily
involvement in a fast paced
environment that was highly informative and required an efficient work ethic.
Provided
status updates and tracking incoming requirements for 1035 exchange
procedures.
Recognizing
and diluting company 'problems' to ensure the
progress of Mass Mutual as a
leading financial group.
Communicating
internally with other departments to ensure efficient and exemplary results.
Education
Bachelor of Arts: International Studies/Languages, Expected in 2012 The University of Connecticut - Storrs, CT GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
