Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Professional with 7 years of extensive customer service experience and exceptional people skills. Providing quality and innovation to the work force by helping to maximize organizational productivity for high-volume operations through development. Expertise in resource utilization, workforce planning, learning and development and benefits administration. Serviced over 40,000 employees throughout the country providing solutions and information to help the employees as well as the company proceed and progress with their success. Contain a broad background supporting operational level planning, policy, and resources for managing contingency operations and mission objectives. Skilled in providing solutions and excellent customer experiences to a diverse type of people as well as collecting data, evaluating effectiveness, and researching and developing new processes.

Core Qualifications
  • Tri-lingual 
  • Client-focused
  • Excel in relationship building, and team building
  • Lotus Notes proficient
  • Customer Service
  • Creative Problem Solving
  • Sales
  • Customer Needs Assessment
  • Expense Control
  • Budgeting
Human Resource Specialist--Short Term Assignment, 03/2016 to 05/2016
First National Bank TexasEl Paso, TX,
  • Highly responsible for establishing and maintaining the processes and systems which enabled the firm, as well as myself to fully leverage the skills and talents of all its people.
  • Responsible for supporting the firms staff in reaching their full market value which set them apart as distinctive employees.
  • Developed and implemented HR policies and procedures for firms throughout the country.
  • Served as the primary source of knowledge and expertise and provided daily assistance to US Partners and Principles, staff and HR personnel in Payroll and Taxes, HR Policy and Learning and Education, contributing to the firms success. 
Restaurant/Finance Managing Intern, 05/2015 to 02/2016
ShentelBristol, VA,
  • Monitored cost and implemented cost saving methods as well as multiple databases to keep track of all company inventory.
  • Developed and implemented recruitment policies and procedures for over 15 personnel.
  • Reviewed all financial transactions which led to new innovative ideas, resulting in profit increase.
  • Prepared correspondence, accounting and financial documents for analysis.
  • Managed and organized all company meetings to review and discuss new opportunities as well as positive and negative aspects of the restaurant for improvement.
Financial Service Representative, 06/2014 to 04/2015
TD BankCity, STATE,
  • Led comprehensive info sessions on the various personal investment products offered by TD Bank to both new employees and prospective customers.
  • Offered support and knowledge with Mortgages, Loans, Home equities and any other bank product that the customer may have needed.
  • Assisted English, Spanish and Italian speaking customers with the complex application and qualification process for secured and unsecured loans and mortgage products, bringing a diverse atmosphere to the company.
  • Provided value to the bank by selling three Annuities in a three month period, each exceeding $100,000.
  • Communicated with customers to understand their financial needs and build a strong, trusting relationship. 
  • Served as the company representative at the Corn Fest in Old Wethersfield to promote company objectives.
  • Resolved employment-related disputes through proactive communication.
  • Minimized investment transfer process time in half by developing an efficient paperwork process
  • Oversaw the education and advisement process to employees on group health plans, IRAs, Roth IRAs and other investment products to enhance referrals
Customer Service Representative, 10/2012 to 05/2014
Mass Mutual Financial GroupCity, STATE,
  • Responsible for processing financial transactions in an efficient and effective manner.
  • Accountable for maintaining the integrity and security of customers financial and personal data.  
  • Led a positive, teamwork-driven environment, which fostered positive results for exceptional customer service.
  • Involved with handling the de-escalation of customer issues to resolve them in a timely and effective manner.
  • Developed strong Administrative, Clerical, and Analytical skills
  • Daily involvement in a fast paced environment that was highly informative and required an efficient work ethic.
  • Provided status updates and tracking incoming requirements for 1035 exchange procedures.
  • Recognizing and diluting company 'problems' to ensure the progress of Mass Mutual as a leading financial group.
  • Communicating internally with other departments to ensure efficient and exemplary results.
Bachelor of Arts: International Studies/Languages, Expected in 2012
The University of Connecticut - Storrs, CT
Life and Health License #2466507 -- 2014
Fluent reading/writing Spanish and Italian

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School Attended

  • The University of Connecticut

Job Titles Held:

  • Human Resource Specialist--Short Term Assignment
  • Restaurant/Finance Managing Intern
  • Financial Service Representative
  • Customer Service Representative


  • Bachelor of Arts

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