Professional with 7 years of extensive customer service experience and exceptional people skills. Providing quality and innovation to the work force by helping to maximize organizational productivity for
high-volume operations through development. Expertise in resource utilization, workforce
planning, learning and development and benefits administration. Serviced over 40,000 employees throughout the country providing solutions and information to help the employees as well as the company proceed and progress with their success. Contain a broad background supporting operational level planning, policy, and resources for managing
contingency operations and mission objectives. Skilled in providing solutions and excellent customer experiences to a diverse type of people as well as collecting data, evaluating effectiveness, and researching
and developing new processes.
Excel in relationship building, and team building
Lotus Notes proficient
Creative Problem Solving
Customer Needs Assessment
PricewaterhouseCoopersApril 2016 to June 2016Human Resource Specialist--Short Term Assignment Tampa, Florida
Highly responsible for establishing and maintaining the processes and systems which enabled the firm, as well as myself to fully leverage the skills and talents of all its people.
Responsible for supporting the firms staff in reaching their full market value which set them apart as distinctive employees.
Developed and implemented HR policies and procedures for firms throughout the country.
Served as the primary source of knowledge and expertise and provided daily assistance to US Partners and Principles, staff and HR personnel in Payroll and Taxes, HR Policy and Learning and Education, contributing to the firms success.
BrooksideJune 2015 to March 2016Restaurant/Finance Managing Intern Simsbury, CT
Monitored cost and
implemented cost saving methods as well as multiple databases to keep track of all company inventory.
Developed and implemented recruitment policies and procedures for over 15 personnel.
all financial transactions which led to new innovative ideas, resulting in profit increase.
Prepared correspondence, accounting and financial documents for analysis.
Managed and organized all company meetings to review and discuss new opportunities as well as positive and negative aspects of the restaurant for improvement.
TD BankJuly 2014 to May 2015Financial Service Representative Wethersfield, CT
comprehensive info sessions
on the various personal investment
products offered by TD Bank to both
new employees and prospective customers.
support and knowledge with
Mortgages, Loans, Home equities
and any other bank
product that the customer may have needed.
English, Spanish and Italian speaking customers with the complex
application and qualification process for secured and
unsecured loans and mortgage
products, bringing a diverse atmosphere to the company.
value to the bank by
selling three Annuities in a three
month period, each exceeding $100,000.
with customers to understand their financial needs
and build a strong, trusting
Served as the
company representative at the Corn
Fest in Old Wethersfield to promote company objectives.
Resolved employment-related disputes through proactive communication.
Minimized investment transfer process time in half by developing an efficient paperwork process
Oversaw the education and advisement process to employees
on group health plans, IRAs, Roth IRAs and other investment products to enhance referrals
Mass Mutual Financial GroupNovember 2012 to June 2014Customer Service Representative Springfield, MA
for processing financial transactions in
an efficient and effective manner.
Accountable for maintaining the integrity and
security of customers
financial and personal data.
Led a positive, teamwork-driven
environment, which fostered positive
results for exceptional customer service.
Involved with handling the
de-escalation of customer
issues to resolve them
in a timely and effective manner.
Administrative, Clerical, and Analytical skills
involvement in a fast paced
environment that was highly informative and required an efficient work ethic.
status updates and tracking incoming requirements for 1035 exchange
and diluting company 'problems' to ensure the
progress of Mass Mutual as a
leading financial group.
internally with other departments to ensure efficient and exemplary results.
The University of Connecticut2012Bachelor of Arts: International Studies/LanguagesStorrs, CT, USA