Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up.
Skills
Recruitment and talent development
Customer relations
Multi-operations management
Interviewing
Employee coaching
Records maintenance
Training programs development
Highly organized
Time management
Extensive knowledge of FMLA
MS Office proficiency
Pre-screening candidates
Job fairs planning
Human resources policies
Work History
Human Resource Specialist05/2015
to Current Waffle House – Norcross,
Ga
Conducted exit interviews and verified that employment termination paperwork was completed.
Supported management in developing and implementing personnel policies and procedures.
Hired employees and initiated the new hire paperwork process.
Developed and facilitated job recruitment fairs.
Organized new employee orientation schedules for all new hires.
Promptly corresponded with all applicants and coordinated and conducted interviews.
Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
Screened all applicants based on their qualifications and background.
Partnered with local organizations and universities for engagement and interest in jobs offered in their community.
Audio Support Agent11/2014
to 05/2015 Intercall – Newnan,
Ga
Responsible for performing a variety of activities in support of event sales while ensuring order accuracy and ensuring a high level of customer service and satisfaction.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 300 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Customer Service Representative05/2013
to 07/2014 Verizon Wireless – Opelika,
Al
Provided excellent customer service to identify customer needs, helped the customer find the right product or service that best fits his/her needs, and review and update activity on accounts.
Provided incentive to increase productivity by offering employees awards for best customer service.
Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.
Managed high call volume with tact and professionalism.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Accurately documented, researched and resolved customer service issues.
Accurately documented, researched and resolved customer service issues.
Education
Master of Science: Human Resources Management2018Southern New Hampshire University-
New Hampshire
Bachelor of Science: Business Management05/2015Clayton State University-
Morrow,
Ga
Coursework includes: Speech and Communication, Sociology and Psychology
Coursework in Business, Management and Communications
