LiveCareer-Resume

human resource specialist resume example with 7+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up.

Skills
  • Recruitment and talent development
  • Customer relations
  • Multi-operations management
  • Interviewing
  • Employee coaching
  • Records maintenance
  • Training programs development
  • Highly organized
  • Time management
  • Extensive knowledge of FMLA
  • MS Office proficiency
  • Pre-screening candidates
  • Job fairs planning
  • Human resources policies
Work History
05/2015 to Current Human Resource Specialist Griswold Home Care | Houston, TX,



  • Conducted exit interviews and verified that employment termination paperwork was completed.
  • Supported management in developing and implementing personnel policies and procedures.
  • Hired employees and initiated the new hire paperwork process.
  • Developed and facilitated job recruitment fairs.
  • Organized new employee orientation schedules for all new hires.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
  • Screened all applicants based on their qualifications and background.
  • Partnered with local organizations and universities for engagement and interest in jobs offered in their community.
10/2014 to 04/2015 Audio Support Agent Wesco | Jackson, MI,
  • Responsible for performing a variety of activities in support of event sales while ensuring order accuracy and ensuring a high level of customer service and satisfaction.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 300 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
04/2013 to 06/2014 Customer Service Representative Verizon Wireless | City, STATE,
  • Provided excellent customer service to identify customer needs, helped the customer find the right product or service that best fits his/her needs, and review and update activity on accounts.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
  • Managed high call volume with tact and professionalism.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Accurately documented, researched and resolved customer service issues.

Education
Expected in 2018 Master of Science | Human Resources Management Southern New Hampshire University, New Hampshire, GPA:
Expected in May 2015 Bachelor of Science | Business Management Clayton State University, Morrow, Ga GPA:
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Coursework in Business, Management and Communications

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Southern New Hampshire University
  • Clayton State University

Job Titles Held:

  • Human Resource Specialist
  • Audio Support Agent
  • Customer Service Representative

Degrees

  • Master of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: