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Human Resource Specialist Resume Example

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HUMAN RESOURCE SPECIALIST
Professional Summary

Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up.

Skills
  • Recruitment and talent development
  • Customer relations
  • Multi-operations management
  • Interviewing
  • Employee coaching
  • Records maintenance
  • Training programs development
  • Highly organized
  • Time management
  • Extensive knowledge of FMLA
  • MS Office proficiency
  • Pre-screening candidates
  • Job fairs planning
  • Human resources policies
Work History
Human Resource Specialist05/2015 to Current
Waffle House – Norcross, Ga



  • Conducted exit interviews and verified that employment termination paperwork was completed.
  • Supported management in developing and implementing personnel policies and procedures.
  • Hired employees and initiated the new hire paperwork process.
  • Developed and facilitated job recruitment fairs.
  • Organized new employee orientation schedules for all new hires.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
  • Screened all applicants based on their qualifications and background.
  • Partnered with local organizations and universities for engagement and interest in jobs offered in their community.
Audio Support Agent11/2014 to 05/2015
Intercall – Newnan, Ga
  • Responsible for performing a variety of activities in support of event sales while ensuring order accuracy and ensuring a high level of customer service and satisfaction.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 300 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
Customer Service Representative05/2013 to 07/2014
Verizon Wireless – Opelika, Al
  • Provided excellent customer service to identify customer needs, helped the customer find the right product or service that best fits his/her needs, and review and update activity on accounts.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
  • Managed high call volume with tact and professionalism.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Accurately documented, researched and resolved customer service issues.

Education
Master of Science: Human Resources Management2018Southern New Hampshire University- New Hampshire
Bachelor of Science: Business Management05/2015Clayton State University- Morrow, Ga
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Coursework in Business, Management and Communications

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Resume Overview

Companies Worked For:

  • Waffle House
  • Intercall
  • Verizon Wireless

School Attended

  • Southern New Hampshire University
  • Clayton State University

Job Titles Held:

  • Human Resource Specialist
  • Audio Support Agent
  • Customer Service Representative

Degrees

  • Master of Science : Human Resources Management 2018
    Bachelor of Science : Business Management 05/2015

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