Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up.
- Recruitment and talent development
- Customer relations
- Multi-operations management
- Interviewing
- Employee coaching
- Records maintenance
- Training programs development
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- Highly organized
- Time management
- Extensive knowledge of FMLA
- MS Office proficiency
- Pre-screening candidates
- Job fairs planning
- Human resources policies
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05/2015 to Current Human Resource Specialist Griswold Home Care – Houston, TX,
- Conducted exit interviews and verified that employment termination paperwork was completed.
- Supported management in developing and implementing personnel policies and procedures.
- Hired employees and initiated the new hire paperwork process.
- Developed and facilitated job recruitment fairs.
- Organized new employee orientation schedules for all new hires.
- Promptly corresponded with all applicants and coordinated and conducted interviews.
- Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
- Screened all applicants based on their qualifications and background.
- Partnered with local organizations and universities for engagement and interest in jobs offered in their community.
10/2014 to 04/2015 Audio Support Agent Wesco – Jackson, MI,
- Responsible for performing a variety of activities in support of event sales while ensuring order accuracy and ensuring a high level of customer service and satisfaction.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 300 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
04/2013 to 06/2014 Customer Service Representative Verizon Wireless – City, STATE,
- Provided excellent customer service to identify customer needs, helped the customer find the right product or service that best fits his/her needs, and review and update activity on accounts.
- Provided incentive to increase productivity by offering employees awards for best customer service.
- Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
- Managed high call volume with tact and professionalism.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Accurately documented, researched and resolved customer service issues.
- Accurately documented, researched and resolved customer service issues.
Expected in 2018 Master of Science: Human Resources Management
Southern New Hampshire University - New Hampshire,
GPA:
Expected in May 2015 Bachelor of Science: Business Management
Clayton State University - Morrow, Ga
GPA:
- Coursework includes: Speech and Communication, Sociology and Psychology
- Coursework in Business, Management and Communications
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