(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Results-focused human resource professional with strengths in customer service, employee relations and organizational management. Superior communication and multi-tasking skills with experience in implementing polices and procedures to promote efficiency in a positive company culture. Organizational skills with a proven track record of building effective working relationships between employees and management. Recognizing the importance of purpose, people, and process to create a culture of continuous improvement and competitive performance.

  • Highly analytical and organized
  • Exceptional attention to details
  • Outstanding work ethic
  • ADP/Paychex
  • Emotional Intelligence
  • Team-player
  • Strong verbal communication
  • ADP/Paychex
  • Coaching
  • Conflict resolution
  • Employee relations
  • Payroll
  • Performance management
  • Team-player
  • Employee training
  • Personnel engagement
  • Personnel recruitment
  • Policies implementation
  • Recruiting
  • Staff training and development
  • Complex problem-solving
  • Conflict resolution tactics
  • HR policy/procedure development
  • Time and labor control
  • Microsoft Office Suite
Education and Training
NORTHERN ARIZONA UNIVERSITY Flagstaff, AZ, Expected in 08/2020 Bachelor of Science : Business Management/Human Resource Emphasis - GPA :
Glendale Community College Glendale, AZ, Expected in 05/2011 Associate of Arts : - GPA :
Columbus, OH, 12/2018 - Current
  • Perform routine payroll reconciliation in coordination with payroll end dates.
  • Develop and maintain accurate job descriptions for all positions.
  • Develop and implement employee training and monitoring the necessity for additional training.
  • Recognize employee relations issues and implement an action plan to increase employee morale.
  • Collaborate with managers, leads and employees on processes to decrease employment issues.
  • Performance management.
  • Implement processes to achieve company strategic goals.
  • Provide support with onboarding.
  • Make recommendations for continued cultural improvement and employee retention strategies.
  • Monitor employee benefits.
  • Review of pay equity and market comparison.
  • Implementation of employee survey.
  • Implement succession planning by cross training.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Boosted staff morale by coordinating special coalition events and projects, which were well-attended.
  • Drove employee feedback to deliver information to management for corrective action.
  • Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
  • Trained department managers and staff on HR best practices and protocols to reduce process lags.
  • Exceeded team goals by partnering with staff to share and implement best practices.
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
  • Thoroughly vetted job candidates by conducting interviews, verifications and background checks.
  • Assessed and filtered resumes from potential job candidates to determine qualified individuals.
Az Quality Services - Site Supervisor
Phoenix, AZ, 12/2017 - 12/2018
  • Manage employee schedules, manage 20+ employees and 7 providers.
  • Provide real time coaching to employees not meeting office standards of roles and responsibilities.
  • Complete new hire transfers or termination paperwork.
  • Build provider schedules ensuring proper access to care.
  • Maintaining calendars for employees’ time off.
  • Handle patient complaints and provide resolutions and follow up with patients.
  • Engage with employees on patient satisfaction scores and goals.
  • Ordering/inventory office supplies.
  • Manage petty cash.
  • Monitor phone queue and task list.
  • Complete payroll bi-weekly.
  • Conduct monthly staff meetings.
  • Act as liaison for providers and staff.
  • Hiring and interviewing of possible candidates.
  • Keeping employees on track with their focused goals and deliver corrective action as needed.
Kootenai Medical Center - OFFICE SUPERVISOR
Cda, ID, 12/1997 - 12/2017
  • Supervising office staff.
  • Daily deposit.
  • Research denied claims.
  • Monthly patient statements and reports for daily patient balance.
  • Opening and closing practice.
  • Coordinating insurance benefits.
  • Office supply orders.
  • Conflict resolution.
  • Office staff meeting facilitator.
  • Communicator between physicians and outside vendors.
  • Document office staff meeting notes.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Managed daily operations by supporting continuous delivery of excellent services and care.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

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  • Glendale Community College

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  • Bachelor of Science
  • Associate of Arts

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