Results-focused human resource professional with strengths in customer service, employee relations and organizational management. Superior communication and multi-tasking skills with experience in implementing polices and procedures to promote efficiency in a positive company culture. Organizational skills with a proven track record of building effective working relationships between employees and management. Recognizing the importance of purpose, people, and process to create a culture of continuous improvement and competitive performance.
Skills
Highly analytical and organized
Exceptional attention to details
Outstanding work ethic
ADP/Paychex
Emotional Intelligence
Team-player
Strong verbal communication
ADP/Paychex
Coaching
Conflict resolution
Employee relations
Payroll
Performance management
Team-player
Employee training
Personnel engagement
Personnel recruitment
Policies implementation
Recruiting
Staff training and development
Complex problem-solving
Conflict resolution tactics
HR policy/procedure development
Time and labor control
Microsoft Office Suite
Education and Training
NORTHERN ARIZONA UNIVERSITYFlagstaff, AZ, Expected in 08/2020 ā āBachelor of Science:Business Management/Human Resource Emphasis - GPA:
Glendale Community CollegeGlendale, AZ, Expected in 05/2011 ā āAssociate of Arts: - GPA:
Experience
Landair, Inc. - HUMAN RESOURCE SPECIALIST Columbus, OH, 12/2018 - Current
ASSOCIATED PODIATRISTS, PC.
Perform routine payroll reconciliation in coordination with payroll end dates.
Develop and maintain accurate job descriptions for all positions.
Develop and implement employee training and monitoring the necessity for additional training.
Recognize employee relations issues and implement an action plan to increase employee morale.
Collaborate with managers, leads and employees on processes to decrease employment issues.
Performance management.
Implement processes to achieve company strategic goals.
Provide support with onboarding.
Make recommendations for continued cultural improvement and employee retention strategies.
Monitor employee benefits.
Review of pay equity and market comparison.
Implementation of employee survey.
Implement succession planning by cross training.
Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Boosted staff morale by coordinating special coalition events and projects, which were well-attended.
Drove employee feedback to deliver information to management for corrective action.
Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
Trained department managers and staff on HR best practices and protocols to reduce process lags.
Exceeded team goals by partnering with staff to share and implement best practices.
Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
Thoroughly vetted job candidates by conducting interviews, verifications and background checks.
Assessed and filtered resumes from potential job candidates to determine qualified individuals.
Az Quality Services - Site Supervisor Phoenix, AZ, 12/2017 - 12/2018
Manage employee schedules, manage 20+ employees and 7 providers.
Provide real time coaching to employees not meeting office standards of roles and responsibilities.
Complete new hire transfers or termination paperwork.
Build provider schedules ensuring proper access to care.
Maintaining calendars for employeesā time off.
Handle patient complaints and provide resolutions and follow up with patients.
Engage with employees on patient satisfaction scores and goals.
Ordering/inventory office supplies.
Manage petty cash.
Monitor phone queue and task list.
Complete payroll bi-weekly.
Conduct monthly staff meetings.
Act as liaison for providers and staff.
Hiring and interviewing of possible candidates.
Keeping employees on track with their focused goals and deliver corrective action as needed.
Kootenai Medical Center - OFFICE SUPERVISOR Cda, ID, 12/1997 - 12/2017
Supervising office staff.
Daily deposit.
Research denied claims.
Monthly patient statements and reports for daily patient balance.
Opening and closing practice.
Coordinating insurance benefits.
Office supply orders.
Conflict resolution.
Office staff meeting facilitator.
Communicator between physicians and outside vendors.
Document office staff meeting notes.
Monitored office inventory to maintain adequate supply levels and order products.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Evaluated employee job performance and motivated staff to improve productivity.
Managed daily operations by supporting continuous delivery of excellent services and care.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
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