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human resource specialist resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

To obtain a full time position in which it offers an opportunity for learning and advancement.

Education and Training
Expected in 2016
Bachelor of Science: Healthcare Administration
State University of New York - Empire State College - Saratoga Springs, New York
GPA:

Coursework in [Course Name]

Expected in
:
- Saratoga Springs,
GPA:

Expected in 06/2016
Bachelor's Degree:
State University of New York- Empire State College - Saratoga Springs, NY
GPA:

Professional Experience
10/2010 to 10/2014
Human Resource Specialist Maximus, Inc. Staten Island, NY,
  • Hours per week: 40 Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
  • Interpret and explain human resources policies, procedures, laws, standards, or regulations.
  • Hire employees and process hiring-related paperwork.
  • Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
  • Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
  • Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
  • Schedule or conduct new employee orientations.
  • Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
  • Confer with management to develop or implement personnel policies or procedures.
  • Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
  • Review employment applications and job orders to match applicants with job requirements.
  • Conduct reference or background checks on job applicants.
  • See more occupations related to this task.
  • Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
  • Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
  • Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.
  • Contact job applicants to inform them of the status of their applications.
  • Interview job applicants to obtain information on work history, training, education, or job skills.
  • Develop or implement recruiting strategies to meet current or anticipated staffing needs.
  • Analyze employment-related data and prepare required reports.
  • Advise management on organizing, preparing, or implementing recruiting or retention programs.
  • Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees.
  • Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed.
  • Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.
  • Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel.
02/2006 to 04/2010
Front Desk Clerk / Medical Records Clerk / Insurance Verification Specialist / Outpatient Scheduler Physicians Primary Care Of Southwest Florida Lehigh Acres, FL,
  • Hours per week: 40 Answer phones, screen, forward calls, and providing information, taking messages, or scheduling appointments.
  • Greet persons upon entering office, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain an updated calendar.
  • Hear and resolve customer complaints.
  • File and maintain records.
  • Receive payment and record receipt for services.
  • Perform administrative support tasks, such as operating calculators, computers, balance sheets, or other documents.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Analyze data to determine answers to questions from customers.
  • Provide information about office, such as location and services provided.
  • Route calls to specific people.
  • Coordinate mail flow in and out of office.
  • Gather personal and insurance information.
  • Hand out employee applications.
  • Schedule follow-up appointments.
  • Translated for Spanish speaking patients.
  • Protect the security of medical records to ensure confidentiality.
  • Review medical records for completeness, accuracy, and in compliance with regulations.
  • Retrieve medical records for physicians, technicians, or other medical personnel.
  • Ensure data, such as demographic characteristics into computer.
  • Release information to persons or agencies according to regulations.
  • Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
  • Compile and maintain patient's medical records to document.
  • Manage the department, direct or control activities of personnel in the medical records department.
  • Train medical records staff.
  • Develop in-service education materials.
  • Verify patient's insurance policy and explain financial obligations prior to being seen by physician.
  • Process and record new insurance policies.
  • Correspond with insured or agent to obtain information or inform them of account status or changes.
  • Organize and work with detailed office to maintain files for each policyholder, including policies that are to be reinstated or cancelled.
  • Review and verify data, such as age, name, and address on insurance policies.
  • Notify insurance agent and accounting department of policy cancellation.
  • Schedule outpatient procedures prior to leaving office.
  • Explain financial obligations before exam is performed.
  • Supervisor: Jenifer Daniel (361-991-7109 ) Okay to contact this Supervisor: Yes Obstetrical and Gynecological Associates of Corpus Christi.
08/2005 to 02/2006
Check Out Receptionist Saratoga Boulevard STE 200 City, STATE,
  • Hours per week: 40 Answer phone calls, screen and forward to specific individuals.
  • Greet individuals entering and exiting the office.
  • Schedule follow up appointments for patients.
  • File and maintain records.
  • Cash out drawer.
  • Receive payment and issue out receipt for services provided.
  • Maintain work and lobby up areas tidy and free of debris.
  • Translated for Spanish speaking patients.
  • Supervisor: Lydia Lobo (361-994-5454).
  • Okay to contact this Supervisor: Yes.
03/2001 to 01/2005
Front Desk Receptionist / Medical Records Clerk / Insurance Verification Specialist Coastal Bend Family Medicine, P.A STE A City, STATE,
  • Hours per week: 40 Answer phones, screen, forward calls, and providing information, taking messages, or scheduling appointments.
  • Greet persons upon entering office, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain an updated calendar.
  • Hear and resolve customer complaints.
  • File and maintain records.
  • Receive payment and record receipt for services.
  • Perform administrative support tasks, such as operating calculators, computers, balance sheets, or other documents.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Analyze data to determine answers to questions from customers.
  • Provide information about office, such as location and services provided.
  • Route calls to specific people.
  • Coordinate mail flow in and out of office.
  • Gather personal and insurance information.
  • Hand out employee applications.
  • Schedule follow-up appointments.
  • Operate office machines, such as photocopiers, facsimile machines, voice mail systems, and personal computers.
  • Maintain and update filing using a computer.
  • Communicate with patients, customers, employees and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
  • Cross- train other staff to perform work activities.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Deliver messages and run errands.
  • Protect the security of medical records to ensure confidentiality.
  • Review medical records for completeness, accuracy, and in compliance with regulations.
  • Retrieve medical records for physicians, technicians, or other medical personnel.
  • Ensure data, such as demographic characteristics into computer.
  • Release information to persons or agencies according to regulations.
  • Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
  • Compile and maintain patient's medical records to document.
  • Manage the department, direct or control activities of personnel in the medical records department.
  • Train medical records staff.
  • Develop in-service education materials.
  • Verify patient's insurance policy and explain financial obligations prior to being seen by physician.
  • Process and record new insurance policies.
  • Correspond with insured or agent to obtain information or inform them of account status or changes.
  • Organize and work with detailed office to maintain files for each policyholder, including policies that are to be reinstated or cancelled.
  • Review and verify data, such as age, name, and address on insurance policies.
  • Notify insurance agent and accounting department of policy cancellation.
  • Schedule outpatient procedures prior to leaving office.
  • Explain financial obligations before exam is performed.
  • Enter claims information into database system.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Post of attach information to claim file.
  • Transmit claims for payment for further investigation.
  • Provide customer service, such as limited instructions on proceeding with claims.
  • Contact insured or other involved persons to obtain missing information.
  • Review insurance policy to determine coverage.
  • Translated for Spanish speaking patients.
  • Supervisor: Linda Crain (361-993-1747) Okay to contact this Supervisor: Contact me first.
Certifications

English

Spanish

Skills
accounting, ADA, administrative support, advertisements, scheduling appointments, Schedule appointments, balance sheets, benefits, calculators, charts, Community Health, counseling, resolve customer complaints, customer service, databases, database, documentation, employee relations, English, facsimile machine, facsimile, filing, financial, forms, hiring, Human Resource Management, human resources management, human resources, insurance, materials, Review medical records, mail, office, networking, office machines, organizing, Organizational, performance appraisals, personnel, photocopiers, policies, promotion, Read, maintain records, maintain files, recruiting, recruitment, research, Spanish, Spanish speaking, staffing, Supervisor, supervisory, taking messages, phone, Answer phones, employee handbooks, voice mail, Written

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Resume Overview

School Attended

  • State University of New York - Empire State College
  • State University of New York- Empire State College

Job Titles Held:

  • Human Resource Specialist
  • Front Desk Clerk / Medical Records Clerk / Insurance Verification Specialist / Outpatient Scheduler
  • Check Out Receptionist
  • Front Desk Receptionist / Medical Records Clerk / Insurance Verification Specialist

Degrees

  • Bachelor of Science
  • Bachelor's Degree

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