, , 100 Montgomery St. 10th Floor
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Devoted and detail-oriented Human Resources Specialist with 6 years' experience excelling at planning, multitasking and completing tasks to accomplish program initiatives.
- Microsoft Office Systems
- Quickbooks
- Accounting
- Accounts receivable
- Strong communication skills
- Understanding of insurance details
- Data entry
- Planning and development
- Confidential case documentation
- Data collection and management
- Budgeting proficiency
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- Scheduling
- Strong presentation skills
- EMR systems
- Recruitment
- Pre-Employment Screening
- Conflict Resolution
- Candidate Sourcing
- File and records management
- Multitasking abilities
- Report preparation
- Multi-line phone talent
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08/2019 to Current Human Resource Specialist Maximus, Inc. – Aurora, CO,
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Analyzed issues and employed improvement processes.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
01/2016 to 08/2019 Practice Manager/Prior Authorization Specialist Advanced Urology – Johns Creek, GA,
- Handled payroll, and accounts receivable and payable.
- Maintained confidential patient records.
- Operated and managed Front desk.
- Facilitated public education and marketing to increase customer base.
- Established and implemented policies, procedures, and performance standards to ensure that effective and efficient clinic operations took place.
- Assisted with the development of a strategic plan and agenda to establish market share.
- Trained all new hires and processed personnel documents.
- Performed follow-up consultations to individual patients and arranged any needed support., Ordered all supplies needed and maintained inventory levels.
- Complied with OSHA and HIPAA regulations.
- Reduced and controlled expenses by improving resource allocation.
- Drafted business plans, budgets and quarterly and semi-annual business reviews.
- Prepared and provided regularly scheduled performance reports and presentations.
- Financial and finance consultant for clients.
- Conducted and closed surgical and med spa consultations.
- Conducted billing and correct coding for patient reimbursements.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Supervised team of 4 office personnel.
- Reviewed insurance coverage for patients to determine which party was liable for payment.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Collected and processed co-payments and out-of-pocket charges using Remedly software.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
11/2014 to 02/2016 Medical Assistant Smilebuilderz – Lancaster, PA,
- Observed and documented patient status and reported patient concerns to the practice manager.
- Maintained confidential patient charts.
- Handled all lab work and documentation for physician.
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
- Answered phones and communicated with patients effectively.
- Reviewed pre-surgical documents with patients and communicated surgical procedures and risks.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Obtained client medical history, including medication information, symptoms and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained pre- and post-treatment vital signs and weight.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
06/2013 to 11/2014 Patient Care Coordinator Athenix Body Sculpting Institute – City, STATE,
- Served as liaison between management, clinical staff, and the patients.
- Answered telephone and maintained surgical schedule and practice schedule.
- Assisted clients on financing and educated them on financial options.
- Maintained and prepped medical charts.
- Measured effectiveness with team and implemented recommendations for long term improvements.
- Worked closely with patients to ensure excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Delivered excellent patient experiences and direct care.
- Resoled problems with areas such as communication and billing that could negatively impact services.
- Worked with patients to ensure effective scheduling of tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
Expected in 2017 Bachelor of Science: Business Management
Western Governors University - Salt Lake City, UT
GPA:
Expected in 2016 License in Registered Medical Assistant: Athenix Body Sculpting Institute:
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GPA:
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