Devoted and detail-oriented Human Resources Specialist with 6 years' experience excelling at planning, multitasking and completing tasks to accomplish program initiatives.
Skills
Microsoft Office Systems
Quickbooks
Accounting
Accounts receivable
Strong communication skills
Understanding of insurance details
Data entry
Planning and development
Confidential case documentation
Data collection and management
Budgeting proficiency
Scheduling
Strong presentation skills
EMR systems
Recruitment
Pre-Employment Screening
Conflict Resolution
Candidate Sourcing
File and records management
Multitasking abilities
Report preparation
Multi-line phone talent
Work History
08/2019 to Current
Human Resource SpecialistMaximus, Inc. – Aurora, CO,
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Delivered consultative services and recruited qualified and diversified candidates for employment.
Reviewed and screened applicant resumes to identify qualified candidates.
Conducted annual salary surveys and developed, analyzed and updated company salary budget.
Maintained work structure by updating job requirements and job descriptions for positions.
Analyzed issues and employed improvement processes.
Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process.
Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
01/2016 to 08/2019
Practice Manager/Prior Authorization SpecialistAdvanced Urology – Johns Creek, GA,
Handled payroll, and accounts receivable and payable.
Maintained confidential patient records.
Operated and managed Front desk.
Facilitated public education and marketing to increase customer base.
Established and implemented policies, procedures, and performance standards to ensure that effective and efficient clinic operations took place.
Assisted with the development of a strategic plan and agenda to establish market share.
Trained all new hires and processed personnel documents.
Performed follow-up consultations to individual patients and arranged any needed support., Ordered all supplies needed and maintained inventory levels.
Complied with OSHA and HIPAA regulations.
Reduced and controlled expenses by improving resource allocation.
Drafted business plans, budgets and quarterly and semi-annual business reviews.
Prepared and provided regularly scheduled performance reports and presentations.
Financial and finance consultant for clients.
Conducted and closed surgical and med spa consultations.
Conducted billing and correct coding for patient reimbursements.
Researched denied claims and contacted insurance companies to resolve these issues.
Input all patient data regarding claims and prior authorizations into system accurately.
Supervised team of 4 office personnel.
Reviewed insurance coverage for patients to determine which party was liable for payment.
Reached out to insurance carriers to obtain prior authorization for testing and procedures.
Collected and processed co-payments and out-of-pocket charges using Remedly software.
Oversaw financial operations, producing invoices, processing payments and preparing deposits.
11/2014 to 02/2016
Medical AssistantSmilebuilderz – Lancaster, PA,
Observed and documented patient status and reported patient concerns to the practice manager.
Maintained confidential patient charts.
Handled all lab work and documentation for physician.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Answered phones and communicated with patients effectively.
Reviewed pre-surgical documents with patients and communicated surgical procedures and risks.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Implemented care and efficiency improvements to support and enhance office operations.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Obtained client medical history, including medication information, symptoms and allergies.
Called and faxed pharmacies to submit prescriptions and refills.
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained pre- and post-treatment vital signs and weight.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
06/2013 to 11/2014
Patient Care CoordinatorAthenix Body Sculpting Institute – City, STATE,
Served as liaison between management, clinical staff, and the patients.
Answered telephone and maintained surgical schedule and practice schedule.
Assisted clients on financing and educated them on financial options.
Maintained and prepped medical charts.
Measured effectiveness with team and implemented recommendations for long term improvements.
Worked closely with patients to ensure excellent and direct individualized patient care.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Developed strategic relationships with general practitioners and coworkers to build strong network.
Delivered excellent patient experiences and direct care.
Resoled problems with areas such as communication and billing that could negatively impact services.
Worked with patients to ensure effective scheduling of tests and procedures.
Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Educated patients by explaining preparation instructions for upcoming procedures and tests.
Education
Expected in 2017
Bachelor of Science: Business Management Western Governors University - Salt Lake City, UT GPA:
Expected in 2016
License in Registered Medical Assistant: Athenix Body Sculpting Institute: - , GPA:
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School Attended
Western Governors University
Job Titles Held:
Human Resource Specialist
Practice Manager/Prior Authorization Specialist
Medical Assistant
Patient Care Coordinator
Degrees
Bachelor of Science
License in Registered Medical Assistant: Athenix Body Sculpting Institute
