Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Devoted and detail-oriented Human Resources Specialist with 6 years' experience excelling at planning, multitasking and completing tasks to accomplish program initiatives.

  • Microsoft Office Systems
  • Quickbooks
  • Accounting
  • Accounts receivable
  • Strong communication skills
  • Understanding of insurance details
  • Data entry
  • Planning and development
  • Confidential case documentation
  • Data collection and management
  • Budgeting proficiency
  • Scheduling
  • Strong presentation skills
  • EMR systems
  • Recruitment
  • Pre-Employment Screening
  • Conflict Resolution
  • Candidate Sourcing
  • File and records management
  • Multitasking abilities
  • Report preparation
  • Multi-line phone talent
Work History
08/2019 to Current
Human Resource Specialist Maximus, Inc. Aurora, CO,
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Analyzed issues and employed improvement processes.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
01/2016 to 08/2019
Practice Manager/Prior Authorization Specialist Advanced Urology Johns Creek, GA,
  • Handled payroll, and accounts receivable and payable.
  • Maintained confidential patient records.
  • Operated and managed Front desk.
  • Facilitated public education and marketing to increase customer base.
  • Established and implemented policies, procedures, and performance standards to ensure that effective and efficient clinic operations took place.
  • Assisted with the development of a strategic plan and agenda to establish market share.
  • Trained all new hires and processed personnel documents.
  • Performed follow-up consultations to individual patients and arranged any needed support., Ordered all supplies needed and maintained inventory levels.
  • Complied with OSHA and HIPAA regulations.
  • Reduced and controlled expenses by improving resource allocation.
  • Drafted business plans, budgets and quarterly and semi-annual business reviews.
  • Prepared and provided regularly scheduled performance reports and presentations.
  • Financial and finance consultant for clients.
  • Conducted and closed surgical and med spa consultations.
  • Conducted billing and correct coding for patient reimbursements.
  • Researched denied claims and contacted insurance companies to resolve these issues.
  • Input all patient data regarding claims and prior authorizations into system accurately.
  • Supervised team of 4 office personnel.
  • Reviewed insurance coverage for patients to determine which party was liable for payment.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Collected and processed co-payments and out-of-pocket charges using Remedly software.
  • Oversaw financial operations, producing invoices, processing payments and preparing deposits.
11/2014 to 02/2016
Medical Assistant Smilebuilderz Lancaster, PA,
  • Observed and documented patient status and reported patient concerns to the practice manager.
  • Maintained confidential patient charts.
  • Handled all lab work and documentation for physician.
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
  • Answered phones and communicated with patients effectively.
  • Reviewed pre-surgical documents with patients and communicated surgical procedures and risks.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained pre- and post-treatment vital signs and weight.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
06/2013 to 11/2014
Patient Care Coordinator Athenix Body Sculpting Institute City, STATE,
  • Served as liaison between management, clinical staff, and the patients.
  • Answered telephone and maintained surgical schedule and practice schedule.
  • Assisted clients on financing and educated them on financial options.
  • Maintained and prepped medical charts.
  • Measured effectiveness with team and implemented recommendations for long term improvements.
  • Worked closely with patients to ensure excellent and direct individualized patient care.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Developed strategic relationships with general practitioners and coworkers to build strong network.
  • Delivered excellent patient experiences and direct care.
  • Resoled problems with areas such as communication and billing that could negatively impact services.
  • Worked with patients to ensure effective scheduling of tests and procedures.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
Expected in 2017
Bachelor of Science: Business Management
Western Governors University - Salt Lake City, UT
Expected in 2016
License in Registered Medical Assistant: Athenix Body Sculpting Institute:
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School Attended

  • Western Governors University

Job Titles Held:

  • Human Resource Specialist
  • Practice Manager/Prior Authorization Specialist
  • Medical Assistant
  • Patient Care Coordinator


  • Bachelor of Science
  • License in Registered Medical Assistant: Athenix Body Sculpting Institute

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