human resource specialist resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Results-oriented Human Resource Specialist with highly effective skills at incorporating creative leadership and people management skills to achieve business objectives. Independent thinker with crisp analytical and problem-solving abilities as well as strong organizational skills and the ability to manage competing demands. Experienced in managing project related activities that improve efficiency while meeting deadlines and budget requirements. Extensive background in Labor Management/ Employee Relations, policy interpretation, investigations, union/non-unionized workforce, leave management, payroll support, and HRIS systems.

Summary of Skills
  • Labor and Negotiations
  • Management and Employee Relations
  • Policy Interpretation
  • Adverse Action Consultation
  • Leave of Absence Management
  • Performance Management
  • Business Administration
  • Operations
  • Payroll
  • HRIS/Reporting
  • Customer Service
  • Interpersonal
02/2019 to 09/2022
Human Resource Specialist Paratek Pharmaceuticals Aberdeen, MD,
  • Ensured adherence to statutory and regulatory requirements in the areas of: Labor-Management relations, management-employee relations, worker’s compensation, business-based actions/reduction in force, performance management, discipline, and adverse actions.
  • Provided advice and counsel to managers, supervisors, and employees regarding conduct issues, performance, attendance, and dispute resolution in accordance with applicable laws, regulations, and collective bargaining agreement.
  • Researched and compiled historical case data to prepare formal/informal correspondence on a full range of disciplinary actions.
  • Advised employees, managers, and supervisors on grievance procedures and appropriate options for resolution of conflicts.
  • Represented agency in negotiations, administration of labor agreement, and MER/labor relations cases to include arbitrations and third-party hearings.
  • Facilitated legal review of discipline and adverse action notices, responses to Unfair Labor Practices, and all third-party Requests for Information.
  • Leave of Absence Management to include requests for Family and Medical Leave Act (FMLA), STD/LTD.
  • Oversight of Voluntary Leave Transfer Program and Family and requests for Reasonable Accommodations.
07/2017 to 02/2019
Manager - Electric Operations Support (B/Q) Fanatics Inc City, STATE,
  • Planned and resourced personnel and logistics of the Electric Operations Support unit consisting of 7 Supervisors and 44 Union employees across 6 locations.
  • Optimized customer experience by delivering superior administrative support services and effectively troubleshooting issues.
  • Produced comprehensive reports for forecast analysis and ad-hoc reporting in support of projects and budget related activities within the Electric Operations organization.
  • Monitored Key Performance Indicators (KPIs) to ensure successful achievement of the divisional goals and projects.
  • Consulted with Local1-2 Bargaining Unit to ensure compliance with policy and union contract.
  • Administration of various operational programs to include Vehicle Fleet, EZ Pass, Telecom products, Computer Resources, DOT Violations, and Hazardous Waste Manifests.
  • Identified procedure or process changes required to improve performance and productivity.
  • Evaluated staff performance and provided coaching to address inefficiencies.
09/2009 to 07/2017
Senior Human Resource Specialist Consolidated Edison Inc City, STATE,
  • Partnered with client organization daily on human resource functions to include: staffing and recruitment, leave and lost time control, labor relations, discipline, and performance management.
  • Ensured compliance with employment related laws at the federal, state, and local levels by providing day-to-day guidance and counsel to management.
  • Responded to escalated management and employee inquiries on matters relating to Leave, FMLA/Short Term Disability, ADA and Accommodation requests, Timekeeping and Pay, Policy Interpretation, and Worker’s Compensation.
  • Monitored employee Leave of Absences, tracked FMLA/Short Term Disability payments, calculated supplemental PTO payments to Payroll, and updated leave status in HRIS system, and case management tracking system.
  • Facilitated resolution of escalated leave cases with third party leave management vendor.
  • Conducted thorough investigation of management and employee complaints, and documented findings and recommendations.
  • Consulted with Local 1-2 Bargaining Unit to ensure that service to contract employees was compliant with both company policy and union contract.
  • Managed full cycle recruitment process for high volume union and management positions.
  • Utilized computer applications and HRIS systems to streamline processes and delivery of HR services to business units and employees.
04/2003 to 10/2008
Human Resource Associate Emory University School Of Law City, State,
  • Responded to high-volume Tier 1 employee inquiries on matters relating to Benefits, Leave and FMLA, ADA and Reasonable Accommodations, Timekeeping and Pay, Policy Interpretation, and Worker’s Compensation.
  • Provided interpretation of university policies and procedures.
  • Processed HR paperwork for new hires, payroll, HR reclassifications, merit increases and salary changes, performance appraisals, and Retroactive Salary Transfers.
  • Managed biweekly and monthly timekeeping and payroll process for Law School employees.
  • Administered new hire orientation and on-boarding process for Law School employees, Mock Trial Annual Hiring events, and Barton Clinic.
  • Assisted with special projects as assigned.
Expected in 2023 to to
Bachelor of Science: Human Resource Management
American Public University System - Charles Town, WV,

Concentration: Fashion Merchandising Minor: Business Administration

Expected in 2014 to to
Associate of Science: Human Service Management
University of Phoenix - Phoenix, AZ,

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Resume Overview

School Attended

  • American Public University System
  • University of Phoenix

Job Titles Held:

  • Human Resource Specialist
  • Manager - Electric Operations Support (B/Q)
  • Senior Human Resource Specialist
  • Human Resource Associate


  • Bachelor of Science
  • Associate of Science

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