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Human Resource Senior Staff Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Organized HR Staff Assistant Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills. Reliable and enthusiastic Senior HR Staff Assistant offering 7 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 15-member staff. Bilingual Human Resources Administrator offering 17 years of progressive success in HR roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth. Dedicated Human Resources Administrator with success developing and administering wellness programs to significantly lower benefit costs. Knowledgeable in on-boarding and new hire training. Offering successful career history comprising more than 17 years. Goal-oriented Human Resources Specialist with 17 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Resourceful and experienced HR Senior Staff Assistant offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Hardworking Office Automation Clerk holding 10 plus years of experience in providing efficient office operations. Bureau-wide Community Affairs Access Database with over 20,000 contacts, heavy data entry daily.

Skills
  • Bookkeeping
  • Document control
  • Organization and planning
  • Accounts payable and receivable
  • Scheduling
  • Data entry
  • Social media knowledge
  • Writing reports
  • Appointment setting
  • Scheduling and calendar management
  • Document conversion
  • Routing mail
  • Administrative support
  • Workflow planning
  • AP/AR proficiency
  • Multi-line phone proficiency
  • Sorting and labeling
  • Correspondence handling
  • Overseeing automated databases
  • Report development
  • Project planning
  • Customer and client relations
  • Travel planning
  • Filing and data archiving
  • Database administration
  • Research skills
  • Regulatory compliance
  • Microsoft Excel certified
  • Documentation and control
  • Customer relations and communications
  • Accounting familiarity
  • Recordkeeping
  • Microsoft Word expertise
  • Executive presentation development
  • Records management
  • Office administration
  • Business Administration
  • Excellent planner and coordinator
  • Financial reporting
  • Program files maintenance
  • Office management
  • Restocking supplies
  • Meeting arrangements
  • Compensation structuring
  • Payroll coordination
  • Personnel recruitment
  • Equal opportunities facilitation
  • Communication skills.
  • Decision-making skills.
  • Training and developmental skills.
  • Empathic skills.
  • Finance skills.
  • Organizational skills.
  • Business management skills.
  • Leadership skills.
  • Labor negotiations
Work History
06/2018 to Current
Human Resource Senior Staff Assistant Delta Dental Plan Of Arkansas Sherwood, AR,
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Created and implemented standard operating procedures for records handling.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Provided general program information and assistance, including [Task] and [Task].
09/2015 to 05/2018
Executive Administrative Assistant Best Buy Jacksonville, FL,
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Accomplished special objectives and projects according to requests from board members.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
01/2010 to 09/2015
Human Resources Staffing Specialist East Potomac Tours & Proprty Mgmt City, STATE,
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
  • Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Migrated legacy HRIS system to new technology to minimize business impacts.
  • Worked alongside global business leader to deploy new training strategies.
  • Counseled leadership and offered actionable initiatives to increase knowledge of compliance-related issues addressing equal employment opportunity and sexual harassment.
  • Collaborated with management to build and implement effective, modern employment policies.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Troubleshot and resolved problems with HR software to enhance production support and minimize downtime.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Maintained current understanding of state and federal policies such as EEO and ADA.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Developed tools to help individual departments and business units achieve goals in fostering culture of diversity and inclusion.
01/2002 to 12/2009
Executive Staff Assistant to the Comptroller Office Of The Comptroller Of The Currency City, STATE,
  • Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
  • Maximized year-end tax benefits by efficiently managing cash flows.
  • Prepared corporate fiscal and business plans to help strategically direct business operations and strengthen controls.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Analyzed accounting systems for efficiency and effectiveness.
  • Coordinated, managed and implements projects for auditor and examiner evaluations.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Education
Expected in
High School Diploma:
Ballou High School - Washington, DC
GPA:
Certifications
  • CAP - Certified Administrative Professional
  • SHRM-SCP - SHRM Senior Certified Professional
  • SHRM - Society for Human Resource Management certification
  • SHRM-CP - SHRM Certified Professional
  • PHR - Professional in Human Resources
  • GPHR - Global Professional of Human Resources

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Resume Overview

School Attended
  • Ballou High School
Job Titles Held:
  • Human Resource Senior Staff Assistant
  • Executive Administrative Assistant
  • Human Resources Staffing Specialist
  • Executive Staff Assistant to the Comptroller
Degrees
  • High School Diploma