human resource receptionist resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -

Highly Skilled in gathering, Compiling, and maintaining basic credit information. Self motivated with the ability to interface well with internal and external customers and handle their payment arrangements. Proven record of contacting customers about delinquent payments and preparing reports reflecting class of credit and collection activity. Strong negotiator able to work in a very fast-paced environment and adapt to situations.


  • Microsoft office
  • Excel
  • Access 2013
  • Cisco - Attendant Console


  • Microsoft Power point
  • Microsoft Word
  • Various calculator functions

04/2015 to Current
Human Resource Receptionist Byrne Dairy Stores Hamilton, NY,

Managed a high volume multi - line switchboard

Maintains the front office security, including greeting and directing guests.

Provides support and assistance to various levels of management including calendaring and scheduling.
Prepares Excel reports as requested by the human resource department.
Assist with Company executives expense reports using XM.
Maintain applicant records.
Perform duties as a member of the quality Review Process team.
Ensure 100 percent security and accountability of all test material for accountability when conducting test seasons.
Adhere to mailing and shipping procedures to ensure accountability of test material.
Knowledge of Organizational Test Rules, Procedures, Operations, and Business Practices areas.
Skill in Ensuring Security and Accountability for Test Materials.
02/2014 to 02/2015
Assistant Store Manager Dsg Whitestown, IN,

Reduced bad debt of gross sales.

Negotiated settlements and payment terms with all customers.
Decreased charge offs and exceeded monthly goals eighty percent of the time.
Improved collection and reduced Days Sales Outstanding significantly.
Created work schedules and strategies for all teams company wide.
Organized and maintain store merchandise according to the planogram.
Ensure cleanliness of department and create displays to increase sales volume.
Perform inventory control to include receiving shipments from the company warehouse.
Perform signage to alert customers of sales and price changes.
Cashier with excellent customer service and communications skills.
2012 to 10/2014
Store Manager Byrne Dairy Stores Lafayette, NY,
Perform administrative functions for the District Manager of Family Dollar.
Perform budget planning.
Demonstrated ability to exercise independent judgment in obtaining payments.
Approved openings of customers accounts basted of company guidelines.
Monitored and recorded company expenses.
Negotiated settlements and payment terms with all customers.
Provided training to all collection representatives and consulted struggling teams to help them boost and meet their monthly target goals.
Managed all monthly and yearly reporting for credit and receivables.
Ensure Store productivity by tracking and ordering inventory.
manage outside vendors and product delivery.
Organize outreach program for employment for the local community.
Develop advertisements and displays based on analysis from sales.
Plan Promotions to maximize profitability ratios.

2011 to 02/2012
Assistant Sore Manager Goodwill Industry City, STATE,
Recruited, hired, trained, evaluated and counseled store employees.
Established an acquisition budget and formulated pricing policies on merchandise.
Meet and exceeded daily financial goals for 2newly opened $500K stores.
Planned and conducted daily store meetings to meet store goals and I am experienced in multi tasking.
Consulted with loss prevention and facilitated store meetings to implement new security measures.
03/2005 to 11/2007
Assistant Store Manager Payless Shoe Source City, STATE,
Responsible for procurement, supervising and managing warehouse and stock inventory of over $250,000.
Managed store revenue, including cash handling deposit reconciliation and delivery of deposits to bank.
Oversaw the credit review process for customer credit risk evaluation and credit underwriting recommendation.
Conducted credit analysis for credit granting.
Coordinated collection efforts with sales force.
Recorded information regarding financial status of client and status of collection efforts.
Provided telephone support.
Helped process monthly reoccurring payments.
Reported on quarterly cost per department.
Expected in 2001 to to
High School Diploma: Diploma
Seaside High - Seaside, CA
Expected in 2007 to to
: Cosmetology
Fayetteville beauty Academy - Fayetteville, GA

Great people skills needed to confront people about past-due payments.

Friendly voice and demeanor over the phone.
Understanding of the operations of a multi-line phone system.
Organized and thorough in all account records and data entry.
Place phone calls to customers to remind them of payments and account balance.
Prepare delinquent account reports for management.
Assist customers in finding a way to meet financial obligations without getting further behind.

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Resume Overview

School Attended

  • Seaside High
  • Fayetteville beauty Academy

Job Titles Held:

  • Human Resource Receptionist
  • Assistant Store Manager
  • Store Manager
  • Assistant Sore Manager
  • Assistant Store Manager


  • High School Diploma

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