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Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Results-driven Senior Human Resources Manager focused on standardizing and consolidating policies for lean and effective HR department. Dedicated to strong employee relations and high job satisfaction for workers at all levels. Cultivates positive and growth-focused work cultures to foster employee satisfaction and retention.

Performance-driven professional with fifteen plus years of experience in Human Resource Industry. Demonstrated ability to deal effectively with people in the supervision of staff and team members. Talented in personnel and deployment management, program oversight, training, technical competence and customer support objectives.

Skills
  • Policy and procedure improvements
  • Team leadership and direction
  • Documentation Proficiency
  • Team Leadership
  • Operations management
  • Quality assurance
  • Customer and personnel training
  • Lean / Six Sigma
  • Program Development and Management
  • Program Leadership
Work History
Human Resource Professional, 08/2016 to Current
Advantage XpoNeenah, WI,
  • Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for organization.
  • Established team priorities, maintained schedules and monitored performance.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates.
  • Improved success of program by making proactive adjustments to operations.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Developed detailed plans based on broad guidance and direction.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Identified system needs and designed processes to support business requirements.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Interacted with customers and clients to identify business needs and requirements.
  • Implemented and led meetings, opening up dialog with area managers to discuss training and personnel development.
  • Supervised and performed human resource management functions for 160 subordinates.
  • Monitored specific programs' adherence to established schedules and operating budgets.
  • Mentored eight managers in achievement of program development and delivery objectives.
  • Monitored production and quality assurance practices for training and operations.
  • Managed senior-level organization chiefs working across cross platforms for organizational readiness.
  • Implemented processes to streamline department workflows and alleviate bottlenecks.
  • Improved communication within and between [Type] teams by establishing [Type] initiatives.
  • Met and collaborated with [Job title]s to uncover issues, identify applicable solutions and offer guidance in [Task] and [Task].
  • Trained [Number] personnel in [Brand] equipment maintenance and enforced participation in exercises focused on developing [Skill].
  • Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
  • Provided management oversight and operational control of assigned programs valued at $[Number].
  • Built cohesive teams and devised clear, actionable plans to meet program goals.
  • Trained [Number] [Type] teams in [Area of expertise] to accomplish [Result].
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Mentored and led new employees to enhance aircraft repair program production.
  • Assisted [Job title]s with establishment of cross-functional teams with members from [Type], [Type] and [Type] departments.
  • Anticipated, identified and resolved program issues through solicitation of [Timeline] feedback and use of conflict resolution techniques.
Human Resources Manager, 07/2013 to 07/2016
Advantage XpoNew Kensington, PA,
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 65 new employees.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Liaised between multiple business divisions to improve communications.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Guided leaders and employees on company policies, programs, benefits, and salary administration.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Managed employee disputes by employing conflict resolution techniques.
  • Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
  • Supervised and mentored direct reports and developed talented HR teams.
  • Devised hiring and recruitment policies for [Number]-employee company.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Directed onboarding and training for over [Number] new [Type] employees each year, keeping company operations smooth and production efficient with skilled candidates.
  • Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
  • Developed succession plans and promotion paths for all staff.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Motivated employees through [Action] and [Action].
  • Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Developed incentive program for hiring of and retaining of employees.
  • Provided immediate updates to entire employee pool when policies and procedures were altered.
  • Monitored administration of benefits program to maintain compliance with employee insurance program.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Human Resources Manager, 07/2011 to 07/2013
United States Marine CorpsCity, STATE,
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Liaised between multiple business divisions to improve communications.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Guided leaders and employees on company policies, programs, benefits, and salary administration.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Managed employee disputes by employing conflict resolution techniques.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Supervised and mentored direct reports and developed talented HR teams.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Initiated and maintained Workers Compensation cases for tracking, reporting and legal mechanics.
  • Coordinated with senior leadership and handled all managerial needs by implementing [Type] and [Type] solutions into business strategies.
  • Led, supervised, guided and trained departmental staff and provided general oversight of employment, payroll and record keeping functions.
  • Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Education
Bachelor of Science: Human Resources Management, Expected in 01/2021
Waldorf University - Forest City, IA
GPA:

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Resume Overview

School Attended

  • Waldorf University

Job Titles Held:

  • Human Resource Professional
  • Human Resources Manager
  • Human Resources Manager

Degrees

  • Bachelor of Science

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