human resource ops admin resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Goal-oriented leader that blends Earns Trust and Learn and Be Curious in establishment of personnel engagement programs. Proficient in creating, deploying and enforcing procedures, policies, regulations and programs. Committed to guiding HR programs focused on propelling the business to achieve peak performance. Equipped with history of success enhancing team morale and performance within organizations.

Expected in 2013 to to Bachelor of Arts | Communication Studies Kent State University, Kent, OH GPA:
  • Microsoft Office
  • Excellent communication
  • Training and development
  • Decision making abilities
  • Advanced problem solving abilities
  • Organization
04/2018 to Current Human Resource Ops Admin Amazon (LAS7) | City, STATE,
  • I work closely with MyTime, Absence Tracker and People Soft every day to organize roster scrubs and properly track and perform terminations, resignations, LOA's and COF's (Leave Of Absence and Certificate of Fitness)
  • Complete weekly interviews for CFAs (Champion for the Associate) to acquire feedback about our engagement and safety around the building to see how we as a Team, can improve
  • Frequently partner with the Safety Team to complete COF forms for associates with site accommodations
  • Partner with Loss Prevention (LP) and Security for investigations
  • Create several SOPs and trackers for Standard Work for the entire HR Team to follow
  • Created and own the process for Unregistered Assets for the building
  • Punctually enter ADAPTs for Amazon Associates and Process Assistants
  • Submit Terminations and Resignations
08/2018 to 04/2019 Seasonal Ops Admin Amazon (LAS5) | City, STATE,
  • Seek out feedback from the associates through a weekly Gemba-Go-See and Birthday Round Tables twice a month and recording all data in the ACES Portal
  • Assist the Staffing Team with NHO (New Hire Orientation) by helping with I-9 paperwork using I-9 advantage and speaking at the NHO about HR and what our building has to offer for them
  • Prior to the Peak Season I helped train two Tier I Associates for our Seasonal HR OA roles
  • Conduct several RDTs (Random Drug Tests) every month that are given to the HR Team through Quest Diagnostics to warrant anyone violating the Drugs and Alcohol Policy
  • I took Ownership of Associate Engagement for the site for LAS5 by creating monthly event calendars in Microsoft Power Point that included events such as Spirit Days that gave all participating associates chances to win TV's, electronics, gift cards, tickets to shows/events and other prizes to drive excitement, fun and daily attendance
  • I expanded my engagement to the community when I set up and organized a successful toy drive for our local Sunrise Children's Hospital in Las Vegas for Childhood Cancer Awareness Month in September
09/2016 to 07/2018 Amazon Associate Amazon (SNA6/9) | City, STATE,

Process Guide

  • Stepped in to help run shifts when the Area Manager and Process Assistant are out of office or are in need of extra help in a high volume day
  • Every quarter I gave out rates to both pickers and packers to ensure that they are pushing out our goal volume for the shift and that they are hitting their personal goals to reach over a 100% for their weekly productivity
  • When associates left early I quickly helped move other capable associates to fill the needed spots to be able to get orders out by their Critical Pull Times (CPTs) so that customers can receive their orders in a timely fashion

Lead IOL Hunter (Inventory in Odd Locations)

  • I was in charge of all missing inventory, canceled orders and damaged units for SNA6 and SNA9
  • Kept the bucket below 24 hours for the Outbound, Problem Solve and Transship buckets for both buildings in one shift
  • I did my best to Learn and be Curious about every department throughout the warehouse as to better locate missing units
  • Trained all of Outbound Back-half Days in IOL for SNA6 and SNA9
  • I Invented and Simplified an IOL Training Guide that listed and explained all of the Amazon websites and APPS to use and how to properly use them. Along with it I attached a power point on all the permissions that the associates would be receiving that included the importance of these tools with the consequences of improper use. I also attached a blank copy of the IOL Spreadsheet to be utilized every quarter to show the metrics of accomplishments throughout shift
  • I utilized Earns Trust to build relationships across teams and leveraged those relationships to deliver cross organizational projects


  • Exceed rates of 400 UPH (Units Per Hour) for Flats Packing, 250 UPH for Pack Multis and 100 UPH for Pack Singles
  • Exceed rates of 350 UPH for Pick Multis and 200 UPH for Pick Singles
  • I effectively demonstrated my leadership skills that lead me other roles such as, Andon Responder and Problem Solve Gatekeeper


  • Effectively stocked up the necessary supplies for approximately 14 Multis Packers and 10 Singles Packers throughout the day to ensure they have everything they needed to be able to hit rate every hour
  • Ensured that the Singles Pickers generated enough whip for their packers by setting up their totes and cleaning the totes out virtually so that they are ready to use
  • I kept safety in mind and would Think Big when I went around to the packers and supplied them the proper Heavy label stickers to place on boxes so that downstream associates new to be prepared and lift them with their legs and keep the boxes safely in their power zone
Activities and Honors
  • Making Great Hiring Decisions Trained
  • Glamazon Committee Member
  • Appeals Committee Member (SNA6/9)
  • 5 Years of Management Experience
  • Kent State University's Dean's List: Fall 2011, Spring and Fall 2013

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Resume Overview

School Attended

  • Kent State University

Job Titles Held:

  • Human Resource Ops Admin
  • Seasonal Ops Admin
  • Amazon Associate


  • Bachelor of Arts

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