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human resource officer resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Looking forward to working  for your medical office with background in billing and collections, along with coding ICD 9 and 10. Records management and maintenance, as well as appointment setting. Desires a role in a medical office environment. Organize Human Resource Officer that I basically taught myself in 3 weeks,  with foundation in records management. Sage 50 is the computer program I use now. Experienced in billing and collection procedures. Experience in payroll, accounts receivable and payable. Faxing, answering phones, taking customer orders. In charge also of time cards. Send out invoices and receipts, Talk to the many companies that have accounts with us, Organized customer and vendor records the ability to readily adapt to changing environments and demands.
Skills
  • Medical terminology expert
  • ICD-10 (International Classification of Disease Systems)
  • Inpatient records coding proficiency
  • Outpatient surgery coding specialist
  • Inpatient records coding proficiency
  • Outpatient surgery coding specialist
  • HCPCS Coding Guidelines
  • Familiar with commercial and private insurance carriers
  • Insurance and collections procedures
  • Understands insurance benefits
  • Composed and professional demeanor
  • Excellent problem solver
  • Resourceful and reliable worker
  • Close attention to detail
  • Adept multi-tasker
  • Office support (phones, faxing, filing)
  • Excellent verbal communication

Work History
10/2014 to Current
Human Resource Officer Jetter Roll Off City, STATE,
  • Payroll, time cards, take orders from vendors and customers, keep track of accounts payable and receivable. Balance accounts, send invoices, answer all calls. Take care of customers when they come to the shop. Receipts, faxes trying to get all things in order that were not taken care of by HRO before me. Take orders over the phone for dumpsters to be picked up or dropped off 
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
  • employee taxes from Sept 2013 to Oct or 2014
10/2011 to 01/2014
cashier , customer service, hung racks, priced merchandise on the floor, stocked the floor with merchandise, sorted clothes, categorized racks, scanned books, helped customers find goods, discounts, rebates, responsible for revenue increase from sales, accountable for profits and drawer being even after my shift ended Goodwill Of The Heartland City, STATE,
  • Politely assisted customers in person and via telephone.
  • Described product to customers and accurately explained details and care of merchandise.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Contributed to annual store sales of $

  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Operated a POS system to itemize and complete an average of over 30 customer purchases.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Folded and arranged garments in attractive displays.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Recommended alternative items if product was out of stock.
Education
Expected in 10 2014
certificate/ diploma: medical billing and coding
Allen School of Health Sciences - Jamaica NY,
GPA:

HIPPA                                                                                    
Insurance Companies
Billing
Coding
Anatomy
Medical Terminology
Simchart
Medtrak
UB-04
CMS
Medical charts
Expected in 1 2011
: Liberal Arts
Clinton Community College - ,
GPA:

Accomplishments
Received Outstanding Employee of the Year at Goodwill 201
Honor Roll from Allen School of Health Science
Was chosen to be on the side of Goodwill Trucks and life size cut-outs in stores
Was interviewed by Goodwill this year in June to do an update on me even though i don't work there anymore. They said it is for their 50th Anniversary this year.
Deans list 2009-2011 3.9 GPA
Affiliations
Member of Phi Theta Kappa since 2011
Certifications
Skills
CASHIER, cash register, cashiering, CPT, Customer service, ICD-9, Medical Billing, Medical terminology, Excel, money, PowerPoint, Word, Microsoft Word, policies, Coding, sales, phone, written skills
Additional Information
  • Team player Problem solved issues I am a fast learner AWARDS / ACHIEVEMENTS Outstanding Employee of the year at Goodwill in 2012 Deans' List/Honor Roll- with GPA of 3.8 for 2009-2011 Member of Phi Theta Kappa 2011- Present Was chosen to be on the side of Goodwill trucks, and cardboard cut-outs to be placed in stores President of an after school summer program for our local Recreation Center Honor Awards for grades from Allen School of Health Sciences Volunteered at my church for children's vacation Bible School

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Resume Overview

School Attended

  • Allen School of Health Sciences
  • Clinton Community College

Job Titles Held:

  • Human Resource Officer
  • cashier , customer service, hung racks, priced merchandise on the floor, stocked the floor with merchandise, sorted clothes, categorized racks, scanned books, helped customers find goods, discounts, rebates, responsible for revenue increase from sales, accountable for profits and drawer being even after my shift ended

Degrees

  • certificate/ diploma

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