Talented HR leader with 20-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.
Skills
Compliance
Employee engagement
Staff compensation
Benefits administration
Employee relations
Payroll administration
Human resources operations
Leadership development
Recruitment and hiring
Benefits programs
Employee handbook development
Training development
Microsoft Office
Project planning
Critical thinking
Working collaboratively
Education and Training
MISSOURI VALLEY COLLEGE, Expected in – –BACHELOR OF SCIENCE DEGREE:BUSINESS MANAGEMENT - GPA:
Experience
First American Financial - Human Resource Manager / Team Integrator Chicago, IL, 12/2019 - Current
Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
Managed full-cycle human resource operational activities to maximize HR employee performance.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
HOLLIS LAW FIRM - Human Resource Manager / Sr. Managing Director of Legal Intake Services City, STATE, 12/2018 - 12/2019
Supervised onboarding process for newly hired employees, including distribution of all paperwork.
Handled employee conflicts efficiently while following all company procedures.
Worked with department managers to assess needs.
Conducted exit interviews and recorded employee feedback for use in retention strategy development.
Assured benefits program was administered properly sustain compliance with employee insurance guidelines.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Developed user-friendly employee handbook for easier updating and maintenance.
Complied with local, state and federal laws and established organizational standards.
Devised training programs for new and existing employees.
Created compensation and benefits structures to align with market conditions and budget demands.
Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
EDELMAN & THOMPSON, LLC - Human Resource Manager / Office Administrator City, STATE, 12/2011 - 12/2018
Regularly updated HR databases to reflect employee information, changes in benefits and other details.
Supervised onboarding process for newly hired employees, including distribution of all paperwork.
Benefits analysis, decision making, enrollment for all staff – medical, vision, dental, HSA, 401 (k) contributions.
Handled employee conflicts efficiently while following all company procedures.
Completed reports and employment forms such as I-9 and W-4.
Supervised exit interviews and off-boarding process for resigned and terminated employees.
Built and developed lasting relationships with employees, peers, upper management and outside vendors.
Oversaw the benefits enrollment process by answering questions and assisting employees with login details.
Created and implemented highly effective and individualized human resource solutions for clients.
Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
DST - Client Relations Manager City, STATE, 12/1999 - 12/2010
Responsible for managing multiple associates at one time; client retention; assisted with web-based implementations; accountable for maintaining and exceeding service level agreements; Management; Responsible for associate performance reviews/monthly one-on-ones; hiring; firing; day-to-day operations; extensive HR training.
Full implementation of clients from external to internal platforms.
Hired and supervised staff of 35+.
Organized mass hiring initiative.
Implemented web-based initiatives and training for clients.
Assisted in review and updating of procedures for process improvements.
Assessed monthly reports to review client activity and identify opportunities.
Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
Met with clients to ascertain needs and develop plans which address current and long-term goals.
Addressed inquiries from clients and relationship management department team members.
Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
Accomplishments
Whiting & Associates, Inc.
The Employment Law Seminar”
Fred Pryor Seminars.
The Essentials of HR Law”
Stephen Covey.
7 Habits of Highly Effective People”
J.J.
Keller & Associates, Inc.
Employment Law Essentials”
American Heart Association.
CPR/AED Certified.
Looking to Relocate to the Boynton Beach, FL area Immediately
Additional Information
Looking to Relocate to the Boynton Beach, FL area Immediately
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MISSOURI VALLEY COLLEGE
Job Titles Held:
Human Resource Manager / Team Integrator
Human Resource Manager / Sr. Managing Director of Legal Intake Services
