leader with superior relationship building and presentation skills. Dedicated
team player who has a strong connection to our employees. Organized, creative,
and driven to succeed.
Customer Relationship Management (CRM)
Training and development
Fortune 500 company sales background
Established track record of exceptional sales results
Excellent communication skills
Compelling leadership skills
Articulate public speaker
Knowledge of market trends
Dedicated team player
Excellent time management
Cheerful and energetic
President's Cabinet Membership 2005, 2006, 2009
Northeast Area Hall of Fame Champion 2012
Regional President's Leadership Excellence Award 2015, 2009
Retail Director's Award 2016
06/2015 to Current
Human Resource ManagerVerizon Wireless － Chesapeake, VA
Committed to enhancing the employee experience.
Implemented numerous engagement recognition/development initiatives which have been applied throughout the NE/SE Markets; Building a stronger V culture to drive better business results.
Analyzes internal and external trends to develop site-specific engagement strategies Organizes and facilitates recognition programs.
Celebrating milestones within the channels which will focus on building stronger connections with employees.
Assesses culture to determine strategy, plans and tactics for improving employee development Collaborates with the HRBPs and Labor Relations teams on workplace trends and business challenges Partners with leadership team to improve and strengthen cross-channel communication.
11/2013 to 06/2015
Marketing ManagerVerizon Wireless － Chesapeake, VA
Dedicated to improving both the employee and customer experience.
Created and launched the Employee NPS survey; helping leaders discover where our regions opportunities are to enhance the employee experience.
Partnered with WBV's RP and NEA president to create a NPS/CEI dispute process; idea was launched nationwide Developed a cultural campaign "Protect This House"; uniting the employees in the region to commit to taking care of every customer every day Created a point B "Closing the Gap" team between all channels of the business; striving to improve the overall experience a customer receives with Verizon Created strong partnerships with all channel directors/leads by participating in calls and meetings to drive the customer experience message and show continuous support.
01/2012 to 01/2013
Senior Retail TrainerVerizon Wireless － Chesapeake, VA
Committed to developing others and helping them to succeed.
Nominated to be the lead trainer for both Earn the Right and SMART Store design in the NEA; a culture shift focusing more on behaviors as opposed to just metrics.
Motivated and inspired employees for success.
Conducted peer-to-peer observations and provided coaching and feedback.
Demonstrated a high degree of integrity, professionalism and flexibility.
01/2009 to 01/2012
National Retail Account ManagerVerizon Wireless － Chesapeake, VA
Relocated from a major metropolitan area with diverse best practices that have been implemented in WBV.
First year in new region earned "President's Cabinet" membership, an honor only 1% of employees achieve.
Attained highest percent to quota in National Retail for NEA at 116%.
Acting DM when manager was absent to keep team informed and inspired (500+ hours) Conducted team calls to motivate and share best practices Presented to executive team on districts performance Exceptional relationship building skills with national retail partners; developed trust and reliance.
01/2006 to 01/2009
National Retail Account ManagerVerizon Wireless － Schaumburg, IL
Represented Verizon Wireless in the Best Buy Mobile conversion.
Created a strong relationship with partners, gained mind-share with 300+ employees and separated our company from our competitors.
Led the way for other areas to succeed with this same conversion at future dates.
Selected to assist in hiring process for IDR program; resume review, interviewing, selecting candidates.
Responsible for training all IDRs; building relationships, merchandising, training retailers, selling.
Conducted a four hour classroom training to all new Account Managers on "Dealing with Conflict".
1 Retail Sales Consultant in the nation, achieving "President's Cabinet" two consecutive years.
As the Lead Sales Consultant for the Verizon Plus Channel, responsibilities included training all new hirers on sales techniques, ensuring all guests' needs were exceeded and maintaining our stores top ranking.
Achieved an average of 220% monthly sales quota during tenure.
Awarded "Outstanding Sales Achiever" by CEO.
Acting Store Manager when supervisor was absent; ensuring store operations were met and goals were exceeded.
01/2001 to 01/2004
Business Sales RepresentativeTelesales Channel － Bloomington, IL
Named "Top Business Sales Representative" three consecutive years.
Represented Verizon Communications by selling business landline services via phone.
Achieved an average of 150% monthly sales quota during tenure.
Trained new hirers on selling techniques and overcoming objections.
Maintained client relationships through various forms of retention: thank you letters, follow-up calls, emails.
Master's Degree: ManagementGPA: Summa Cum LaudeManagement Summa Cum Laude