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Human Resource Manager Resume Example

Resume Score: 90%

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HUMAN RESOURCE MANAGER
Summary

Certified Human Resources Professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects.

Highlights

Exceptional interpersonal skills

Hiring and retention

Training and development

Recruiting

Compensation/payroll

Employee relations

Compensation administration


  • Regulatory compliance
  • Personnel records maintenance
  • Affirmative Action compliance
  • New hire orientation
  • Innovative
Accomplishments

Human Resources

  • Reduced employee turnover by 10%.

Experience
Human Resource Manager, 01/2012 to 01/2016ALLSTATE INSURANCE - GRAND RAPIDS, MI
  • Initiated the organizations first ever human resource department to help expand from 1 retail location to 5 retail locations within 2 years and created all human resource components to provide consistent HR policies, procedures, and practices throughout the organization.
  • Personally Introduced the companies' first use of e-signature on retail POS systems to all Limited Brands locations country wide starting with Victoria's Secret and created an annual savings of $51,100 in US postage fees.
  • Provided human resource expertise as part of Farmers Insurance Group AgencyPoint training team and assisted in developing the consultative sales course materials and 6 week training class.
  • Provided direction, staffing expertise, coaching and counsel to leadership and established new applicant protocols to enhance interview and selection quality to increase talent retention by 60%.
  • Streamlined the talent management, leadership development and performance based compensation processes across sales and customer service teams in our 5 locations.
  • Implemented a community recruitment program that involved a combination of focused candidate classification, job fairs and boards, social media, and employee referral program resulting in a 60% increase of qualified candidates.
  • Managed coordinated and delivered a wide variety of training and coaching programs, providing knowledge which increased closing ratio from 7% to 15% and customer satisfaction from 82% to 98%.

Identified staff vacancies and recruited, interviewed and selected applicants.

Conducted new employee orientation to foster positive attitude toward organizational objectives.

AgencyPoint Manager, 01/2008 to 01/2012FARMERS INSURANCE GrOUP - RESTON - VA
  • Key Results: Successfully launched the AgencyPoint (Business Development Center) in Reston.
  • Structured and implemented programs and policies in the areas of training, process mapping, recruiting incentives, talent acquisition and new-employee orientation.
  • Scott P.
  • Gouin 2- Professional Experience continued Scott P.
  • Gouin 2- Professional Experience continued Responsible for observing, evaluating, and monitoring the productivity and progress of the Performance Managers, Recruiting Manager, Agency Trainers, Life Sales Specialists, Commercial Wholesalers, and Agency Force.
  • Worked with Recruiting Manager to research, analyze, and recommend programs and methods to recruit Farmers agents, including demographic analysis in order to capture Market share.
  • Increased agent strategic and tactical selling skills with the use of joint sales calls by providing immediate coaching and feedback of the consultative sales process.
  • Reviewed and evaluated the results obtained by agency force to recognize outstanding accomplishment, and when necessary provided recommendation to the Performance Management Team on actions that need to be taken to remedy weaknesses.
  • Accountable for the execution of sales training and integration using various education tools and application designed to accelerate profitable growth and retention.
Agency Principal, 01/2002 to 01/2008ALLSTATE INSURANCE/Scott Gouin Insurance Agency - Massillon, OH
  • Built an insurance agency from start-up with zero customers to a turn-key organization.
  • Increased closing rates from 25% to 33% by mentoring and providing performance management to a team of sales associates.
  • Ability to provide outstanding customer service with customer satisfaction score of 115 out of 120.
  • Received Good Hands in the Community Award from 2002 through 2008.
Sr Manager - Human Resource Business Partner, 01/1998 to 01/2002The Limited Brands - COLUMBUS, OH
  • Responsible for managing the execution of all HR services such as, training, succession planning, performance management, recruiting, workforce effectiveness and individual development planning.
  • Ensured that HR programs and plans were aligned to business priorities and monitored the effectiveness through tracking of key measures.
  • Facilitated the new manager onboarding process in partnership with hiring managers.
  • Collaborated with the Talent Acquisition to acquire and retain top talent and on building a pipeline for future needs.
  • Actively participated in the recruiting process, i.e., attended talent strategy meetings and touch-base meetings with Recruiters.
  • Partnered with HR Operations and Benefits with a strong sense of urgency on issues related to associates pay, benefits and short/long term disability.
Education
Bachelor of Science:Human Resource ManagementTHE University OF AKRON - Akron, OH, USA

Human Resource Management

Certifications
University of Farmers - Certified facilitator and Consultative Sales Process Certification (CSP)
Affiliations

National staff development and training association


United states Air Force Veteran - member of Veterans of Foreign Wars (VFW)

Skills

Agency, Benefits, Business Development, closing, coaching, customer satisfaction, customer service, direction, hiring, HRIS, human resource, HR, Insurance, leadership, leadership development, managing, Market, materials, meetings, mentoring, Access, Excel, MS Office, Outlook, PowerPoint, 98, Word, People Soft, Performance Management, policies, POS, processes, progress, protocols, quality, Recruiting, recruitment, research, retail, selling, Sales, sales training, SAP, staffing, strategy, strategic, Structured

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • ALLSTATE INSURANCE
  • FARMERS INSURANCE GrOUP - RESTON
  • ALLSTATE INSURANCE/Scott Gouin Insurance Agency
  • The Limited Brands

School Attended

  • THE University OF AKRON

Job Titles Held:

  • Human Resource Manager
  • AgencyPoint Manager
  • Agency Principal
  • Sr Manager - Human Resource Business Partner

Degrees

  • Bachelor of Science : Human Resource Management

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