Human Resource Manager Resume Example

• Initiated the organizations first ever human resource department to help expand from 1 retail location to 5 retail locations within 2 years and created all human resource components to provide consistent HR policies, procedures, and practices throughout the organization.
• Personally Introduced the companies' first use of e-signature on retail POS systems to all Limited Brands locations country wide starting with Victoria's Secret and created an annual savings of $51,100 in US postage fees.
• Provided human resource expertise as part of Farmers Insurance Group AgencyPoint training team and assisted in developing the consultative sales course materials and 6 week training class.
• Provided direction, staffing expertise, coaching and counsel to leadership and established new applicant protocols to enhance interview and selection quality to increase talent retention by 60%.
• Streamlined the talent management, leadership development and performance based compensation processes across sales and customer service teams in our 5 locations.
• Implemented a community recruitment program that involved a combination of focused candidate classification, job fairs and boards, social media, and employee referral program resulting in a 60% increase of qualified candidates.
• Managed coordinated and delivered a wide variety of training and coaching programs, providing knowledge which increased closing ratio from 7% to 15% and customer satisfaction from 82% to 98%.

Identified staff vacancies and recruited, interviewed and selected applicants.

Conducted new employee orientation to foster positive attitude toward organizational objectives.