human resource manager resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Human Resources professional bringing eight years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.

  • Risk Management
  • Operations Management
  • Performance Management
  • Payroll Coordination
  • Personnel Recruitment
  • Equal Opportunities Facilitation
  • Compensation Structuring
  • Training and Development
  • Conflict Resolution
  • Team Building
  • Talent Management
  • Labor Relations
  • Compensation and benefits
Work History
Human Resource Manager, 04/2018 to Current
Cayuga Medical AssociatesCortland, NY,
  • Participate in training delivery, development of programs and managing participation to support business priorities.
  • Advise, consult, and counsel management in appropriate resolution of team member relations issues and all other HR related topics.
  • Promote and conduct thorough investigations pertaining to team member relation matters, allegations and charges.
  • Provide HR assessments and expertise to community leaders on team member related issues ranging from selection and hiring to discipline and terminations.
  • Effectively communicate and oversees federal, state, & local laws, and company policies to ensure compliance and support as it pertains to the communities and leaders.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Adhered to all federal and state guidelines and managed payroll and benefits for over 300 employees.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Conducted community-wide town hall meetings to convey updates.
  • Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
  • Reduced workers' compensation claims by instituting safety training program.
Business Office Coordinator/ Human Resources/ Job Coach/Trainer, 11/2014 to 04/2018
Dominium Management Services, IncApple Valley, MN,
  • Execute recruitment process, perform background screenings, license verification and other required screenings per Federal, State and Local regulations.
  • Develop working knowledge of state regulations and ensure compliance through supervising and coaching team members.
  • Execute business processes to ensure completeness and consistency in compliance to standard operating procedures.
  • Set up ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results and deadlines and reporting.
  • Work with community team to ensure community is in compliance with OSHA requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.
  • Help manage department budget to include labor and other expenses and its impact on community’s bottom line.
  • Ensure team members follow federal, state, local and Sunrise timekeeping policies in recording hours worked.
  • Create and maintain team member personnel information in appropriate systems; HRIS, Kronos, ATS.
  • Process and manage unemployment and worker’s compensation claims and update claim activity as necessary.
  • Accomplishments: Zero state violations for department in 2016 and 2017; decreased state violation by 80% from 2014-2017; increased retention by 20% and decreased turnover by 15% from 2014 to 2017.
  • Accepted for AIT by State, and only one to be accepted into EDIT for East Coast Region 2017.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
Administrative Manager/ Human Resources, 04/2013 to 12/2014
Goodheart Home Healthcare ServicesCity, STATE,
  • Amended Joint Commission on Health Care survey deficiencies by reviewing past and current documentations for accuracy and completion.
  • Filled role of Administrator of Home Health Care Services in absence of full-time Administrator.
  • Helped to maintain efficient lines of communication between supervisor and team to ensure coordination of services and activities.
  • Developed the first fall prevention program to reduce fall risks among seniors through staff education and training.
  • Assist with Medicaid billing process and participate in the hiring and training of direct care staff.
  • Accomplishments: Decreased JAHCO violations by 75% in 2013.
Community Relations Associate, 08/2013 to 11/2014
Sunrise Senior LivingCity, STATE,
  • Ensure all Sunrise and state required paperwork is completed timely by resident and/or family.
  • Initiate communication with residents’ physicians to ensure completion and delivery of physicians’ statement and any state-specific forms.
  • Coordinate and facilitate resident assessment prior to move in.
  • Prepare residents administrative files according to Sunrise and state specific regulatory requirements.
  • Accomplishments: Received employee of the month award within six months of hire.
  • Promoted to Community Relations Associate position within first three months of hire.
  • Worked with marketing department on branding strategies.
  • Developed campaigns to increase public awareness of company and engage customers.
  • Gathered information on customer opinions and adjusted plans to capitalize on current trends.
Bachelor of Science: Psychology, Chemistry, Expected in 05/2012
Virginia Commonwealth University - Richmond, VA
  • Dean's List 2009, 2011
  • Minored in Chemistry
  • Licensed Assisted Living Facility Administrator Board of Long Term Care Administration License Number 1706001147 February 24, 2020

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Resume Overview

School Attended

  • Virginia Commonwealth University

Job Titles Held:

  • Human Resource Manager
  • Business Office Coordinator/ Human Resources/ Job Coach/Trainer
  • Administrative Manager/ Human Resources
  • Community Relations Associate


  • Bachelor of Science

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