Livecareer-Resume

Human Resource Leave Of Absence Administrator Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Focused, results-oriented professional experience in progressively responsible positions providing a positive, professional impression for customers and staff, conveying a sense of exceptional customer service, both proactive and reactive.

Experience
Human Resource Leave of Absence Administrator, 06/2008 to
Building Controls And Services Kansas City, MO,

Maintains both manual and automated personnel records, collects and complies sensitive and confidential personnel statistics and prepares reports. In accordance with procedures, furnishes information to authorized persons and /or agencies. Exceptional skills working in a team or individual environment include: strong leadership, communicate complicated information meaningful to audiences, competent with attention to detail to deal courteously and diplomatically sensitive high stress situations.


Case management for leave administration encompassing all leave transactions with FMLA, ADA, HIPAA, & COBRA laws and administration with basic knowledge of 401 (k) plans and understanding relationship between HR and Payroll.


Provides information to all levels of employees regarding personnel policies and procedures collaborating with HR and safety colleagues, productively managing relationships to implement and improve leave management administration resulting in improved outcomes.


Leave Termination Workers Compensation

Furlough Death Administration

Short-Term DisabilityFamily and Medical Leave (FMLA)

Long-term DisabilityPersonal Leave

Return-to-Work including (restricted duty)Military Leave


Focused, results-oriented professional experience in progressively responsible positions providing a positive, professional impression for guests and staff, conveying a sense of exceptional customer service, both proactive and reactive


Investigate inquiries and issues providing resolution or escalation to Tier 3 as needed and recommending modifications to processes to enable earlier resolution of inquiries driven to meet and exceed expectations of customers. Effective communication within and outside of department concerning ethical decisions and creative problem-solving both verbal and written.


Ability to work effectively in a high-volume environment subject to changing priorities and short deadlines

Proved experience administering a variety of different Leave and Disability benefits in a service center environment.


Inputting and/or reconciling time into SAP for coordination communication and administration of operations in collaboration with site and corporate Human Resource Departments.


Resolve employee Human Resource issues by interacting effectively with employees, Business Partners, Vendors and take appropriate steps to facilitate resolution.

HR Benefits Specialist, 07/2007 to 03/2008
Repligen Corporation Irving, TX,
  • Resolve employee Human Resource issues by interacting effectively with employees, Business Partners, Vendors and take appropriate steps to facilitate resolution.
  • Conduct new employee orientation benefit sessions to present overview of company benefit plans.
  • Coordinate annual open enrollment process for benefit plans.
  • Administer all health and welfare plans including medical, dental, life, disability, flexible spending accounts, and voluntary plans.
  • Input benefit elections/deductions into HRIS system and audit for accuracy.
  • Respond to and resolve employee questions and issues related to benefits or providers serving as liaison between employees and providers.
  • Audit and coordinate reconciliation of invoices and timely payment to providers.
  • Make recommendations to improve employee benefit programs, develop strategies and action plans in order to resolve issues.
  • Track, monitor, and trend claim data; assists with the development of strategies and action plans on how to reduce increasing medical claim costs.

Cross-trained and provided back-up for other customer service representatives when needed.Kept abreast of rapidly evolving technology.Guaranteed positive customer experiences and resolved all customer complaints.

Customer Service Specialist, 06/2007 to 08/2007
Affiliated Computer Systems City, STATE,

Contract Position


Proved ability to handle large volume calls with experience in customer service in the health insurance industry.

Involved in all aspects of customer service including solving problems.

Contacting insurance companies to resolve claims that are not paid in a timely manner.

Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.

Experience scheduling appointments for home inspections to obtain current market value for resale of property for customers.

Member Service Team Lead, 11/2001 to 01/2006
Schaller Anderson City, STATE,

Excellent communication, interpersonal, organizational skills.

Managed a high volume of calls from members and providers.

Experience working with insurance companies to obtain benefit information.

Researched problem claims for benefit level, third party liability, over payments, inappropriate coding.

Proved performer and efficient resolution of disputes, complaints, and discrepancies.

Proved ability to interact effectively with clients and staff at all levels.

Provided team with guidance, motivation.

Education
Associate Degree A.A.S: Paralegal, Expected in 2005
to
Lamson College - Tempe, Arizona
GPA:

Continuing Education in Paralegal field of studies.

Medical/Office Practice Certificate: , Expected in 1998
to
Valley Medical College - Salem, Oregon
GPA:

Coursework in Medical Terminology and Office Practice.

Additional Information
  • VOLUNTEER COMMUNITY INVOLVEMENT

  • Oregon Jaycees, Dallas Oregon Chapter President Organizes programs, events, or conferences by arranging for facilities and caterer, issuing information or invitations, coordinating speakers, and controlling event budget.
  • City of Lewisville, Texas Environmental Waste Program 2008 to Present.
  • Awards TAP Award - 2010 Recognition for contributions and appreciation of outstanding support, dedication and commitment to excellence.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

69Fair

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Lamson College
  • Valley Medical College
Job Titles Held:
  • Human Resource Leave of Absence Administrator
  • HR Benefits Specialist
  • Customer Service Specialist
  • Member Service Team Lead
Degrees
  • Associate Degree A.A.S
  • Medical/Office Practice Certificate

Similar Resume

View All
Human Resource Leave of Absence Consultant
HR Leave of Absence Administrator