Focused, results-oriented professional experience in progressively responsible positions providing a positive, professional impression for customers and staff, conveying a sense of exceptional customer service, both proactive and reactive.
Maintains both manual and automated personnel records, collects and complies sensitive and confidential personnel statistics and prepares reports. In accordance with procedures, furnishes information to authorized persons and /or agencies. Exceptional skills working in a team or individual environment include: strong leadership, communicate complicated information meaningful to audiences, competent with attention to detail to deal courteously and diplomatically sensitive high stress situations.
Case management for leave administration encompassing all leave transactions with FMLA, ADA, HIPAA, & COBRA laws and administration with basic knowledge of 401 (k) plans and understanding relationship between HR and Payroll.
Provides information to all levels of employees regarding personnel policies and procedures collaborating with HR and safety colleagues, productively managing relationships to implement and improve leave management administration resulting in improved outcomes.
Leave Termination Workers Compensation
Furlough Death Administration
Short-Term DisabilityFamily and Medical Leave (FMLA)
Long-term DisabilityPersonal Leave
Return-to-Work including (restricted duty)Military Leave
Focused, results-oriented professional experience in progressively responsible positions providing a positive, professional impression for guests and staff, conveying a sense of exceptional customer service, both proactive and reactive
Investigate inquiries and issues providing resolution or escalation to Tier 3 as needed and recommending modifications to processes to enable earlier resolution of inquiries driven to meet and exceed expectations of customers. Effective communication within and outside of department concerning ethical decisions and creative problem-solving both verbal and written.
Ability to work effectively in a high-volume environment subject to changing priorities and short deadlines
Proved experience administering a variety of different Leave and Disability benefits in a service center environment.
Inputting and/or reconciling time into SAP for coordination communication and administration of operations in collaboration with site and corporate Human Resource Departments.
Resolve employee Human Resource issues by interacting effectively with employees, Business Partners, Vendors and take appropriate steps to facilitate resolution.
Cross-trained and provided back-up for other customer service representatives when needed.Kept abreast of rapidly evolving technology.Guaranteed positive customer experiences and resolved all customer complaints.
Proved ability to handle large volume calls with experience in customer service in the health insurance industry.
Involved in all aspects of customer service including solving problems.
Contacting insurance companies to resolve claims that are not paid in a timely manner.
Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.
Experience scheduling appointments for home inspections to obtain current market value for resale of property for customers.
Excellent communication, interpersonal, organizational skills.
Managed a high volume of calls from members and providers.
Experience working with insurance companies to obtain benefit information.
Researched problem claims for benefit level, third party liability, over payments, inappropriate coding.
Proved performer and efficient resolution of disputes, complaints, and discrepancies.
Proved ability to interact effectively with clients and staff at all levels.
Provided team with guidance, motivation.
Continuing Education in Paralegal field of studies.
Coursework in Medical Terminology and Office Practice.
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