Certified human resource professional with 3 years of experience and a proven knowledge of employee/labor relations, recruiting, training, and onboarding. In addition, I will bring a comprehensive set of skills that I believe will be valuable to your organization such as: problem-solving, oral and written communication, and interpersonal skills. Aiming to leverage my skills while applying my business experience and education in a (Personnel or Human Resources Management) which will require me to assist the company in achieving its goals.
Serve as a liaison between management and employees by handling questions, interpreting and administering contacts, and helping resolve work-related problems to foster positive and productive environment for over 300 employees. Manage full recruitment cycle for assigned roles, candidate prospecting, reference checking, background and drug screening processes, and hiring. Uphold all current Federal and State Employment Law and Safety regulations, including OSHA, FMLA, ADA, HIPPA, and EEO. As well as conduct training for supervisory staff as needed to ensure staff remains within compliance. Perform various range of HR functions that include but not limited to: time and attendance, scheduling, meal violations, overseeing written disciplinary actions, process leave of absence claims, monitor short term disability claims, minor exceptions, and manage daily HR related issues.
Created forward-thinking initiatives to improve employee engagement; as well as organize facility events designed to boost employee morale. Managed benefits enrollment by answering questions and aiding employees with login details. Process daily job duties through several web-based applications and software such as: Career Preference, E-Verify, Launch-Pad, Sedgwick, and Workday.
Proved successful working within tight deadlines and fast-paced atmosphere. Identify and obtain missing documents and following through to ensure a timely closing. Assisted with all customer, employee, and realtor inquiries, and serve as the company's liaison with all parties.
Worked with customers to understand requirements and provide exceptional customer service. Fielded customer complaints and provided solutions. Worked with underwriters to fix application problems and resolve issues. Reviewed loan files and updated to match current standards. Developed and maintained relationships with local real estate agents.
Coached staff to improve efficiency and revenue with more effective procedures and approaches. In addition, assisted in on-the-job training, job coaching, scheduling, written communication, and various projects in collaboration with branch manager until completion. Trained staff in bank products, operations procedures and successful sales strategies.
Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs. Communicated and enforced company policies and objectives pertaining to safety and security measures. Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch. Managed branch vault and cash supply, including preparing and processing shipments to keep appropriate level of currency on-hand.
Recruited, interviewed, hired and trained employees and implemented new hire training material that included step by step guides for job duties such as: opening and closing procedures, system navigation, and marketing strategies. Each new hire trained with me for a week before being released to their assigned branch. Served as point of contact for any questions the team may have regarding their job duties.
Managed overall branch operations, maintained and monitored all customer related operational issues. Developed and implemented sales plans, conducted regular sales and operations meetings. Interacted with customers on a regular basis to ensure satisfaction and gain useful feedback.
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