Human Resource Development Instructor, 01/2017 to Current Wayne Community College – Goldsboro, NC
Instruct WCC students on the skills for application keying and processing for the Food and Nutrition program as well as for the Medicaid program.
Assist students in acquiring skills instrumental in proper case management, time management and data analysis.
Document progress and administer learning activities as well as assessments.
Maintain working relationships and communication with adult students to assure proper application of information presented.
Income Maintenance Caseworker II, 01/2015 to Current Wayne County Department of Social Services – Goldsboro, NC
Acquires, processes and maintains applications and on-going benefits for a government programs such as Food and Nutrition Services and Medicaid Determines eligibility through verification of income, household composition and general need.
Conducts interviews with clients as well as maintain and monitor continual compliance with state and governmental policy.
Utilizes online databases such as NC Fast, OVS, program manuals and DSS Administrative letters to educate clients on program regulations for proper understanding and case determination.
Exhibits exemplary and effective communication skills and reasoning with clients, coworkers and management.
Trains new employees through shadowing, mentoring and policy evaluation by request of supervisor.
Advocates for employee morale in the agency as the Secretary of the Employee Appreciation Committee.
Key Accomplishments Created an unofficial documentation template for my department in order to ensure less agency errors, elevate departmental flow and compliance with quality control standards for necessary information.
Provides superior customer service to clients and have received special recognition from supervisors and the agency Director.
Assisted the Re-Certification team in the processing of over 3,500 Wayne County Medicaid cases to ensure timely and accurate issuance of benefits when in danger of non -compliance with state timeliness regulations.
Income Maintenance Technician, 01/2014 to 01/2015 Doubletree Personnel Staffing Agency – Goldsboro, NC
Determined eligibility and crisis situations of clients for energy assistance through verification of income information and acquisition of billing information for the Crisis Intervention Program.
Interviewed and assisted elderly clients through the Peggy Seegar Senior Center with acquiring energy assistance through the Low Income Energy Assistance Program.
Educated clients on written policies and regulations in the interview process to ensure proper case determination.
Built rapport with clients through active communication and listening skills.
Collaborated with other agency personnel such as Social workers and case managers to ensure needs are met for client.
Elementary Tutor, 01/2011 to 01/2013 Brame Institute of Education – Highpoint, NC
Instructed and assisted a class of 8 students ranging in grade level of second to fifth grade in reading and math through the Orton-Gillingham approach.
Documented progress and administered pre and post tests upon completion of program.
Maintained working relationships with parents through written and oral communication.
Provided progress reports as well as ways to assist their children on assignments throughout the program.
Acted as a support liaison and mediator for students with behavioral problems.
Research Associate III, 01/2008 to 01/2010 University of North Carolina – Chapel Hill, NC
Worked as a research associate for the Classroom Memory Study.
Transcribed assessment videos and organized data within internal databases from the various lab assessments.
Performed remote office activities such as filing, copying and errands.
Provided assistance to 16 Psychology students in overseeing evaluation measures, activities and tests administered to the children in the study.
Secretary, Employee Appreciation Committee (EAC)- County Of Wayne
*GAA -Alumni Association -University of North Carolina at Chapel Hill
Master of Public Health: Social and Behavioral Sciences, Capella University - Minneapolis, MN Social and Behavioral Sciences GPA: 3.5
Bachelor of Arts: Psychology African Studies, 2010 University of North Carolina - Chapel Hill, NC