human resource coordinator resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Human Resource Professional with history of meeting company goals utilizing efficient HR operational strategies and organized practices. Dependable, skilled, and successful in managing multiple priorities, working under pressure and adapting to new situations with a positive attitude. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations. Builds rapport at all levels and resolves issues professionally.

  • Human Resources Management (HRM)
  • Human resources background
  • Human resources administration
  • Human resources procedures
  • Workforce Improvements
  • Recruitment and retention strategies
  • Benefits and Payroll Coordination
  • ADP and payroll processing
  • Time management
  • Superb interpersonal skills
  • Fluent in Spanish
Work History
Human Resource Coordinator, 11/2014 - Current
Care New England Health System Pawtucket, RI,
  • Implemented and developed HR department to its current level at Villa Hermosa according to company mission and values in accordance with corporate strategic partners.
  • Operated and served as solo HR professional for community.
  • Decreased turnover by 40%.
  • Decreased workers compensation claims by 60%.
  • Increased employee engagement for surveys, benefits, all staff trainings, and other employee engagement programs.
  • Increased employee surveys engagement from 46% to 90% and results from 3.68% to 4.12%.
  • Increased application traffic by outreach and networking.
  • Developed and implemented onboarding stages utilizing 7 days to hire, first impressions, and genuine hospitality.
  • Increased successful payroll processes and maintained 100%.
  • Developed leadership yearly retreat for training and development.
  • Generated and implemented HR training tools for department heads.
  • Consolidated and organized HR forms with instructions for department heads.
  • Implemented weekly HR meeting with department heads.
  • Managed employee services, local employee relations for organization, local administrative management and direct communication between operation senior management and corporate partners.
  • Designed and executed on-boarding for new employees.
  • Managed all HR metrics for accountability.
Regional Employee Services Manager, 12/2005 - 07/2014
SBM Site Services, LLC City, STATE,
  • Managed employee services, local and regional employee relations for organization, local and regional administrative management and direct communication between operation senior management and corporate partners.
  • Planned and implemented employee programs such as health insurance and various engagement programs that organization offered its employees.
  • Coordinated and distributed information, including but not limited to human resources, benefits, payroll, safety, finance, and local union, to employees using various methods of communication.
  • Provided customer service to employees by addressing their questions and concerns, resolving problems related to benefits, payroll, HR, process enrollment forms, generated and processed employee status changes, grievances, and support with needs for leave of absences, vacations, and transfers.
  • Generated and implemented administrative staff training, onboarding, new hire orientation.
  • Maintained knowledge of and interpreted while analyzing government regulations, union contract, company policies, customer policies, regulations, practices, and procedures.
  • Consult with managers and support professionals to evaluate need for, develop, and implement accommodations, return-to-work, light-duty, and other responses for disabled employees.
  • Recruiting, posting, interviewing, hiring, coordinate job fairs, maintain track of openings for new hires, internal promotions, and transfers.
  • Responded to union questions, concerns, and grievances.
  • Coordinated union grievance meeting within timelines and maintaining compliance.
  • Supported with HR investigations, interviews, research, and recommendations on action, support to HR, Site, and Employee.
  • Hired as Temporary Associate from Express Personnel on 12/05 and became direct hire on 06/06.
  • Started as Regional Administrator and promoted up to Regional Employee Services Manager.
Business/Artist Manager, 04/2001 - 11/2005
Crystal Reflections, Int., Inc City, STATE,
  • Developed and implemented employee training programs to increase profitability, productivity, and overall customer/employee satisfaction.
  • Utilized performance management and quality control management to improve organizational development and training procedures.
  • Supported CEO with business administrative processes AP, AR, HR, PR, and purchasing.
  • Managed accounts, consultations, research, and develop customized designs.
  • Produced training materials and trained employees in processes, protocols, artwork for hand painted irises on contact lenses.
  • Hand-painted therapeutic and theatrical irises and designs in contact lenses for medical and cosmetic purposes.
  • Tinted enhancements, custom designs, and visibilities tints.
  • Started as artist tech and worked up to Business & Artist Manager.
  • Assisted dining room manager with supervising and leading operations of dining room.
  • Trained and supported dining staff.
  • Supervised dining room of 300+ residents and 8-12 employees.
  • As Lead Hostess, designed floor plans, maintained schedules, and was responsible for problem solving and reservations.
  • Multi-tasked and coordinated events and customer service.
  • Started employment as server and worked up to Lead Hostess.
MBA: Business Administration with Human Resource Management Certified, Expected in 05/2021
University of Phoenix - Tempe, AZ
Status -
  • President of SHRM Affiliated University of Phoenix Student Chapter – Phoenix - 07/2021 - Current
  • President of SHRM Affiliated University of Phoenix Student Chapter - Tucson - 08/2019 - 07/2021
  • Member of The National Society of Leadership and Success
  • University of Phoenix Alumni
B.A. Degree: Business Management/Marketing, Expected in 07/2007
University of Phoenix - Portland, OR,
Status -
Certified Orthodontist Assistant: , Expected in 06/2003
Academy of Orthodontist Assistant - Tucson, AZ,
Status -
Associate of Science: Business Administration, Expected in 05/2003
Pima Community College - Tucson, AZ
Status -

Requirement for associates degree

High School Diploma: , Expected in 05/1999
Nogales High School - Nogales, AZ
Status -

Graduated with college credits in Translation Studies in English/Spanish

Work Study: Programs Assistant, Expected in
JTED – Santa Cruz County - Nogales, AZ,
Status -

Work study program at the Santa Cruz County University of Arizona Cooperative Extension - 05/1997 - 9/1997 & 05/1996 - 09/1996

  • Collaborated with team of 5 in the SHRM affiliated Student Chapter - Tucson earning the Superior Merit Award in 2020-2021 and Outstanding Merit Award in 2019-2020.

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • Academy of Orthodontist Assistant
  • Pima Community College
  • Nogales High School
  • JTED – Santa Cruz County

Job Titles Held:

  • Human Resource Coordinator
  • Regional Employee Services Manager
  • Business/Artist Manager


  • MBA
  • B.A. Degree
  • Certified Orthodontist Assistant
  • Associate of Science
  • High School Diploma
  • Work Study

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