(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Objective: Human Resource Professional seeking an opportunity where experience in staffing, employee relations, project management, and superior communication skills will enhance overall strategic plan and direction of an organization. Also support the supervisors and management team with problem-solving skills, effective teamwork, and respect for deadlines while providing administrative and entry-level talents with the goal of proving myself and growing within the company.

Professional Summary:

  • HR Assistant with 5 years of human resources experience. Adept at onboarding procedures, recruitment strategies and payroll processing. Proven history of reliability and assertive, yet personable nature.
  • Exceptional Communication skills
  • Knowledge of word processing, spreadsheet, database and presentation software, and skills to enter or upload data and create a variety of documents, including memos, spreadsheets and reports.
  • Attention to Detail
  • Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
  • Precision and accuracy to work with a large volume of detailed data.
  • Effective oral and written communication skills for providing information and assistance to internal and external customers.
  • Outcome oriented with results-focused with strong performance culture.
  • Excellent interpersonal skills and organizational skills Strategic-relationship/partnership-building skills.
  • Flexibility for responding to competing demands and continually changing work priorities in a fast-paced environment.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
University Of Maryland University College Adelphi, MD Expected in Certification Human Resources Management (HRM) : - GPA :
Prince George's Community College Upper Marlboro, MD Expected in Associate of Arts : Business Information - GPA :
Suitland Senior High School Forestville, MD Expected in : - GPA :
Work History
Frozen Beverage Dispensers - Human Resource Assistant
San Antonio, TX, 03/2015 - 12/2019
  • Advises managers and employees regarding procedural or factual matters such as benefit information, paperwork, and compliance.
  • Assists employees in person and over the telephone in understanding and utilizing human resources programs and services.
  • Administers FMLA/LOA process, including determining eligibility, calculating payments, and corresponding with managers and employees.
  • Provides reception services by answering and routing calls, greeting and assisting visitors and employees, and verifying employment data.
  • Maintain active and terminated employee files.
  • Compiles confidential documents and assembles correctly into folders.
  • Maintains supply of new hire and employee benefit packages and brochures.
  • Provides general administrative support such as routing mail and faxes, maintaining levels of office supplies and forms, making travel arrangements and mailing overnight packages.
  • Administer disciplinary action to employees up to and or including termination.
  • Processes new hire documentation, including verification of I-9 forms.
  • Contacts sources, including benefits carriers and employees to obtain missing or incorrect documents and data.
  • Ensures that submitted documents meet criteria and escalate if not.
  • Performs other duties and special projects as assigned.
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Verified and investigated employment claims and data.
  • Managed employee exit interviews and paperwork.
  • Recruited and screened qualified potential employees.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Organized new employee orientation schedules for all new hires.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Posted positions through approved recruitment channels.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Assisted with meetings and presentations within company.
  • Prepared monthly termination lists to be added to permanent records.
American International Group - Schedule Coordinator
Cincinnati, OH, 08/2013 - 03/2015
  • Manage large volumes of calls and transferred all calls to appropriate staff or department Book customer appointments regarding service repairs or new installation to meet the customer needs and availability.
  • Coordinate over 35 service technician schedules daily.
  • Assign Technicians there calls and routed schedules according to divisions and geographical locations.
  • Reply to email correspondence via email or by phone from customers.
  • Assist customers with booking of appointments for new installation and or services from the security department.
  • Sold new service policy to customers meeting their needs.
  • Assisted Sales department with scheduling of new potential customers interested in purchasing new equipment.
Macys Corporate East - Security Call Center Representative/Dispatcher
City, STATE, 12/2007 - 08/2013
  • Responsible for monitoring burglar and fire alarms for all Macys store locations worldwide.
  • Responsible for dispatching the Police, Fire department and security staff to store break-ins and emergency situations.
  • Identify patterns in calls and alarms which may be addresses in a preventive maintenance plan designed by Macys.
  • Handled all incoming calls related to employee issues regarding benefits and employee abuse.
  • Updating spreadsheet information on security system on a monthly basis for employee to refer to when placing calls or processing work orders.
  • Responsible for ensuring monthly UL testing and assisting alarm director in alarm database maintenance when needed.
  • Corresponded with ADT alarm System Network with processing work orders for store repairs from Macys personal account.
  • Other duties included filing, operation of computers, completing and printing journals, typing, and answering multiple phone lines while operating a switch board.

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School Attended

  • University Of Maryland University College
  • Prince George's Community College
  • Suitland Senior High School

Job Titles Held:

  • Human Resource Assistant
  • Schedule Coordinator
  • Security Call Center Representative/Dispatcher


  • Certification Human Resources Management (HRM)
  • Associate of Arts

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