Organized Banking Assistant knowledgeable about products and services. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention, and application processes. As well Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Skills
Team Player
Proficient In Microsoft Office
Communication
Data Entry
Cash counting
Customer relationship development
Positive
Multilingual in Bengali, Hindi, and Urdu
Cash handling expertise
Deposit and Withdrawal Management
Transaction processing
Sales expertise
Cheerful
Excellent time management skills
Education
Touro University WorldwideCA, Expected in 06/2023 – –Master of Science:Human Resource Management - GPA:
Touro University WorldwideCA, Expected in 06/2020 – –Bachelor of Science:Human Resource Management - GPA:
Touro CollegeNew York, NYExpected in 05/2016 – –Associate of Science:Business Management - GPA:
Hired employees and processed hiring-related paperwork.
Scheduled/conducted new employee orientations.
Provided management with information & training related to interviewing, performance appraisals, counseling techniques, and documentation of performance issues.
Informed job applicants regarding details such as duties & responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
Interpreted/explained human resources policies, procedures, laws, standards, and regulations.
Contacted job applicants to inform them about status of their applications.
Screened applicant resumes and coordinated both phone and in-person interviews.
Recruited and screened qualified potential employees.
Answered and directed numbers outbound and inbound phone calls per day
Assisted with onboarding process of 40 new hires within 3 months
Conducted employment verification and background investigation to facilitate hiring process
Concentrix - Sales Associate Lake, MS, 03/2018 - 01/2020
Issued receipts, refunds, credits, and changes due to customers.
Received payment by cash, check credit cards, vouchers, and automatic debits.
Assisted customers by providing information and resolving their complaints.
Greeted customers entering establishments.
Assisted with duties in other areas of the store, such as monitoring fitting rooms, bagging, and carrying out customers' items.
Supervised others and provided on-the-job training.
Conducted cash checks for customers.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Paid company bills by cash, vouchers, or checks.
Computed and recorded totals of transactions.
Solved customer challenges by offering relevant products and services
Prepared large cash deposits with zero discrepancies
Achieved perfect attendance and on-time record
Answered customer questions regarding sizing, accessories, and proper care for merchandise
Increased sales by offering advice on purchases and promoting additional products
Helped average number of customers per day by responding to inquiries and locating products
Helped customers locate products and checked store system for merchandise at other sites
Answered customer questions regarding sizing, accessories, and proper care for merchandise
Assisted with development and implementation of training programs.
Formatted / posted job ads on platforms and assisted with screening resumes, interviewing candidates, & assisting with hiring.
Conducted new hire orientations and ensured all documents are completed.
Communicated with students to assist them regarding their needs.
Collected payment of students.
Posted positions through approved recruitment channels.
Answered and directed 200 outbound and inbound phone calls per day
Delivered friendly assistance with new hires throughout interviewing and hiring process
Accomplishments
Proficient Human Resource Coordinator / Assistant with 1 year of experience in human resource policies / procedures / laws / standards / regulations, recruiting, scheduling / training employees, documentation, and performance appraisal.
Skilled in interviewing, multitasking, organizing, and cross-functional communication.
Resolved product issue through consumer testing.
Trained and mentored new employees.
Implemented new, interactive employee scheduling system to monitor and project staffing needs.
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