(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Human Resource Assistant with 5 years of Human Resource expertise. Highly motivated and positive individual with great Organizational and Communication skills. Efficient customer service skills with expertise in Military Service and Human Resource Assistance. At this point in my career, I am searching for a position that would be a perfect fit, so I am open to relocating for the right opportunity in the Virginia and Washington D.C area.


Data Entry

Payroll Processing
Human Resource Management
Administrative Support
Office Supply Ordering

New Hire Orientation

Employee Relations

Computer Literacy

Customer Service

Microsoft Office proficient

Attention to detail

Filing and data archiving

Time management

Great Path Academy Manchester, CT Expected in 05/2015 High School Diploma : - GPA :
Work History
Liberty Oilfield Services Inc. - Human Resource Assistant
El Reno, OK, 12/2019 - Current
  • Responsible for processing of transition actions, to include separations and/or retirements to ensure rules and regulations are met
  • Review data entry in automated systems for errors and completeness
  • Reviews data entered in automated systems for errors and completeness. When necessary, enters data or makes corrections
  • Implement procedural changes to conform revisions in regulations or benefits in accordance with laws and policies
  • Prepare documents and/or correspondence utilizing Microsoft Office programs to maintain records of applicant statistics
  • Assist military personnel with queries and procedural requirements for military personnel actions
  • Counsel military personnel on Tri care, Serviceman?s Group Life Insurance, Veterans Group Life Insurance on entitlements during transitioning procedures
  • Counsel military personnel, Active Duty, National Guard, or U.S. Army Reserve officer and enlisted transitioning in or out, on entitlements and benefits
Apria Healthcare - General Clerk
Silverdale, WA, 05/2019 - 12/2019
  • Effectively handles routine customer inquiries via telephone and using Microsoft office email in a timely manner
  • Refers customers to the appropriate work center
  • Access to standard automated systems such as EMILPO, TOPMIS II, IPERMS, and EDAS
  • Scans and transmits document images for electronic filing using IPERMS
  • Reviews all documents (Levy Packets, RFO's, PCS Orders and Family travel paperwork) for completeness and accuracy
  • Prepares Family travel paperwork for OCONUS PCS reassignments
  • Prepares and generates all PCS orders (CONUS and OCONUS) for both enlisted and officer service members
  • Used Enlisted Distribution and Assignments System (EDAS) database for accuracy on enlisted service member information
  • Keeping daily accountability for all PCS orders processed used orders log on Microsoft Excel
  • Enter all service member personnel that come down on PCS orders for reassignment to new duty stations
  • Identifying and resolving discrepancies in all paperwork submitted by unit administrative personnel
  • Providing timely and courteous customer service
  • Follows clearly detailed procedures in performing simple, repetitive tasks in sequential manner
  • Collected workload and performance information using established quality control metrics within HR work centers
  • Reviews all documents for completeness and accuracy, identifying and resolving discrepancies, and providing timely and courteous customer service Screen reassignment rosters and processes military personnel for reassignment
  • Maintains administrative files
  • Responsible for processing all reassignments Orders for PCS
  • Reviews data entry in automated systems for errors
Tata Consultancy Services - Customer Service Agent
Marlborough, MA, 12/2017 - 04/2018
  • Answered incoming calls and responded to customer's emails
  • Managed and resolved customer complaints
  • Sold products and placed customer orders in computer systems
  • Identified and escalated issues to supervisors
  • Provided product and service information to customers
  • Researched required information using available resources
  • Researched, identified, and resolved customer complaints using applicable software
  • Processed all orders, forms, and applications
  • Routed calls to appropriate resources
  • Documented all call information according to standard operating procedures
  • Recognized, documented, and alerted management team of trends in customer calls
  • Followed up customer calls where necessary
  • Completed call logs and reports
  • Used Microsoft word, excel, power point on daily basis
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately
  • Consistently met and exceeded productivity goals
  • Maintained high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty
  • Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolved complaints
  • Assisted customers via telephone with superior customer service
Restore Hope Avenue - Human Resource Specialist (42A)
City, STATE, 07/2015 - 09/2017
  • Provided personal support and assistance while working in 10th Sustainment Brigade, Battalion (S1)
  • Prepared and Processed recommendations for awards and decorations using DA Form 638 for battalion IAW Army Regulation (AR) 600-8-22, Military Awards. Prepared arranged and conducted award ceremonies
  • Prepared and monitored requests for promotions, and arranged and conducted promotion ceremonies, to include promotion declination, reconsideration for promotions, and arrange for reduction and removal boards for soldiers on local promotion standing lists, and Processed centralized and decentralized promotions and reduction actions IAW AR 600-8-19
  • Evaluated personnel qualifications for special assignment. Prepared and Processed request for transfer or reassignment, and transition processing, meal cards, training soldier support files, and unit administration to include identifications cards, tags, and leave and passes IAW AR 600-8-10
  • Prepared and maintained officer and enlisted personnel records. Prepared and reviewed personnel casualty documents. Monitored suspense actions. Transferred records. Processed personnel for separation and retirement. Processed and monitored suspension of favorable actions and discharges of personnel IAW AR 600-8-2
  • Oversight on all strength management and strength distribution actions
  • Postal and personnel accountability support
  • Maintained emergency notification data
  • Reviewed soldier in-processing and out-processing files
  • Completed 10 weeks of Basic Combat Training and 9 weeks of Advanced Individual Training with on job instructions on human resource systems. Part of this time was spent in classroom and part in field
  • Screened and updated promotion packets for Promotion Boards
  • Established and maintained unit Alert Rosters
  • Reviewed data entered in automated systems
  • Awarded certificate of completed courses in HR Specialist (42A) training in the U.S. Army
  • CBRN Defense course completion certificate
  • Awarded National defense service ribbon and Army service ribbon

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School Attended

  • Great Path Academy

Job Titles Held:

  • Human Resource Assistant
  • General Clerk
  • Customer Service Agent
  • Human Resource Specialist (42A)


  • High School Diploma

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