Human Resource Assistant with 5 years of Human Resource expertise. Highly motivated and positive individual with great Organizational and Communication skills. Efficient customer service skills with expertise in Military Service and Human Resource Assistance. At this point in my career, I am searching for a position that would be a perfect fit, so I am open to relocating for the right opportunity in the Virginia and Washington D.C area.
Skills
Data Entry
Filing
Payroll Processing
Human Resource Management
Administrative Support
Office Supply Ordering
New Hire Orientation
Employee Relations
Computer Literacy
Customer Service
Microsoft Office proficient
Attention to detail
Filing and data archiving
Time management
Education
Great Path AcademyManchester, CTExpected in 05/2015 – –High School Diploma: - GPA:
Work History
Liberty Oilfield Services Inc. - Human Resource Assistant El Reno, OK, 12/2019 - Current
Responsible for processing of transition actions, to include separations and/or retirements to ensure rules and regulations are met
Review data entry in automated systems for errors and completeness
Reviews data entered in automated systems for errors and completeness. When necessary, enters data or makes corrections
Implement procedural changes to conform revisions in regulations or benefits in accordance with laws and policies
Prepare documents and/or correspondence utilizing Microsoft Office programs to maintain records of applicant statistics
Assist military personnel with queries and procedural requirements for military personnel actions
Counsel military personnel on Tri care, Serviceman?s Group Life Insurance, Veterans Group Life Insurance on entitlements during transitioning procedures
Counsel military personnel, Active Duty, National Guard, or U.S. Army Reserve officer and enlisted transitioning in or out, on entitlements and benefits
Apria Healthcare - General Clerk Silverdale, WA, 05/2019 - 12/2019
Effectively handles routine customer inquiries via telephone and using Microsoft office email in a timely manner
Refers customers to the appropriate work center
Access to standard automated systems such as EMILPO, TOPMIS II, IPERMS, and EDAS
Scans and transmits document images for electronic filing using IPERMS
Reviews all documents (Levy Packets, RFO's, PCS Orders and Family travel paperwork) for completeness and accuracy
Prepares Family travel paperwork for OCONUS PCS reassignments
Prepares and generates all PCS orders (CONUS and OCONUS) for both enlisted and officer service members
Used Enlisted Distribution and Assignments System (EDAS) database for accuracy on enlisted service member information
Keeping daily accountability for all PCS orders processed used orders log on Microsoft Excel
Enter all service member personnel that come down on PCS orders for reassignment to new duty stations
Identifying and resolving discrepancies in all paperwork submitted by unit administrative personnel
Providing timely and courteous customer service
Follows clearly detailed procedures in performing simple, repetitive tasks in sequential manner
Collected workload and performance information using established quality control metrics within HR work centers
Reviews all documents for completeness and accuracy, identifying and resolving discrepancies, and providing timely and courteous customer service Screen reassignment rosters and processes military personnel for reassignment
Maintains administrative files
Responsible for processing all reassignments Orders for PCS
Reviews data entry in automated systems for errors
Answered incoming calls and responded to customer's emails
Managed and resolved customer complaints
Sold products and placed customer orders in computer systems
Identified and escalated issues to supervisors
Provided product and service information to customers
Researched required information using available resources
Researched, identified, and resolved customer complaints using applicable software
Processed all orders, forms, and applications
Routed calls to appropriate resources
Documented all call information according to standard operating procedures
Recognized, documented, and alerted management team of trends in customer calls
Followed up customer calls where necessary
Completed call logs and reports
Used Microsoft word, excel, power point on daily basis
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Consistently met and exceeded productivity goals
Maintained high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty
Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolved complaints
Assisted customers via telephone with superior customer service
Restore Hope Avenue - Human Resource Specialist (42A) City, STATE, 07/2015 - 09/2017
Provided personal support and assistance while working in 10th Sustainment Brigade, Battalion (S1)
Prepared and Processed recommendations for awards and decorations using DA Form 638 for battalion IAW Army Regulation (AR) 600-8-22, Military Awards. Prepared arranged and conducted award ceremonies
Prepared and monitored requests for promotions, and arranged and conducted promotion ceremonies, to include promotion declination, reconsideration for promotions, and arrange for reduction and removal boards for soldiers on local promotion standing lists, and Processed centralized and decentralized promotions and reduction actions IAW AR 600-8-19
Evaluated personnel qualifications for special assignment. Prepared and Processed request for transfer or reassignment, and transition processing, meal cards, training soldier support files, and unit administration to include identifications cards, tags, and leave and passes IAW AR 600-8-10
Prepared and maintained officer and enlisted personnel records. Prepared and reviewed personnel casualty documents. Monitored suspense actions. Transferred records. Processed personnel for separation and retirement. Processed and monitored suspension of favorable actions and discharges of personnel IAW AR 600-8-2
Oversight on all strength management and strength distribution actions
Postal and personnel accountability support
Maintained emergency notification data
Reviewed soldier in-processing and out-processing files
Completed 10 weeks of Basic Combat Training and 9 weeks of Advanced Individual Training with on job instructions on human resource systems. Part of this time was spent in classroom and part in field
Screened and updated promotion packets for Promotion Boards
Established and maintained unit Alert Rosters
Reviewed data entered in automated systems
Accomplishments
Awarded certificate of completed courses in HR Specialist (42A) training in the U.S. Army
CBRN Defense course completion certificate
Awarded National defense service ribbon and Army service ribbon
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