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Human Resource and Office Manager Resume Example

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HUMAN RESOURCE AND OFFICE MANAGER
Professional Summary

Accomplished Manager with 20 years of success orchestrating operations and leading employees. Robust background encompassing human resources, problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Skills
  • Clear, Strong Communication
  • Client Relations
  • Collaboration
  • Compensation and Benefits
  • Conflict Resolution
  • Customer Service
  • Detail-oriented
  • Employee Law
  • Employee Relations, Recognitions, and Rewards
  • Event & Strategic Planning
  • Full Cycle HR
  • Government Regulations
  • HRIS (payroll), Recruiting, and Onboarding
  • Interviewing
  • Leadership Development
  • MS Office & G-Suite (advanced in Word & Excel)
  • Office & Staff Management
  • Performance Appraisals
  • Performance Management
  • Presentations & Reporting
  • Public Speaking
  • SLA's (Service Level Agreements)
  • Staffing
  • Talent Management
  • Training, and Development
  • Worker's Compensation
Work History
01/2019 - 10/2020Human Resource and Office Manager | MiddleGround Capital - Lexington, KY
  • Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
  • Hired, managed, developed, and trained new hires, established and monitored goals, conducted 30, 60, and 90 performance reviews with new hire and direct manager.
  • Created, collaborated, and managed talent pipeline
  • Planned & Catered Events and Meetings
  • Executive Support to include manage all calendars
  • First person to greet and assist clients, vendors, and employees to perform COVID health checks.
  • Booked domestic and international travel for office personnel
  • Developed a tracking system for all potential and passed candidates.
  • Implemented a new travel program to reduce time and ensure efficiency which resulted in no more forgotten ticket credits; which also gave us the opportunity to track our footprint for ESG measurements.
  • Produced high-quality documents, spreadsheets, and presentations for internal and Investor need using MS Office suite.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.
  • Developed and implemented training efficiency and accuracy.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Weekly, monthly and annual reporting using Microsoft office
  • Account reconciliation
  • Provided insight regarding job duties to optimize productivity
  • Increased improvement initiatives using ZOOM and MICROSOFT, troubleshooting problems for corrective action
  • Developed processes and metrics that supported the achievement of the organization's business goals by implementing anew travel program that reduced travel costs by 40%.
05/2017 - 01/2019Compliance Specialist | Toyota Tsusho America Inc - Georgetown, KY
  • Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
  • Gathered requirements, mapped processes, wrote policies and administered systems,.
  • Maintained and met Service Level Agreements from urgent to low with accomplishment of 24 hours or less.
  • Worked with Customs Border and Protection
  • Arranged travel for Compliance group; international and domestic
  • Monitored compliance with processes, policies, procedures and standards in regard to US Tariff.
  • Assisted with training sessions to educate management and personnel on compliance and regulatory standards through LMS and power point presentations.
  • Prepared training programs to improve compliance at all levels.
  • Worked with Human Resources for compliance related to laws and regulations., recruiting and onboarding.
  • Worked with offices in various states to resolve conflict concerning policies, and/or tariff codes.
  • Weekly, monthly and annual reporting along with audits using Microsoft office.
01/2007 - 05/2017Human Resources Coordinator | Toyota Tsusho America Inc - Georgetown, KY
  • Facilitated year-end reviews and team strength presentations with human resources partners for 20 employees.
  • Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
  • Assisted management staff in annual year-end processes and data audits.
  • Accurately prepared government compliance reports and proposal requests for employee data.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Researched all payroll, COBRA, disability and FMLA issues.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Counseled six managers and 100 employees regarding company policies, procedures and workplace issues.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
  • Maintained company compliance with all local, state and federal.
  • Monthly reporting using microsoft office
08/1990 - 10/2006Import Export Manager With HR Functions | Circle International, Inc - Romulus, MI
  • Shadowed 26 employees to determine accurate description of duties and skills required for each position.
  • Managed import and export personnel and transactions to ensure compliant with FAA, CBP, and IATA regulations.
  • Developed and facilitated all new-hire orientations.
  • Developed company personnel policies,.
  • Conducted employment verifications and investigations.
  • Liaised between multiple business divisions to improve communications.
  • Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and regulatory policies.
  • Managed implementation of ADP payroll system that transformed HR resources and decreased time spent by two hours.
Education
05/2005Davenport University, Grand Rapids, MIBBA: Human Resource Management
Certifications
  • Employee Laws, and Regulations, LinkedIn Course - 2020
  • Human Resources, LInkedIn Course - 2020
  • SHRM Association Certificate - Dec 2020
  • Compliance Certification, Global Training Center - Mar 2014
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Resume Overview

Companies Worked For:

  • MiddleGround Capital
  • Toyota Tsusho America Inc
  • Circle International, Inc

School Attended

  • Davenport University

Job Titles Held:

  • Human Resource and Office Manager
  • Compliance Specialist
  • Human Resources Coordinator
  • Import Export Manager With HR Functions

Degrees

  • BBA : Human Resource Management

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