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human health and resource specialist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Profile
Talented, detail- oriented and motivated Business Analyst with excellent problem solving skills, seeking an opportunity to showcase a diverse background in business management and the ability to facilitate multiple projects simultaneously. 
Qualifications
  • Results-oriented
  • Client-focused
  • Operations management
  • Quick learner
  • Computer proficient
  • File/records maintenance
  • Training and development
  • Change management
  • Risk management
  • Forecasting
  • Performance tracking and evaluation
  • Decisive leader
  • Human resources management
  • Team building
  • Natural leader
  • Cost reduction



  • Leading large organizations
  • Agile development methodologies
  • Strategic planning
  • Improving product quality
  • Microsoft Office Suite
  • PowerPoint
  • Social media and networks
  • Conflict resolution
  • Critical thinking
  • Eye for detail
  • Managing multiple priorities
Relevant Experience
  •  Process Improvement
  • Created new departmental procedures manual.
  • Assessed organizational training needs.
  • Performed competitive analysis to make recommendations for future company growth.
  • Applied safety procedures and policies as outlined in Department Safety Manual.

Experience
08/2014 to Current
HUMAN HEALTH AND RESOURCE SPECIALIST Challenge Unlimited Goose Creek, SC,
  • Prepare documents for injured employees.
  • Coordinate with the Department of Labor in order to get the correct compensation to the employee.
  • Work as a team in order to timely prepare all documents.
  • Provide orally and written communication to empoyees, Department of Labor, shareholders and courts.
  • Ensured that team member responsibilities were defined and understood.
  • Established and maintained effective communication system.
  • Collaborated with design, development and QA teams to build product.
  • Identified and drove creative solutions for problems.
  • Cultivated strong working relations with other industry executives.
  • Contributed to the strategy and business model for the product line.
  • Planned, directed and monitored regulatory operations.
  • Ensured exceptional client service and quality product offerings.
  • Ensured deliverables were within budget, on schedule and of superior quality.
  • Tracked departmental output.
  • Dispensed guidance, direction and authorization to carry out major plans.
  • Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
  • Handled telephone inquiries.


07/2007 to Current
Supervisor Nothing Bundt Cakes Coral Springs, FL,
  • Supervised a group of employees in several areas of the organization.
  • Provide training in the safety and proper usage of new and current technology.
  • Assist managers and other team members in reorganization of the company and to increase productive in the areas that were affected by the transition.
  • Train new and existed employees including team members and managers in new technology that would enhance the implementation of the company's strategic plan.
  • Apply the leadership competencies in order to achieve every goal.
  • Ensured that team member responsibilities were defined and understood.
  • Established and maintained effective communication system.
  • Monitored ongoing expenses relative to budget projections.
  • Identified and drove creative solutions for problems.
  • Recruited, retained and developed staff.
  • Coordinated and lead efforts across a large cross-functional team.
  • Planned, directed and monitored regulatory operations.
02/2002 to 07/2003
Manager Burlington Coat Factory City, STATE,
  • Answered phones and greeted customers.
  • Directed calls to the appropriate designations.
  • Scheduling employees Provide employee training.
  • Assist customers in making quality products that would suit their needs.
  • Ensured that team member responsibilities were defined and understood.
  • Established and maintained effective communication system.
  • Identified and drove creative solutions for problems.
  • Recruited, retained and developed staff.
  • Cultivated strong working relations with other industry executives.
  • Planned, directed and monitored regulatory operations.
  • Provided strategic oversight of and input on the product roadmap.
  • Planned, coordinated and controlled daily operations of the organization.
  • Dispensed guidance, direction and authorization to carry out major plans. Tracked departmental output.
  • Implemented corrective actions.
  • Reviewed sales price and operating costs.
  • Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
  • Trained and supported users during new system implementations and upgrades.
  • Organized meetings.
  • Handled telephone inquiries.
  • Increased sales by 40%.
1987 to 2003
Assist. Restaurant Manager Burger King City, STATE,
  • Ensures the delivery on the Customer Promise through managing the daily operations of a restaurant Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention) Full accountability for restaurant operations in the absence of the Restaurant General Manager or Senior Assistant Manager Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines Motivates and directs team members and Hourly Shift Coordinators to exceed customer expectations with food and friendly service in clean surroundings Supervises and trains team members and Shift Coordinators on team stations, products, processes and policies Manages cash control/security procedures and implements marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results Enforces compliance with government regulations, Market Policy, employment laws, food safety, National Security Policy, operations and policies and procedures relating to all restaurant activities across shifts Recruits, select, hire and retain effective team talent.
  • Counsels and disciplines team members as necessary.
  • Ensured that team member responsibilities were defined and understood.
  • Established and maintained effective communication system.
  • Identified and drove creative solutions for problems. Identified and drove creative solutions for problems.
  • Recruited, retained and developed staff.
  • Cultivated strong working relations with other industry executives.
  • Coordinated and lead efforts across a large cross-functional team.
  • Planned, directed and monitored regulatory operations. Planned, coordinated and controlled daily operations of the organization.
  • Implemented corrective actions.
Education
Expected in September, 2015 to to
:
University of Phoenix - Leadership Competencies Series - ,
GPA:
  • Continuing education in Business Leadership Skills
  • Coursework includes Organizational Behavior
  • Coursework includes Entrepreneurial Management
Expected in June, 2015 to to
MBA: Business Administration and Heath Care Administration
University of Phoenix - ,
GPA:
  • Coursework includes Organizational Behavior
  • Coursework includes Entrepreneurial Management
  • Coursework includes Economics
  • Continuing education in Heath Care and Business Management
  • Member of University of Phoenix Alumni 
  • Coursework in International Finance, Statistics and Microeconomics
  • 3.5 GPA
Expected in 2011 to to
BBA: Business Management and Communication
University of Phoenix - ,
GPA:
  • Member of University of Phoenix Alumni 
  • Continuing education in Business Management and Communication
  • Coursework includes Economics
  • Coursework includes Entrepreneurial Management
  • Coursework includes Organizational Behavior
  • Coursework incudes Leadership  Competencies
  • Advanced coursework in Business Administration
  • Coursework in Marketing and Advertising
  • 3.0 GPA
  • Coursework in International Finance, Statistics and Microeconomics
  • Coursework in Accounting
  • Coursework in Public Relations



Expected in to to
Safety Training Customer Service Lean Sigma Six:
- ,
GPA:
Affiliations
  • NAPS-National Association Posta Supervisors
  • APLUS- American Postal Leaders United We Stand
  • People's Missionary Baptist Church
Skills
Assistant Manager, attention to detail, oral communication, communication skills, clients, Customer Service, delivery, filing, financial, General Manager, government, inventory control, Leadership, managerial, managing, marketing plans, Market, Excel, office, PowerPoint, Word, organizational skills, Excellent people skills, policies, processes, quality, Safety, sales, Scheduling, Sigma, strategic, phones, employee training, Typing, 70wpm, WordPerfect, written, written communication, Customer Satisfaction, Multi-Task Management, Customer needs assessment, and reporting 

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Resume Overview

School Attended

  • University of Phoenix - Leadership Competencies Series
  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • HUMAN HEALTH AND RESOURCE SPECIALIST
  • Supervisor
  • Manager
  • Assist. Restaurant Manager

Degrees

  • MBA
  • BBA
  • Safety Training Customer Service Lean Sigma Six

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