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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
A management system professional who thrives on helping find solutions to problems. Major strengths include assessing systems and skill gaps, researching best practices and partnering with others to develop innovative solutions. Excel in systems and instructional design and documentation as well as training coordination. A pragmatic person with a talent for bringing visionary and detail-oriented people together to define and reach common goals.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
  • Boise State University Student Programs Board Coordinator of the Year
  • Ricks College Leadership Full-Tuition Scholarship
  • Boy Scouts of America volunteer for over 15 years
  • Eagle Scout, Boy Scouts of America
Experience
HSQE Manager, 10/2001 - Current
Crc Insurance Services, Inc. Winston Salem, NC, ◦ Progressively responsible experience in a safety, quality and regulatory environment, including time functioning as the Designated Person Ashore (DPA). ◦ Interfaced with managers and marine employees on three separate occasions to facilitate the review, integration and training of company policy and procedures into ABS-certified Safety Management Systems (SMS). ◦ Maintain company SMS review and audit program; ensure that internal and external assessments are successfully carried out to verify that health, safety, quality and pollution prevention activities comply with AWO RCP, ISM Code, ISO, OHSAS, TMSA standards and other applicable regulations. ◦ Ensure documented corrective actions are addressed and tracked to completion, thereby improving safe working conditions and practices. ◦ Assist in the analysis of data from reported non-conformities, near misses, and incidents; partner with HSQE staff and senior management to improve health/safety, quality and pollution prevention performance. ◦ Experience establishing and managing annual training budgets; developed and coordinated aspects of annual shore-side training sessions for marine personnel based on assessed training needs and safety/regulatory requirements.
Learning & Development Specialist, 07/2000 - 09/2001
Manulife New York, NY, ◦ Assessed corporate learning needs and designed original training and development paths for professionals and managers, establishing a strategy for increasing employee satisfaction and maximizing productivity. ◦ Developed and facilitated performance management training modules, educating over 200 managers and employees about a new incentive program and their roles in setting and achieving company goals. ◦ Facilitated professional skill development training sessions to corporate employees on topics such as team building, creative thinking, strategic decision-making, and employee development. ◦ Revised behavior styles training and developed new follow-on modules to support company team building and cross-functional work initiatives.
Training & Development Consultant, 07/1995 - 04/2000
Learning Point, Inc City, STATE, ◦ Partnered with a Fortune 500 Company to design, coordinate and implement eight week-long management development training sessions. ◦ Participated in the design and facilitation of several computer-based training programs and business simulations that generated revenue in excess of $200,000. ◦ Conducted 250 hours of classroom training/facilitation per year to employees at all levels in areas such as communication skills, facilitation skills, team building, and management development. ◦ Supported a 1,500-employee high-tech company in the successful shift to a team-based environment by assisting in their training design and implementation. ◦ Customized training materials that met client's needs on a variety of topics including EEO, safety, customer service, relationship building, influence, employee motivation, and performance management. ◦ Tracked and administered a $150,000+ training budget associated with the costs and expenses of developing and delivering training programs. ◦ Coordinated schedules, logistics, and preparation of course materials with high level of accuracy for over 400 total days of training per year.
Education
Master of Science: Management Communication, Expected in
-
University of Portland - Portland, OR
GPA:
University of Portland - Portland, OR Master of Science, Management Communication
Bachelor of Arts: Training & Development, English, Expected in
-
Boise State University - Boise, ID
GPA:
Boise State University - Boise, ID Bachelor of Arts, Communication with an emphasis in Training & Development, English minor
Associate of Arts: Interpersonal Communication, Expected in
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Ricks College - Rexburg, ID
GPA:
Ricks College - Rexburg, ID Associate of Arts, Interpersonal Communication
Skills
Training, Audit, Budgets, Integration, Integrator, Iso, Pollution, Safety Management, Sms, Performance Management, Team Building, Budget, Customer Service, Eeo, Equal Employment Opportunity, Logistics, Receptionist, Relationship Building, Retail Sales, Simulations, Training Design, Training Programs, Educating, Satisfaction, Best Practices, Detail-oriented, Documentation, Excel, Instructional Design, Solutions, Associate

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Resume Overview

School Attended

  • University of Portland
  • Boise State University
  • Ricks College

Job Titles Held:

  • HSQE Manager
  • Learning & Development Specialist
  • Training & Development Consultant

Degrees

  • Master of Science
  • Bachelor of Arts
  • Associate of Arts

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