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hr training supervisor resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Knowledgeable HR professional well-versed in training course planning, supervision and assessments. Looking for a long-term position with room for advancement.

Skilled Training Supervisor skilled at bringing employees up to speed with current procedural, safety and compliance standards. Top-notch communication and planning skills with a proactive approach to managing course changes. Offering [Number] years' experience in related positions.

Accomplished in maximizing team knowledge and performance while reducing problem behavior and safety concerns. Well-versed in working with department managers to improve training programs. Hardworking and thorough with strengths in conflict management and relationship building.

Dedicated Training Coordinator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing [Number] years' experience in related roles.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
HR Training Supervisor , 11/2019 to Current
Okaloosa CountyAirports (Destin-Fort Walton Beach Airport), FL,
  • Completed evaluations of new employees to determine strengths and customize training.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Identified and communicated to management regarding areas needing additional training.
  • Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
  • Met with company and department leaders to gather information for new training courses.
  • Evaluated and communicated trainee participation and performance in reports to management.
Evisceration Supervisor , 04/2019 to 11/2019
SabertMonmouth Junction, NJ,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.
  • Developed position rotation to support continuous improvement and operator development.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Provided ongoing training to address staff needs.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Customer Service Supervisor, 02/2015 to 07/2018
Lowe’sCity, STATE,
  • Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Revised department schedules to maximize coverage during peak hours.
  • Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Evaluated and authenticated returns, exchanges and voids.
Quality Assurance Technician, 10/2010 to 02/2015
Pilgrims PrideCity, STATE,
  • Noted results and entered data into [Software] to track and assess trends.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Randomly selected products at various stages of production for evaluation.
  • Validated quality performance by establishing product specifications.
  • Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
  • Developed Quality Audits to identify and track defects in products prior to mass production.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
Education and Training
: , Expected in to Woodfield Community College - Sou,
GPA:
High School Diploma: , Expected in 07/2001 to Woodfield Community College - Macon, TN
GPA:

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Resume Overview

School Attended

  • Woodfield Community College
  • Woodfield Community College

Job Titles Held:

  • HR Training Supervisor
  • Evisceration Supervisor
  • Customer Service Supervisor
  • Quality Assurance Technician

Degrees

  • High School Diploma

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