hr director resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging productive relationships with key partners, vendors and clients. Strong drive with excJessicat interpersonal, communication and team-building skills and recognized for the operations to achieve sustained growth.
Skills
Organizational Development
Operations management
Strategic and financial planning
Cost control and reduction
Conflict Resolution
Performance Evaluation
Records Research
Analytical and decisive
Fraud detection
Planning and Coordination
Recruitment
Labor Negotiation / Relations
Negotiation
Purchasing
Strategic planning and execution
Business administration
Education
Covenant Theological SeminaryGreenville, NC, Expected in ā āBachelor of Science:Ministry Counseling - GPA:
Frederick Community CollegeFrederick, MD, Expected in ā āAssociate of Arts:Social Sciences - GPA:
University of Maryland - College ParkCollege Park, MDExpected in ā āBachelor of Science:Business Administration - GPA:
Certifications
SHRM āSociety for Human Resource Management Member ID-01966953
Project Management Professional (PMP)
CCC Certified( Cross Cultural Communications) āLegal / Medical /Social Service Interpreter
Budget Coach Planner
Healthcare information and Management Systems (HIMS)
Medical Billing & Coding
Aroma therapist (LEA)
Work History
Astranis - HR Director San Francisco, CA, 10/2016 - 03/2019
Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
Directed all office department, multiple projects and supervised and support administrative personnel along with supervising supply specialist to maintain all assets and inventories of individual dept.
Performed as liaison and applied experience to resolve and handle variety of HR functions including ; benefits, payroll, awards time/attendance, disciplinary actions, counseling/ evaluations, conflict resolution, retention efforts, and management of files
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
Developed succession plans and promotion paths for all staff
Reviewed risk and quality plans to ensure necessary mitigation
Built and maintained high-performing and experienced team with low turnover
Handled disciplinary actions, performance appraisals and terminations of company staff
Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
Supervised individuals in small group atmosphere to cultivate safety, independence and structure
Monitored and handled all employee claims, including performance-based and harassment incidents
Structured compensation and benefits according to market conditions and budget demands
Devised hiring and recruitment policies for 21 -employee company
Developed succession plans and promotion paths for all staff
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Primrose School - Executive Director Sugar Land, TX, 01/2003 - 06/2016
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
Directed technological improvements, reducing waste and business bottlenecks
Improved supply chain to reduce materials costs and optimize distribution
Oversaw daily administrative operations, including Maintained financial, Inventory and client records
Developed innovative sales and marketing strategies to facilitate business expansion.
Interviewed, supervised and motivated the staff members to achieve optimal productivity.
Worked closely with organizational leadership, including the board of directors, to strategically affect direction of operations.
Delegated assignments based on site plans, project needs and knowledge of individual team members
Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
Created organization's mission and vision statements for use by all employees
Oversaw investigations into discrimination, sexual harassment or other workplace claims
Supported trouble sites to mitigate obstacles and foster successful client delivery
Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget
Mitigated costs while collaborating with vendors to manage inventory items
Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings
Confirmed company documentation met ISO requirements and day-to-day operations followed documentation
Analyzed business needs while soliciting customer feedback for process improvements
Tasked to turn around low growth operation by solidifying workflow processes, strengthening client relationships, and improving communications supporting client advocacy
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Established and updated work schedules to account for changing staff levels and expected workloads
Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
Directed hiring and recruitment of personnel in all departments
Made decisions affecting daily operations such as overseeing purchasing and inventory management
Conducted reviews to assess compliance with related Business Grant laws, policies and regulations
Collected, State departments, agencies and Federal Government Grant applications to input information into database system
Assisted legal and accounting departments with change by communicating new improvement plans and expectations
Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Oshkosh Corp. - Director of Operations Saint Paul, MN, 02/2002 - 01/2007
Developed and implemented successful business plans focused on cost-effective service delivery and revenue development
Designed strategic marketing and advertising campaigns to enhance agency development in Asian community.
Tracked and evaluated financial performance in order to make proactive adjustments to agency plans
Supported all activity for invoicing, contracting and commercial analysis for ongoing projects
Arranged corporate and office conferences for agency employees and guests
Analyzed and solved multifaceted problems that affected business owners and business initiatives
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Peachtree software
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency
Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards
Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Monitored all incoming contracts and service agreements for correct pricing and information
Oversaw invoicing to government entities to meet FAR regulations
Created policies and procedures meeting regulatory guidelines and compliance standards
Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies
Drove operational improvements which resulted in savings and improved profit margins
Resolved complaints and problems to improved operations and provided exceptional customer support
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
Mitigated costs while collaborating with vendors to manage inventory items.
Made recommendations for changes in funding process and policies based on data and judgment.
Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
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