Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging productive relationships with key partners, vendors and clients. Strong drive with excJessicat interpersonal, communication and team-building skills and recognized for the operations to achieve sustained growth.

  • Organizational Development
  • Operations management
  • Strategic and financial planning
  • Cost control and reduction
  • Conflict Resolution
  • Performance Evaluation
  • Records Research
  • Analytical and decisive
  • Fraud detection
  • Planning and Coordination
  • Recruitment
  • Labor Negotiation / Relations
  • Negotiation
  • Purchasing
  • Strategic planning and execution
  • Business administration
Work History
HR Director, 10/2016 to 03/2019
AstranisSan Francisco, CA,
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
  • Directed all office department, multiple projects and supervised and support administrative personnel along with supervising supply specialist to maintain all assets and inventories of individual dept.
  • Performed as liaison and applied experience to resolve and handle variety of HR functions including ; benefits, payroll, awards time/attendance, disciplinary actions, counseling/ evaluations, conflict resolution, retention efforts, and management of files
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
  • Developed succession plans and promotion paths for all staff
  • Reviewed risk and quality plans to ensure necessary mitigation
  • Built and maintained high-performing and experienced team with low turnover
  • Handled disciplinary actions, performance appraisals and terminations of company staff
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Structured compensation and benefits according to market conditions and budget demands
  • Devised hiring and recruitment policies for 21 -employee company
  • Developed succession plans and promotion paths for all staff
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Executive Director, 01/2003 to 06/2016
Primrose SchoolSugar Land, TX,
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
  • Directed technological improvements, reducing waste and business bottlenecks
  • Improved supply chain to reduce materials costs and optimize distribution
  • Oversaw daily administrative operations, including Maintained financial, Inventory and client records
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Interviewed, supervised and motivated the staff members to achieve optimal productivity.
  • Worked closely with organizational leadership, including the board of directors, to strategically affect direction of operations.
  • Delegated assignments based on site plans, project needs and knowledge of individual team members
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
  • Created organization's mission and vision statements for use by all employees
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims
  • Supported trouble sites to mitigate obstacles and foster successful client delivery
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget
  • Mitigated costs while collaborating with vendors to manage inventory items
  • Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings
  • Confirmed company documentation met ISO requirements and day-to-day operations followed documentation
  • Analyzed business needs while soliciting customer feedback for process improvements
  • Tasked to turn around low growth operation by solidifying workflow processes, strengthening client relationships, and improving communications supporting client advocacy
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
  • Directed hiring and recruitment of personnel in all departments
  • Made decisions affecting daily operations such as overseeing purchasing and inventory management
  • Conducted reviews to assess compliance with related Business Grant laws, policies and regulations
  • Collected, State departments, agencies and Federal Government Grant applications to input information into database system
  • Assisted legal and accounting departments with change by communicating new improvement plans and expectations
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Director of Operations, 02/2002 to 01/2007
Oshkosh Corp.Saint Paul, MN,
  • Developed and implemented successful business plans focused on cost-effective service delivery and revenue development
  • Designed strategic marketing and advertising campaigns to enhance agency development in Asian community.
  • Tracked and evaluated financial performance in order to make proactive adjustments to agency plans
  • Supported all activity for invoicing, contracting and commercial analysis for ongoing projects
  • Arranged corporate and office conferences for agency employees and guests
  • Analyzed and solved multifaceted problems that affected business owners and business initiatives
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Peachtree software
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Monitored all incoming contracts and service agreements for correct pricing and information
  • Oversaw invoicing to government entities to meet FAR regulations
  • Created policies and procedures meeting regulatory guidelines and compliance standards
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies
  • Drove operational improvements which resulted in savings and improved profit margins
  • Resolved complaints and problems to improved operations and provided exceptional customer support
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Mitigated costs while collaborating with vendors to manage inventory items.
  • Made recommendations for changes in funding process and policies based on data and judgment.
  • Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
Bachelor of Science: Ministry Counseling, Expected in
Covenant Theological Seminary - Greenville, NC,
Associate of Arts: Social Sciences, Expected in
Frederick Community College - Frederick, MD,
Bachelor of Science: Business Administration , Expected in
University of Maryland - College Park - College Park, MD
  • SHRM –Society for Human Resource Management Member ID-01966953
  • Project Management Professional (PMP)
  • CCC Certified( Cross Cultural Communications) –Legal / Medical /Social Service Interpreter
  • Budget Coach Planner
  • Healthcare information and Management Systems (HIMS)
  • Medical Billing & Coding
  • Aroma therapist (LEA)
Key Training

Numerous Leadership Development, Executive Management Courses Including:

  • Commodity Trading Fundamentals
  • Finance for non-Finance Professionals
  • Management Development Course
  • Graphic Designer- Use digital illustration, photo editing software and layout software to create designs
  • Technical and scientific approach to problem-solving
  • SBA-Maryland Small business development Training
  • EVA-Virginia's procurement Vendor Professionals
  • MWBE -Minority and Women-owned Business Enterprises professionals
  • Physiognomy Theory
  • Asian Herbal medicine
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Peachtree accounting software- Business bookkeeping

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School Attended

  • Covenant Theological Seminary
  • Frederick Community College
  • University of Maryland - College Park

Job Titles Held:

  • HR Director
  • Executive Director
  • Director of Operations


  • Bachelor of Science
  • Associate of Arts
  • Bachelor of Science

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