hr director resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

HR Benefits, Leave Administration, Disability, Onboarding, Recruitment, Payroll, Process Improvement, Retirement Benefits, Training and Organizational Development, Financial Analysis HR professional with clear focus on meeting and exceeding organizational targets while maintaining compliance and employee satisfaction. Driven to maximize resource utilization and boost performance with proactive strategies. History of enhancing collaboration and controls across all areas of company operations.

  • Recruitment and hiring
  • Employee engagement
  • Microsoft Office
  • Customer service
  • Problem resolution
  • Planning
  • Analytical
  • Compliance
  • Personnel information systems
07/2021 to Current
HR Director Boston Senior Home Care Boston, MA,
  • Monitored organizational compliance with federal, state and local policies and regulations.
  • Maintained knowledge of regulatory changes, new trends and employment laws.
  • Oversaw issuance of compensation, benefits and leave.
  • Identified staffing and recruiting needs while applying best practices for talent management.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Handled employee conflicts efficiently while following all company procedures.
  • Developed user-friendly employee handbook for easier updating and maintenance.
  • Answered employee questions regarding health benefits and 401k options.
  • Created compensation and benefits structures to align with market conditions and budget demands.
12/2015 to 04/2021
UNC HR Consultant Unum Group Long Beach, CA,
  • Provided benefits consultation and education to University Faculty and Staff.
  • Conducted New Hire Orientation sessions to newly hired Faculty Physicians.
  • Supported Employee Rewards and Recognition Programs and assist with annual recognition events.
  • Processed new hire, reappointment, promotion and termination actions in HR system.
  • Provided leave administration including FMLA and disability responsibilities.
  • Provided retirement consultation services to defined contribution and defined benefit retirement participants.
  • Coordinated Open Enrollment lab sessions for Faculty and Staff.
  • Performed posting, hiring and recruitment related duties.
12/2013 to 12/2015
Financial Analyst Building Controls And Services Overland Park, KS,
  • Assisted in developing annual budgets and projections for the Duke Human Vaccine Institute.
  • Managed financial management of shared services, including developing rate calculation, projecting cost, performing invoicing and billing services, preparing journal vouchers and managing accounts receivables.
  • Functioned as liaison with the Duke School of Medicine for drawdowns of department funds.
  • Prepared monthly reports on the operational financial status of the department.
  • Analyzed budgets and transactions to help identify unnecessary expenses leading to annual savings of $70,000.
12/2009 to 12/2013
HR Benefits Specialist Alexander Mann Solutions Hamburg, NY,
  • Implemented tracking process for Retirement Manager System leading to 5% reduction of errors.
  • Administered the Duke 403b retirement plan by providing assistance to Duke employees with enrollment,loan and withdrawal requests.
  • Received consistent feedback from colleagues, customers and upper level management for exemplary customer service.
  • Interpreted and communicated HR policies to employees at Duke regarding health and welfare benefits.
  • Assisted Plan Administrators in process improvement and execution of Summary Plans for various benefits.
  • Conducted numerous benefits presentations to new hire audiences including Duke Faculty and Staff.
12/2007 to 12/2009
Accounting Specialist Alexander Mann Solutions Cleveland, OH,
  • Analyzed financial data and prepared complex financial reports and statements for utilization by management.
  • Assisted Financial Analysts with various aspects of financial analysis for over 70 clinical trial studies.
  • Processed journal voucher entries for billing charges related to clinical trial studies.
  • Maintained Accounts Receivable for billing of pharmaceutical vendors collecting over $80,000 per month.
  • Contributed to success of department’s project to reconcile grants and close out over 30 outdated studies.
12/2005 to 12/2007
Accounting Specialist Pgim Global Short Duration High Yield Fund, Inc. CT, State,
  • Processed monthly ACH check runs for producer commissions averaging $12 million per month.
  • Used Grants Management System to process invoices under existing contracts.
  • Reviewed contracts for proper A/P procedures to meet audit requirements.
  • Corresponded with vendors and other business partners of Blue Cross Blue Shield.
  • Consistently met deadlines and helped reduce accounts receivable turnover ratio by 15%.
12/2004 to 12/2005
Senior Pension Specialist Fidelity Investments City, STATE,
  • Calculated retirement benefits for Fidelity’s Bank of America account members.
  • Actively participated in projects to identify and isolate recurring problems with more complex calculations.
  • Worked as part of a team of pension specialists to complete calculations and other work in a timely manner.
  • Supervised and provided leadership and guidance for entry-level pension specialists.
12/1998 to 12/2004
Retirement Counselor State Of Georgia City, STATE,
  • Interviewed clients to determine financial objectives and retirement goals.
  • Analyzed clients' financial status, eligibility for retirement and discussed financial options.
  • Maintained relationships with clients to revise plans based on clients’ modified needs.
  • Actively participated in implementation of New Option Factors Project for retirees increasing retiree pensions by 3%.
  • Provided retirement services to over 100,000 active members.
  • Demonstrated skillful communication and negotiation skills.
  • Represented Teachers Retirement System at retirement seminars and presentations.
Education and Training
Expected in to to
Pfeiffer University - ,
Expected in to to
Bachelors of Arts: Criminal Justice
University of Texas - ,
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Resume Overview

School Attended

  • Pfeiffer University
  • University of Texas

Job Titles Held:

  • HR Director
  • UNC HR Consultant
  • Financial Analyst
  • HR Benefits Specialist
  • Accounting Specialist
  • Accounting Specialist
  • Senior Pension Specialist
  • Retirement Counselor


  • MBA
  • Bachelors of Arts

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