Collaborative professional dedicated to handling such responsibilities as Business Director, Manager or Operations Lead. Pursuing a role where a strong understanding of business operations, budgeting management and project management would be highly valued. Accomplished HR & Operations Director promoting 8+ years of expertise in both Business & K-12 Education Districts and Charter Schools. Providing support in a variety of areas and committed to creating a positive working environment.
Skills
Administrative Management
Budgeting & Accounting (Multiple Departments & Big Budgets)
Used and implemented multiple Human Resource Software from Bamboo, Paychex Flex, Oracle, Paycom, etc.
HR Management & Oversight
Project Management
Team Leadership
Proficient in EVMS, CRM/Business Accounting Software, Quickbooks, Oracle, etc.
Used multiple School Information Systems (SIS), AERIES, CALPADS, SARC, & More.
Created and implemented forward-thinking initiatives to improve employee engagement.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Devised hiring and recruitment policies for 125-employee company.
Answered employee inquiries regarding health benefits and 401k options.
Conducted exit interviews to better understand reasons why employees were separating from company.
Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Implemented performance review and motivational strategies to elevate HR team results.
01/2017 to 06/2020
OPERATIONAL DIRECTORDungarvin, Inc. – Hopkins, MN,
Implemented business strategies by executing SWOT, Budgetary Reviews, & Strategic Recruitment; increasing revenue and effectively targeting new demographics.
Budgeted many fiscal operations & departmental needs for 3-5 year portfolio plans.
Increased student/customer satisfaction by resolving operational and order fulfillment issues.
Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Managed transportation or products and materials to customer locations and libraries across state.
Led many employees and order fulfillment teams in delivery of school Support project, resulting in better student learning outcomes .
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Reviewed departmental financial reports each day and investigated variances with accounting staff to keep records accurate.
01/2014 to 01/2017
CURRICULUM COORDINATORArizona State University – Tempe, AZ,
Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
Continuously delivered top-quality training documentation, manuals, and tools addressing needs of specific specialists groups such as Home School Teachers, Curriculum Counselors, and High School Directors.
Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
Provided subject matter expertise on all courses, materials and lesson plans. (Edgenuity, Odysseyware, K-12, McGraw Hill, StudySync, etc)
Reached out to vendors to evaluate available curriculums and associated materials.
Collaborated with administrators to determine course objectives.
Negotiated contracts and delivery plans with vendors.
09/2011 to 01/2014
Customer Service Manager IIRiverview Bancorp Inc – White Salmon, WA,
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Consistently managed 14-person staff, effectively resolving issues, which resulted in top ranking out of 22 teams.
Education
Expected in 12/2021 to to
MBA: Business Administration Capella University - Minneapolis, MN GPA:
Expected in 05/2017 to to
Bachelor of Science: Psychology Brandman University - Irvine, CA GPA:
Expected in 01/2014 to to
Associate of Arts: Social Sciences Antelope Valley College - Lancaster, CA GPA:
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