Hr Director resume example

HR Partner for 11 state SE Region for a member company of the third largest P&C U.S. insurance carrier. Served as strategic HR partner to executives and approximately 800 supporting a Service Center and P&C Personal Lines.

•Conducted all employee survey in Contact Center regarding management awareness, employee feedback, HR interaction, Training and Development, Career development/career pathing.

•Instrumental in maintaining a 98% retention rate for Indianapolis Contact Center with over 62% of 2001 new-hires were people of color as HR Manager in Indianapolis Contact Center.

•Implemented managerial training of employee benefits information – FMLA, STD, LOA, ADA, documentation, coaching & counseling, and other management training in “Brown Bag” sessions.

•Co-facilitated diversity training and management training programs such as Civil Treatment for Managers, Civil Treatment for Employees and Gender Speak.

•Assisted business partners in Personal Lines Claims and Services – Gold Unit with department succession planning.

Human Resources Recruiter – Duluth, GA 2002 - 2005

Human Resources Manager – Indianapolis, IN 2000 - 2002

Promoted to HR Representative/Recruiter in 1999 for newly created call center in largest wireless U.S. telecommunications carrier. Completed all facets of recruiting process recruiting class sizes of 160 new hires every 6 weeks.

•Performed recruiting activities for virtual call center of 600+ exempt and non-exempt employees in a non-union environment.

•Facilitated all new hire orientation for recruited class size between 50 – 150 employees; Coordinated all open houses, college job fair schedules and other recruitment functions to include proper management support.

•Facilitated Civil Treatment for Employees and Civil Treatment for Managers training.

•Assisted management and employees with benefits related questions or HR matters.

•Provided support for managers regarding coaching and counseling to employees.

•Facilitated information Union Awareness training sessions to managers.

•Conducted internal employee investigations as needed to resolve employee relations or legal issues of EEOC.

•Introduced use of non-traditional recruiting methods such as business card recruitment; Promotion of employee referral program.

•Partnered with neighboring business affected by corporate closures or downsizing by conducting on-site interviews.

Senior Technical Support Specialist 1997 - 1999

Customer Service Specialist/Training Assistant 1995 - 1997