Hr Director resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Strategic HR Executive

Accomplished strategic HR Executive with a track record of driving business results. Skilled HR business partner and pivotal contributor to Executive Leadership Team, providing HR leadership during transformational organizational redesigns. Innovative problem solver and leader skilled in attracting and developing employees. Experienced in managing a variety of human resources with diverse backgrounds for Fortune 100 corporations across multiple states.

Demonstrated Competencies
  • Strategic Leadership
  • Performance Management
  • Recruitment & Selection
  • Employee Relations
  • Organizational Development
  • Training and Development
  • Succession Planning
  • Employee Engagement
Professional Experience
HR Director, 04/2007 to 02/2013
Amerihome Mortgage CompanyColumbia, MO,

Strategic HR partner to Claim Operation for Southern Region of a Fortune 100 insurance company. Strategic advisor to senior executives, coach to managers, and advocate for approximately 400 Claim employees in GA & AL.

•Reduced claim attrition rate from 25% to 16% through redesign of hiring profile and by increasing the interview effectiveness of management team.

•Increased office performance rating from Level D operation to Level A through increasing talent bench strength and talent development.

•Field HR Advisor for Claim wide Operations Department re-design in Spring 2011.

•HR Advisor to work group for development of Operations Training and Development plans.

•Implemented local managerial training program and emerging leadership program for front line staff to increase local succession plan.

•Implemented managerial training of employee benefits information – FMLA, STD, LOA, ADA, documentation, coaching & counseling, and other management training in “Brown Bag” sessions.

•Served as HR Advisor to local Diversity Committee for monthly Diversity Speaks Series events.

•Analyzed employee compensation to ensure appropriate compensation strategies, processes and decisions for business supported and to ensure internal/external equity and market competitiveness are recommended/implemented.

HR Manager, 08/2000 to 03/2007
KohlerSheboygan, WI,

HR Partner for 11 state SE Region for a member company of the third largest P&C U.S. insurance carrier. Served as strategic HR partner to executives and approximately 800 supporting a Service Center and P&C Personal Lines.

•Conducted all employee survey in Contact Center regarding management awareness, employee feedback, HR interaction, Training and Development, Career development/career pathing.

•Instrumental in maintaining a 98% retention rate for Indianapolis Contact Center with over 62% of 2001 new-hires were people of color as HR Manager in Indianapolis Contact Center.

•Implemented managerial training of employee benefits information – FMLA, STD, LOA, ADA, documentation, coaching & counseling, and other management training in “Brown Bag” sessions.

•Co-facilitated diversity training and management training programs such as Civil Treatment for Managers, Civil Treatment for Employees and Gender Speak.

•Assisted business partners in Personal Lines Claims and Services – Gold Unit with department succession planning.

Human Resources Recruiter – Duluth, GA 2002 - 2005

Human Resources Manager – Indianapolis, IN 2000 - 2002

HR Representative/Recruiter, 09/1995 to 08/2000
Verizon WirelessCity, STATE,

Promoted to HR Representative/Recruiter in 1999 for newly created call center in largest wireless U.S. telecommunications carrier. Completed all facets of recruiting process recruiting class sizes of 160 new hires every 6 weeks.

•Performed recruiting activities for virtual call center of 600+ exempt and non-exempt employees in a non-union environment.

•Facilitated all new hire orientation for recruited class size between 50 – 150 employees; Coordinated all open houses, college job fair schedules and other recruitment functions to include proper management support.

•Facilitated Civil Treatment for Employees and Civil Treatment for Managers training.

•Assisted management and employees with benefits related questions or HR matters.

•Provided support for managers regarding coaching and counseling to employees.

•Facilitated information Union Awareness training sessions to managers.

•Conducted internal employee investigations as needed to resolve employee relations or legal issues of EEOC.

•Introduced use of non-traditional recruiting methods such as business card recruitment; Promotion of employee referral program.

•Partnered with neighboring business affected by corporate closures or downsizing by conducting on-site interviews.

Senior Technical Support Specialist 1997 - 1999

Customer Service Specialist/Training Assistant 1995 - 1997

Education & Certifications
Master of Arts: Human Resource Development & Management, Expected in
Webster University - Greenville, SC
Bachelor of Arts: Political Science, Expected in
Clemson University - Clemson, SC

Prior Retail Management Experience

PeopleSoft HR System

Ceridian HR System

Microsoft Suite (Excel, Word, PowerPoint)

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Resume Overview

School Attended

  • Webster University
  • Clemson University

Job Titles Held:

  • HR Director
  • HR Manager
  • HR Representative/Recruiter


  • Master of Arts
  • Bachelor of Arts

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