hr benefits specialist resume example with 20+ years of experience

Jessica Claire
, San Francisco, CA 94105 ,
Professional Summary
Results-focused and detail-oriented Corporate Human Resource Professional with 8+ years in benefits coordination. Advocates positive relationships between employees, employers, and insurance companies. Proactive leader with strengths in communication, negotiating, team management and complex problem resolution and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Core Qualifications
  • Highly skilled in Workday, WFM, GSP, KRONOS, HRIS Applications
  • DbConnect and Oracle
  • HR services and Solid HR Acumen
  • Microsoft Office Suite
  • PeopleSoft HRMS and HR Policies
  • Talent acquisition
  • Contract negotiation
  • Client relationship management
  • Networking and business development
  • Critical thinking and complex problem solving
  • Data Integrity
  • Employee Engagement
  • Case Management
  • Organization and Time Management
12/2018 to Current HR Benefits Specialist Building Controls And Services | Overland Park, KS,
  • Explain benefits to plan participants in easy-to-understand terms in order to educate each on available options based upon job duty, position and technical group
  • Communicate effectively via email, phone and mail with plan participants to resolve issues pertaining to pension benefits
  • Propose and implement strategies to address various internal operating procedure concerns
  • Perform complex & non-complex research and data analysis, and provide resolution to inquiries from participants, client and/or third parties for effective execution of programs
  • Maintains knowledge of legal and regulatory changes, trends, business process and other developments which affect retirement benefits, Plan requirements, and SPDs
  • Utilize databases, data collection systems, data analytics, functional user account management systems and other strategies that optimize pension processing efficiency
  • Build and maintain trust-based, collaborative relationships and influence others
  • Reduce process lags 97% by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale, and welfare documentation
  • Assesses and analyzes internal policies and procedures to identify areas to which improvements can be made
  • Strengthened traceability by developing organization systems for records, reports, and agendas
  • Review retirement documentation to finalize participants' retirement benefits in account management system
  • Collected and compiled HR data and statistics and made process improvement recommendations.
12/2015 to 10/2017 Account Specialist Alteva | Chandler, AZ,
  • Remote), American Express
  • Established accounts for over 90+ new customers monthly and updated existing accounts with current demographic and order information
  • Upheld compliance, quality, and service standards
  • Tracked customer desires and dislikes to help management understand needs and update offerings
  • Reviewed financial status and evaluated discrepancies by assessing account information and activities
  • Capitalized on upsell opportunities by offering additional product and service options to customers
  • Coordinated with sales and marketing managers to plan, build, carry out and measure campaigns
  • Adhered to standards of quality and service as well as all compliance requirements.
11/2001 to 08/2015 Account Supervisor Cr England, Inc. | Berkeley, MO,
  • Gathered and modeled sales data to uncover trends and adjust strategies to capitalize on latest information
  • Developed process efficiencies to improve quality, moving team's performance from 90% to 96.25%
  • Managed multiple accounts and projects fostering positive client interaction to communicate project plans and up to date status
  • Prepares and presents, proposals and recommendations to executives, board of directors, and other key stakeholders
  • Monitored projects, disseminated information and answered concerns in order to cultivate and strengthen client relationships
  • Recruited, hired and trained new employees, including monitoring and review of individual performance
  • Reduced amount of employee overtime by 53% by effectively delegating tasks
  • Automated document flow by maintaining coaching and developing sessions, time-off requests, and payroll data into database
  • Assist in knowledge sharing and coordination of various initiatives, projects, and programs led by various departments
  • Managed 15 - 28 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity
  • Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
Expected in 03/2024 to to Master of Science | Human Resources Management Strayer University, Washington, DC GPA:
Expected in 09/2022 to to BBA | Business and Project Management Strayer University, Washington, DC GPA:

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Resume Overview

School Attended

  • Strayer University
  • Strayer University

Job Titles Held:

  • HR Benefits Specialist
  • Account Specialist
  • Account Supervisor


  • Master of Science
  • BBA

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