Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Qualified Payroll/Benefits administrator and Human Resources Assistant Manager with keen business acumen and understanding of organizational needs. Collaborative, cross-functional leader with more than 15 years of experience with multi-cultural, diverse backgrounds and languages. Demonstrated hands-on management style in development and implementation of strategic plans to ensure company growth.

  • Payroll, Benefits and Labor law compliance
  • ADP, Paychex and POSI
  • Utilize different platforms based on requirement
  • Strong Leadership Abilities and Employee Management
  • Strength in research
  • Resolving problems with astute observations and finding out cause
  • Examining information and produce reports
  • Proficient in Excel, Words, Outlook, PowerPoint
  • Fluent in English and Japanese (Read, Write and Speak)
01/2018 to Current
Payroll&Benefits Administer, HR Assistant Manager Cosentino's Food Stores Liberty, MO,
  • Prepare and lead new employee orientation to familiarize with company policies, procedures, culture and setup in payroll system.
  • Increase employee satisfaction by significantly by accurately handling payroll help desk and answering questions regarding payroll time entry, Benefits and HR information.
  • Organize and manage payroll information by entering data, deleting errors, calculating, running reports and collecting information utilizing payroll and time attendance system.
  • Coordinate complex payroll allocation, bonus and PTO liability accrual on excel spreadsheets and entering data on NAV, accounting system.
  • Improve accuracy of payroll journal entries by reviewing, developing and implementing payroll reconciliation tool and correct errors of inconsistencies in financial entries, documents and reports.
  • Create compensation and benefits structures to align with market conditions and budget demands, negotiating agreements with insurance brokers and carriers as necessary.
  • Administer employee benefits and lead open enrollment process, informing and coaching employees.
  • Manage full-cycle human resource and payroll operational activities to maximize HR employee performance for 200 full time employees and temporary staff.
  • Proactively identify and solve complex HR problems consulting with employees that impact operations management and business direction.
06/2016 to 01/2018
HR Assistant Manager Arlington County, Va Arlington, VA,
  • Provided HR consultation services to leadership and department heads, such as payroll administration, 401K, benefits, company policies, OSHA and workers compensation.
  • Stayed current on multi-state tax laws, accurately processed data, validation and transmission for bi-weekly payrolls with a company size of 100 located in CA, TX, WA, OR, NY and GA.
  • Supervised and guided personnel to proper processing of garnishments, including child support and wage assignments and overall payroll and time and attendance systems.
  • Led payroll system transition from POSI to Paychex, including negotiating and setting up appropriate coding.
  • Investigated workplace issues with professionalism and detailed incidents in reports to senior executives.
  • Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs and update or align new company objectives.
09/2012 to 05/2016
HR/General Affairs Chief NTA America, Inc City, STATE,
  • Managed ADP payroll and time and attendance systems.
  • Processed bi-weekly payroll including hourly, salary and gross-up for 50 employees located in CA, NV, NY, and NJ, including edits/updates of all table interface and evaluated existing payroll systems and made development.
  • Administered fiscal year payroll account clearing and collaborated with financial auditor for payroll account.
  • Oversaw administration of employee benefits and compensation completeness providing insurance and 401K enrollment with insurance brokers.
  • Maintained ACA and COBRA compliance.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits and educated selections.
  • Orchestrated HR functions such as recruitments, onboarding process, benefits controls, policies, investigations and up to termination.
  • Advocated on behalf of personnel by gathering feedback and urging managers to actively identify and pursue conflict resolutions.
11/2010 to 09/2012
Assistant Office Manager EIWA America, Inc City, STATE,
  • Controlled office operation, processed timesheets for ADP and financial information utilizing QUickBooks.
  • Launched company's first file plan mirroring hard and software system and increased work efficiency over 60%.
05/2005 to 06/2009
Administrative Specialist KADENA US Air Base City, STATE,
  • Administered payroll process ensuring compliance with four multi-national different hiring categories and funding sources.
  • Performed as appointed Records Custodian ensuring personnel, financial, property, safety, and training records were properly maintained in system complying within Privacy Act, and all pertinent US laws and DID regulations.
Education and Training
Expected in
: Human Resource Function Certificate
OC Community College District - ,
Expected in
: Accounting Fundamental Certificate
OC Community College District - ,
Expected in
Associate of Arts: English Literature
Okinawa Christian College - ,

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School Attended

  • OC Community College District
  • OC Community College District
  • Okinawa Christian College

Job Titles Held:

  • Payroll&Benefits Administer, HR Assistant Manager
  • HR Assistant Manager
  • HR/General Affairs Chief
  • Assistant Office Manager
  • Administrative Specialist


  • Some College (No Degree)
  • Associate of Arts

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