LiveCareer-Resume

hr assistant resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Self-motivated professional Human Resources Assistant with 5 years of resourceful and focused administrative experience. Proficient in supporting HR personnel and posting employment vacancies. Skilled in maintaining employee records, processing payroll and resolving staff issues. Highly efficient Sales Representative offering 7 years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting and employee records management. . Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Personnel recruitment
  • Cost reductions
  • Personnel engagement
  • Benefits administrator
  • Policies implementation
  • Affirmative action
  • HRIS applications proficient
  • Employee relations
  • Staff training and development
  • Recruiting
  • Confidential document control
  • Performance management
  • HR services
  • Customer relations
  • Benefits administration
  • Time and labor control
  • Microsoft Office Suite
  • HR information systems
  • Negotiation
  • Workplace diversity cultivation
  • Presentation preparation
  • Data evaluation
Experience
HR Assistant, 06/2016 - Current
Bevmo Holdings Llc Goleta, CA,
  • Handled sensitive and confidential employee information with complete discretion.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Processed onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Prepared and posted job openings to appropriate job sites and newspapers.
  • Drove employee feedback to deliver information to management for corrective action.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Managed strategy for performance evaluation, corrective action and disciplinary measures.
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
  • Supported clients with HR practice development and program creation and handled performance evaluations, job descriptions and salary ranges.
  • Trained staff on software functionality for employee referral program, sensitive position tracking and tuition assistance program.
  • Supervised staff and client training to maintain comprehensive organizational knowledge of federal, state and local regulations.
Receptionist, 07/2016 - 01/2021
The Millennium Group El Segundo, CA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
  • Drafted professional business communication and answered phone calls and emails.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Pulled and organized requested documentation.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Documented and routed business correspondence to manage office paperwork.
Call Center Sales Representative, 07/2012 - 06/2016
Dialamerica Orlando, FL,
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Accepted inbound calls and reached out to connect with customers in need of service and support.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Answered phones and took orders with enthusiasm and delivered information regarding items to customers.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Completed paperwork within established guidelines to document consumer requests.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Attended educational seminars and conferences to develop expertise and improve performance.
  • Tracked programs and provided services to improve consumer retention.
  • Maintained accurate records of incoming calls in internal database.
  • Provided timely, courteous and knowledgeable responses to information requests.
Education and Training
High School Diploma: , Expected in 05/2012
-
Clinton High School - Clinton, TN,
GPA:
Status -

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Resume Overview

School Attended

  • Clinton High School

Job Titles Held:

  • HR Assistant
  • Receptionist
  • Call Center Sales Representative

Degrees

  • High School Diploma

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