HR Assistant, 01/2020 to 07/2020 Logan Mingo Area Mental Health Inc. – Logan , WV
Maintained excellent attendance record, consistently arriving to work on time.
Reduced workers' compensation claims by instituting corporate safety training program.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Recruited and screened qualified potential employees.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Insurance Sales Agent, 09/1982 to 01/2000 Allstate Insurance Company – Logan , WV
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Handled approximately Number outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
Established payment methods for Number clients to facilitate customer payments and issue receipts.
Quoted and calculated premium rates for policies, using rate book, Software and calculator.
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Responded to customer calls within Number hours to swiftly resolve issues and answer questions.
Built relationships with clients through active listening and Skill talents to provide excellent service.
Compliance Assistant, 04/2018 to 05/2019 Logan Mingo Mental Health Inc. – Logan , WV
Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
Managed quality programs to reduce overdue compliance activities.
Performed scheduled and unannounced investigations of workplaces to check Type and Type conformance.
Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
Developed team communications and information for Type meetings.
Increased customer satisfaction by resolving Product or Service issues.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Dental Assistant, 09/1978 to 07/1981 Harts Health Care – Harts, WV
Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, Action and Action.
Prepared patient X-rays and images by Action for review by dentist.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, Action and Action.
Cleaned and sterilized instruments between patients to protect from infection risks.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Typed patient data into computer system using Software while following privacy laws and maintaining high level of accuracy.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, Type, casts and impressions.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Used Software to document and maintain patient information and health background.
Managed office schedules and calendars to coordinate administrative planning and execution.
Assisted dentist in management of medical or dental emergencies by Action.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Booked appointments for patients using Software.
Documented patients' dental health information, medical history and vital signs.
Education
Diploma : Secretarial Studies And Office Administration, 05/1977 Chapmanville High School - Chapmanville WV
Certificate in Dental Assisting , 05/1978 Southern West Virginia Community And Technical College - Mount Gay, WV
