Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.

  • Creative problem solver
  • Quick learner
  • MS Windows proficient
  • Strong client relations
  • Meeting preparation
  • Human resources records
  • New employee onboarding
  • HRIS database management
  • Exit Interviews
  • Wages and salary
  • Training development
  • Benefits and compensation
  • Benefits administration
  • File and records management
  • Pre-Employment Screening
  • Talent management
  • Training and mentoring
  • Candidate Sourcing
  • Team Building
  • Recruitment
Work History
06/2013 to Current HR Assistant Avmax Montana Inc | Jacksonville, FL,
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
  • Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Coordinated and set up meeting materials, presentations and audiovisual systems.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Performed timely project management within budget constraints for issues regarding executive leadership.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Implemented quality control initiatives to reduce downtime and increase revenue.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
  • Supported coordination of benefits open enrollment activities and process.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Oversaw and managed hiring process and assisted human resources.
02/2018 to Current Patient Care Advocate Giant Eagle | Streetsboro, OH,
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Facilitated communication between all hospital departments.
  • Completed documentation of care, hospital actions and patient activities.
  • Performed as subject matter expert for case management processes.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Supervised daily activities and provided assistance to staff.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Provided subject matter expertise in case management and related procedures.
  • Liaised between hospital departments to facilitate effective communication.
08/2005 to 04/2011 Front Office Assistant U.S. Physical Therapy | Middle River, MD,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Maintained optimal office security by monitoring visitors and following precise procedures.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Responded to inquiries from callers seeking information.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Expected in 10/2020 Associate Of Business Administration | Business Administration And Management Strayer University, Washington, DC GPA:
Expected in 05/2004 Diploma | Frederick Douglass High School , Atlanta, GA, GPA:

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School Attended

  • Strayer University
  • Frederick Douglass High School

Job Titles Held:

  • HR Assistant
  • Patient Care Advocate
  • Front Office Assistant


  • Associate Of Business Administration
  • Diploma

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