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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Highly organized and detail-oriented with more than 2 years experience supplying thorough, organized administrative support to 10 senior executives. One who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Technically-adept with advanced knowledge of MS Office and experience creating Excel databases and PowerPoint presentations for top executives. Continues to go above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail.
Skills
  • Articulate and well-spoken
  • Database management
  • Excellent communication skills
  • Professional phone etiquette
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Pleasant demeanor
  • Appointment setting
  • Team building
  • Compensation and benefits
  • Payroll
  • Invoice processing
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Conference planning
  • Administrative support specialist
  • Critical thinker
  • Project planning
  • Spreadsheet management
  • Report analysis
  • Filing and data archiving
Work History
10/2014 to Current
HR Administrative Assistant Atlantis Casino Resort Spa Black Hawk, CO,
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Assist with New Hire Orientation and benefits.
  • Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
  • Process payroll information.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Helped distribute employee notices and mail around the office.
  • Organized all new hire, security and temporary paperwork.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Compiled company information and related material and distributed it to candidates.
  • Assisted senior recruiting staff with career fairs and recruiting events.

2013 to 10/2014
Customer Service Representative Luk Inc Valley City, OH,
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

01/2011 to 2013
Mail Clerk Beaumont Hospitals Southgate, MI,
  • Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
  • Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
  • Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
  • Operate computer-controlled keyboards or voice recognition equipment in order to direct items according to established routing schemes.
  • Release packages or letters to customers upon presentation of written notices or other identification.

Education
Expected in May 2004
High School Diploma:
NORTH CLAYTON - COLLEGE PARK, GA
GPA:

Expected in Current
Bachelor of Science:
GEORGIA STATE UNIVERISTY - ATLANTA, GA
GPA:
Additional Information
  • ADDITIONAL SKILLS *Professional with proven ability to work in a fast paced environment. Motivated, enthusiastic, and goals driven committed to performance of excellence. Highly effective team player, communicator and problem solver who works well under pressure and thrives on challenges. Learns quickly and adapts easily to change. Possesses a strong work ethic with the self-discipline, focus, and desire to succeed.

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Resume Overview

School Attended

  • NORTH CLAYTON
  • GEORGIA STATE UNIVERISTY

Job Titles Held:

  • HR Administrative Assistant
  • Customer Service Representative
  • Mail Clerk

Degrees

  • High School Diploma
  • Bachelor of Science

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