housing technician resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Education and Training
Expected in 05/2023 to to Bachelor of Arts | Sacramento State CSUS, Sacramento, CA, GPA:
Expected in 2006 to to Associate of Arts | Liberal Arts Sierra College, Rocklin, CA GPA:

Personable, dependable and detail-oriented Housing Technician with experience in account management/eligibility, customer service and case work looking for a career with the State of California

Statement of Qualifications
  • Advanced clerical and administrative skills
  • Advanced Microsoft Office skills
  • Excellent Customer service and communication skills
  • Experience handling Confidential records and background/credit checks
  • Works with various socio-economic backgrounds
  • Interview methods
  • Accounting methods
  • Able to work independently and with a team
  • Livescan fingerprinting certified
  • Invoicing/billing
  • Report and procedure writing
  • Prioritizer
  • Handles stress/ various deadlines with accuracy
  • Account reconciliation
  • Multitasker
  • Case load experience
  • Proficiency in offering resources to community as needed
  • Creating surveys and analyzing data
10/2020 to Current Housing Technician City Of Racine | Racine, WI,

•Job promotion

•Managing Section 8 Waitlist for Roseville/Rocklin

• Efficiently reviews applications for completeness and income eligibility

• Runs tapes to verify income eligibility and to show calculations of gross income versus excluded income

•Pays close attention to detail

•Balances demanding various work priorities with profound accuracy in every area

•Balances various work deadlines and staying organized

•Running reports and exporting data

•Interpreting background check results for department

•Experience working with individuals with various economic/cultural backgrounds, language barriers and social workers/ homeless shelters

• Invites eligible participants to my public briefing at Roseville Chamber to explain rules and procedures

•Conducts routine property inspections according to standards set by HUD.

•Updating reports, and creating procedures as needed for auditing

08/2019 to 10/2020 Passport/Livescan Agent Hubbell Inc. | Aurora, IL,

•Performed a variety of administrative duties involving the processing of passport and livescan applications

•Verified citizenship documentation/ passport eligibility and reviewed applications for completeness

•Collected application fees, produced passport photos meeting requirements of the U.S. Department of State

•Responded to inquiries from the public regarding city clerk and passport questions.

•Processed LiveScan applications, collected applicable fees and rolled fingerprints for further processing by the Department of Justice.

09/2009 to 05/2013 Customer Service Representative Hubbell Inc. | Corona, CA,

•Personal Banker and back up teller as needed

•High dollar transaction approval limits

• Performed teller till audits to find outages

• Financial counselor, conducted financial interviews to uncover clients needs and goals to eliminate debt, grow savings and achieve financial wellness

• Expert at explaining bank products and opening personal/ business accounts and credit lines •Referred clients with additional needs to finance partners

• Excelled in competitive sales goals, deadlines and branch quotas.

•Tracked each interaction for auditing, reporting and training purposes.

•Handled escalated customers to determine best methods to resolve service and billing issues.

10/2008 to 01/2009 English Teacher Abroad Washington Federal | Woodinville, WA,

•Obtained TEFL license to teach English in a foreign country

•Traveled to Russia to teach English to and improve Russian speaking and culture knowledge

05/2006 to 09/2008 Customer Service Representative Wells Fargo Bank | City, STATE,

•Job promotion from lTeller position in 2004-2006

•Conducted financial assessments to upsell products

•Skilled in opening personal and business accounts, submitting auto loans and home equity applications and upselling additional banking/ credit products

•Conducted both cold/warm customer calls to set financial well-being appointments

•Visited local businesses to gain leads for business accounts.

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Resume Overview

School Attended

  • Sacramento State CSUS
  • Sierra College

Job Titles Held:

  • Housing Technician
  • Passport/Livescan Agent
  • Customer Service Representative
  • English Teacher Abroad
  • Customer Service Representative


  • Bachelor of Arts
  • Associate of Arts

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