Housing Technician Resume Example City Of Racine

HOUSING TECHNICIAN

Summary

Offering a combined eleven years of experience in Administrative and Customer service. With five years in recreation and with more than five years of experience working with Section 8 Housing. Strong dedication and drive as hard working individual & team member with Bilingual communication skills. Adept at multitasking and connecting with clients on a personal level for top-of-the-line care.

Skills

Knowledgeable in yardi and Microsoft word
Applicant support and service
Program understanding and advisement
Recordkeeping and data input
Telephone etiquette
Application assessment
Project Organization

Process Improvement
Administrative support
Customer Service
Planning and Coordination
Organization
Communications

Experience

Housing Technician
Racine , WICity Of Racine/May 2015 to Current

Processed zoning and project permits, verifying information against established standards to make accurate approval or denial judgments.
Efficiently supported team planning efforts to help achieve project milestones and facilitate smooth housing results.
Maintained updated client information through appointments
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled all delegated tasks, including caseload management and scheduling appointments.

Receptionist
Los Angeles , CAMattel Inc./Feb 2013 to Apr 2015

Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Greeted customers, answered general questions and directed to appropriate locations.
Managed [Number]-line system to handle more than [Number] incoming calls per day.
Prepared travel plans, including itinerary, transportation and overnight accommodations for [Job titles] and client guests.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Maintained daily calendars, set appointments with clients and planned daily office events.
Answered calls to help over [Number] customers each [Timeframe].
Developed reports and documents with [Software] by taking dictation and transcribing meeting notes.
Implemented new data management system, expediting data retrieval [Number]%.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Monitored daily and weekly schedules and monthly calendar obligations for [Number][Job titles].
Entered data in [Type] software to keep records of [Type] information.
Oversaw office inventory by restocking supplies and submitting purchase orders for new [Type] and [Type] products.
Scheduled [Type] appointments for [Job title] staff.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Prepared packages for [Type] deliveries and coordinated timely shipments.
Strategically organized travel arrangements for [Number][Job title]s, reducing travel expenses [Number]%.
Responded to customer concerns and issues by [Action].
Created professional memoranda, letters and [Type] copy for [Job Title]s, meeting expected deadlines for distribution.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number][Job Title]s.
Drafted professional business communication including [Type] and [Type].
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Assisted [Number] visitors per [Timeframe] by directing to appropriate personnel and answering average of [Number] calls and emails daily.
Scheduled appointments based on [Job title] availability and established load parameters.
Processed payments for [Product or Service] and updated accounts to reflect balance changes.
Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].
Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Kept reception area clean and organized to offer positive first impression to every visitor.
Took accurate messages for staff and management to facilitate open and speedy communication.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Sorted incoming mail and directed to correct personnel each day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Prepared, compiled and filed documents as well as reports presented to various parties.
Kept reception area clean and organized to offer positive first impression to every visitor.
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered telephones and directed calls to appropriate staff members.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Coordinated and communicated with [Number] clients daily to gather pertinent information.

Recreational Aide
Port Lavaca , TXBcfs/Aug 2007 to Nov 2012

Adjusted activity plans to better engage users of differing ability or interest levels.
Maintained facilities, grounds and equipment to ensure community safety and attract attention.
Explained principles, techniques and safety requirements of different activities to participants to prevent injury.
Helped participants enjoy activities while ensuring adherence to protocol.
Advertised for upcoming events to promote engagement and involvement.
Planned, organized, facilitated and promoted diverse recreational programs.
Attained facility targets, including revenue goals and member retention rates.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Set up decorations, equipment and food service stands for various entertainment activities.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.

Education and Training

Associate of ArtsOxnard CollegeCity, State

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Housing Technician Resume Example

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