LiveCareer-Resume

housing technician resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Offering a combined eleven years of experience in Administrative and Customer service. With five years in recreation and with more than five years of experience working with Section 8 Housing. Strong dedication and drive as hard working individual & team member with Bilingual communication skills. Adept at multitasking and connecting with clients on a personal level for top-of-the-line care.

Skills
  • Knowledgeable in yardi and Microsoft word
  • Applicant support and service
  • Program understanding and advisement
  • Recordkeeping and data input
  • Telephone etiquette
  • Application assessment
  • Project Organization
  • Process Improvement
  • Administrative support
  • Customer Service
  • Planning and Coordination
  • Organization
  • Communications
Experience
05/2015 to Current
Housing Technician City Of Racine Racine, WI,
  • Processed zoning and project permits, verifying information against established standards to make accurate approval or denial judgments.
  • Efficiently supported team planning efforts to help achieve project milestones and facilitate smooth housing results.
  • Maintained updated client information through appointments
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled all delegated tasks, including caseload management and scheduling appointments.
02/2013 to 04/2015
Receptionist Mattel Inc. Los Angeles, CA,
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Managed [Number]-line system to handle more than [Number] incoming calls per day.
  • Prepared travel plans, including itinerary, transportation and overnight accommodations for [Job titles] and client guests.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Answered calls to help over [Number] customers each [Timeframe].
  • Developed reports and documents with [Software] by taking dictation and transcribing meeting notes.
  • Implemented new data management system, expediting data retrieval [Number]%.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Monitored daily and weekly schedules and monthly calendar obligations for [Number] [Job titles].
  • Entered data in [Type] software to keep records of [Type] information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders for new [Type] and [Type] products.
  • Scheduled [Type] appointments for [Job title] staff.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Prepared packages for [Type] deliveries and coordinated timely shipments.
  • Strategically organized travel arrangements for [Number] [Job title]s, reducing travel expenses [Number]%.
  • Responded to customer concerns and issues by [Action].
  • Created professional memoranda, letters and [Type] copy for [Job Title]s, meeting expected deadlines for distribution.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number] [Job Title]s.
  • Drafted professional business communication including [Type] and [Type].
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Assisted [Number] visitors per [Timeframe] by directing to appropriate personnel and answering average of [Number] calls and emails daily.
  • Scheduled appointments based on [Job title] availability and established load parameters.
  • Processed payments for [Product or Service] and updated accounts to reflect balance changes.
  • Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered telephones and directed calls to appropriate staff members.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Coordinated and communicated with [Number] clients daily to gather pertinent information.
08/2007 to 11/2012
Recreational Aide Bcfs Port Lavaca, TX,
  • Adjusted activity plans to better engage users of differing ability or interest levels.
  • Maintained facilities, grounds and equipment to ensure community safety and attract attention.
  • Explained principles, techniques and safety requirements of different activities to participants to prevent injury.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Advertised for upcoming events to promote engagement and involvement.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Attained facility targets, including revenue goals and member retention rates.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Set up decorations, equipment and food service stands for various entertainment activities.
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Education and Training
Expected in to to
Associate of Arts:
Oxnard College - Oxnard, CA
GPA:

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Resume Overview

School Attended

  • Oxnard College

Job Titles Held:

  • Housing Technician
  • Receptionist
  • Recreational Aide

Degrees

  • Associate of Arts

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