housing specialist ii resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Supportive Housing Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Offering sixteen years of hands-on experience locating housing opportunities to meet client needs in San Luis Obispo, CA and Las Vegas, NV. Collaborative and diligent individual proficient in Yardi, Rent Cafe and Microsoft Office.

  • Used Microsoft Excel to develop caseload tracking spreadsheets.
  • Used Bilingual abilities to provide forms, email, voicemail and translation services to Spanish speaking customers in order to facilitate access to housing programs
  • Used Bilingual abilities to provide Spanish to English translation services for Housing Authority personnel, facilitating exemplary customer service to Spanish speaking residents, participants and landlords.
  • Case Management
  • Affordable housing
  • Read, write and speak English and Spanish proficiently and fluently
  • Tenant rights
  • Proficiency in Yardi, Rent Cafe, HUD PIC software system, Microsoft Office, and Adobe plus many other software systems.
Work History
01/2016 to 02/2020
Housing Specialist II City Of Tucson Tucson, AZ,
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Communicated with people from various cultures and backgrounds on application process.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
06/2004 to 09/2011
Occupancy Specialist Lakeview Village Lenexa, KS,
  • Established and maintained systems to report and track PHAS indicators.
  • Managed Housing Choice Voucher program documents for permanent records and regulatory requirements.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Established strong, professional relationships with landlords, residents and housing authority employees in different departments by promoting team collaboration and delivering exemplary service.
04/2000 to 06/2004
Correctional Officer Cook County Sheriff Chicago, IL,
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Observed behavior of residents individually and in groups.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
06/1991 to 02/2000
Non-Commissioned Officer in Charge, Mental Health United States Air Force City, STATE,
  • Attended therapeutic educational group meetings and supported patients with guidance from RN, Psychologist, Psychiatrist and other certified and licensed mental health professionals.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Treated clients and families with respect and dignity.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Expected in 06/2012
Bachelor of Science: Business/Accounting
University of Phoenix - Tempe, AZ,
Expected in 04/1999
Associate of Applied Science: Mental Health Services/Social Services
Community College of The Air Force - Nellis Air Force Base, NV,

Housing Specialist Certification through Nan McKay

Additional Information

I am a disabled United States Air Force Veteran. I have had the privilege to work with homeless veterans in the San Luis Obispo County Area. While employed at the Housing Authority San Luis Obispo, I worked closely with CAPSLO SSVF workers assisting veterans to obtain and maintain eligibility for housing. Because HASLO works in conjunction with all community partners in this area, I am proud to have worked with CAPSLO, VA, PSHH, THMA and other such entities, to help, not only veterans and their families, but a large array of all families who are eligible and in need of housing programs in our community. I believe it is an important team effort for all agencies to work together to respond and tackle our current housing crisis.

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Resume Overview

School Attended

  • University of Phoenix
  • Community College of The Air Force

Job Titles Held:

  • Housing Specialist II
  • Occupancy Specialist
  • Correctional Officer
  • Non-Commissioned Officer in Charge, Mental Health


  • Bachelor of Science
  • Associate of Applied Science

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