(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Retired 2 years ago from the Human Service field in which I was employed for 20 years. Before that time I had experience as a Retail sales person and Customer Service Clerk for over 10 years. I would like a part-time position in Customer Service or soft-lines sales clerk where I can use my exceptional "people skills". I am very personable and patient, usually able to diffuse difficult situations with a calm and attentive manner. I am professional under pressure, have superior telephone etiquette, and highly motivated.

Multi tasking skills 

Polite phone skills

"People" person

Friendly, Dependable, and Trustworthy

Quick Learner

Computer skills

Hard worker

Excellent math skills

Detail oriented


Bob Jones University Greenville, South Carolina Expected in Bachelor of Arts : Secondary Education/English and History - GPA :
  • Member of the Elizabeth Barrett Browning Literary Society(Sorority)
Work History
Vitas Healthcare - Housing Specialist/Case Manager Section 8
Atlanta, GA, 10/2000 - 09/2014

Housing and Occupancy Specialist for Section 8 clients and Homeless Veterans. Responsible for the Administration of the new Case Management Services for area Veterans seeking Housing Assistance. Briefed clients on the policies and procedures coming on to the Section 8 program. Provided case management services for 302 clients in Section 8 and approximately 70 Homeless Veterans. Processed eligibility documents. Completed monthly rent evaluations. Handled problems with clients and Landlords. Politely answered phones approximately 50-60 times daily, returned phone calls, brought clients in for Fraud meetings and Annual Recertification meetings each month. Had excellent phone and "people" skills winning the trust of clients and applicants alike. Responsible for putting together a fraud case with the HUD OIG Office of Denver to prosecute and convict Landlord and client which recovered thousands of dollars for our office. Re-did all dead files in main filing area and cleaned-up current filing area for A-K files.

Brush Meadow Apts. - Manager
City, STATE, 1997 - 10/2000
Managed the daily operations of a 60 unit Tax Credit apartment complex. Selected applicants from applications, processed credit checks and background checks for the best applicants to move-in. Completed monthly rent evaluations and Annual Recertification for eligibility for Tax Credit Property. Processed evictions for non-compliance and non-payment of rent. Supervised 1 other office person, 1-2 Maintenance people, and various contractors. Collected rents and paid all bills and invoices. Handled the daily problems and complaints from tenants. Completed work orders for Maintenance and ordered and purchased all supplies needed. Completed Annual Budgets for the coming year. Gained the loyalty and respect of my tenants, area contractors and Regional and Area Managers of Bowen Property Mgt. co. in Portland, Oregon.
Oakwood Village Apts. - Manager, Low Income HUD Complex
City, STATE, 04/1994 - 11/1996
Managed daily operations of a low-income 60 unit apartment complex working with 5 area Indian Tribes. See job description for Apt. Mgt. of Brush Meadow.
Navy Exchange Resale Operations - Administrative assistant and superviser @ Service Center
City, STATE, 08/1984 - 09/1989
Administrative assistant to Manager of the Service Center in Virginia Beach Navy Exchange. Answered phones, completed daily and monthly sales reports, hired and managed personnel in the Gas Lanes, responsible for daily accounting of all monies, bank deposits, and closing the Lanes. Completed gas surveys of surrounding stations and set prices for gas lanes. Ordered all fuels. Worked in booths and on the sales floor to cover breaks and any absent workers. Responsible for time cards for gas lane personnel and Mechanics' time sheets.  

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School Attended

  • Bob Jones University

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  • Housing Specialist/Case Manager Section 8
  • Manager
  • Manager, Low Income HUD Complex
  • Administrative assistant and superviser @ Service Center


  • Bachelor of Arts

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