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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Housing Specialist focused on customer service, efficiency and achievement. Goal-oriented multi-tasker who excels as a team leader.
Skills
  • Social Services
  • Proficient in 10-key
  • Excellent Interpersonal Skills
  • Fast Learner
  • Sharp Problem Solver
  • Customer Service
  • Quality Control
  • Superior organization skills
Work History
08/2011 to Current Housing Specialist Associated Catholic Charities | Towson, MD, Conducts annual recertification interviews with over 500 clients to ensure that notification of rent changes are provided at least 30 days before the anniversary date Determines annual income in accordance with HUD rules
  • Completes annual rent calculations using housing database software
  • Receives Notice to Vacate request and Issues Vouchers for program moves and portability
  • Ensure data quality and accuracy of client files and records
  • Primary point of contact for residents and landlords providing information on status of rent, damage claims, property inspections, provisions of the lease and contract, program regulations, and Housing Authority policies and procedures
    03/2005 to 02/2009 Credit Specialist Ashley Furniture | Draper, UT,
  • Compiled database of loan applicants\' credit histories, corporate financial statements and other financial information.
  • Submitted loan applications to the credit analyst for verification and recommendations.
  • Conducted UCC searches and Dun & Bradstreet reports as part of the loan process.
  • Maintained strict confidentiality of bank records and client information.
  • Maintained friendly and professional customer interactions.



  • 01/2003 to 02/2005 Treasury Analyst Truist Financial Corporation | Coral Gables, FL, Provided service and funding for Consumer accounts pertaining to setup, wire transfers, payoffs, loan servicing, and disbursement of funds to accounts for mortgage loansInterfaced with major banks (JP Morgan Chase), loan officers and closing processors to ensure financials and compliance Prepared and analyzed daily syndication activity to maximize the company\'s overall cash position by initiating bank borrowings, debt pay downs and allocation of company debt Prepared and monitored daily short term cash forecast to manage company cash flow
    Education
    Expected in 2006 BBA | Management American Intercontinental University, Atlanta, GA GPA:
    Accomplishments
    • Received "STAR" service award in 2015 for maintaining less than 10% error rate.
    • Repeatedly commended by superiors for excellent customer service.
    Certifications
    Nan McKay-Housing Choice Voucher Rent Calculation Certification Nan McKay-Housing Choice Voucher Specialist Certification

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    School Attended

    • American Intercontinental University

    Job Titles Held:

    • Housing Specialist
    • Credit Specialist
    • Treasury Analyst

    Degrees

    • BBA

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