Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Strong computer skills including Microsoft office suite, on line data base management and fiscal authorizations with software utilized by VESID office called CAMS. Good sense of humor also. Personable Housing Specialist committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in Schenectady, Rensselaer, Columbia and Green Counties. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.

  • Documented and resolved gaps in social work department course which individuals were failing. Led 12 students impromptu classes which led to grade rises to passing and B+ grade increase.
  • Collaborated with team of 30 colleagues in the development of systemic change to add Diversity Fair to showcase student cultural backgrounds and improve understanding for fellow students and professors by demonstrating thru the events the varities in communication and understanding of individuals various styles of speaking and learning.
  • Mediation
  • Mental health Meditation to reduce stress
  • Payroll
  • Reporting
  • Safety
  • Case Management
  • Referrals and networking
  • Customer Service
  • Flexible & Adaptable Project Management
  • Data management
  • Policy Interpretation
  • Detail-Oriented Training Development
  • Grievance Handling & Labor Negotiation
  • Contract Administration
  • Training development
  • Policy interpretation
  • Arbitration preparation
  • Grievance handling
Work History
Housing Specialist and FEABD Specialist, 01/2020 to Current
Independent Living Center Of The Hudson ValleyCity, STATE,
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Oversaw housing plans for over 20 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Met with 20-67 housing residents and landlords per Month to answer questions, address concerns and clarify policies and procedures.
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
  • Sought out affordable housing options and residences for people in need.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Used NYAIL and EXCEL to maintain database of housing resources, including brokers, landlords and management companies.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Work Transition Counselor/Vocational Rehabilitation, 02/2004 to 11/2019
  • Coordinated intake for assessment at School Districts in Schenectady and Albany County.
  • Generated effective eligibility and individualized plans for employment.
  • Supervised college student interns in Masters in Rehabilitation Counseling program University at Buffalo.
  • Counseled students with learning, mental health, and physical disabilities of many types including TBI and physical impairments such as deafness, cardiac, and other health conditions.
  • Provider of Medical Review for eligibility certification per state and federal guidelines.
  • Case planner with generating Individualized Plans.
  • Provider of counseling for students and families to support and navigate social service and social work agencies.
  • Authorized services such as neuropsychological assessments, college and proprietary school training and job development.
  • Facilitated Scholarship search and FAFSA applications.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Led educational seminars and lectures at local community mental health centers to expand awareness of mental health symptoms and issues.
  • Used ego psychology and family therapy methodologies to help students during vocational and educational counseling sessions to support in accommodation and goal attainment.
  • Integrated college orientation program, utilizing student feedback to boost organization's overall mission and objectives.
  • Mediated conflicts within families to clarify and resolve underlying issues.
  • Maintained caseload of more than 225 children in public schools and colleges.
  • Created and cultivated project guidelines and leveraged student feedback to create and launch High School To College orientation programs that were widely received by all stakeholders.
  • Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
Benefits Planning Assistance and Outreach Coordinator, 02/1996 to 02/2004
The Independent Living Center Of The Hudson ValleyCity, STATE,
  • Advised, supported and advocated for and/with persons with disabilities to aid in reaching needed social services, housing and employment.
  • Promoted three times in eight years of service.
  • Provide case management and teach self advocacy.
  • Re-gional Coordinator for statewide APSE: Region IV 1997-1999.
  • Maintain reporting responsibilities for Social Security Administration per grant outcome targets.
  • Counseling to cope with disabling conditions.
  • Designed and taught Community and agency technical trainings.
  • Director of Our Lady of Angel's/St.
  • Patrick's Summer Youth Program.
  • Increased education and awareness of [Product or Service] through [Type] programs and delivering evidenced-informed strategies.
  • Identified, developed and administered grants in accordance with funder requirements.
  • Established and implemented sustainable and diverse funding strategies to support financial and operational objectives of organization.
  • Developed network relationships with industry professionals to enhance community awareness and promote services.
  • Initiated and coordinated visits by influential persons and community groups for marketing exposure.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Developed and created programs and monitored effectiveness against individual participant needs.
LMSW (Licensed Master Social Worker: , Expected in
- ,
CRC Certified Rehabilitation Counselor: Commission Rehabilitation Counseling Certification, Expected in 11/2019
CRCC - ,
MSW (Master: Social Work, Expected in 2002
University at Albany - Albany, NY
BS (Bachelor’s: Science, Social Work, Expected in 1995
College of Saint Rose - Albany, NY
A.A.(Associate: Arts, Expected in 1987
FultonMontgomery Community College - Johnstown, NY
: Telehealth; Anxiety Stress Management, Expected in 06/2020
PESI Adult Continuing Education - Virtual,
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Telehealth with expertise in Anxiety and Stress management Training - PESI 37.5 hours complete and 15.0 hours General Telehealth Complete June thru July 2020.

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School Attended

  • CRCC
  • University at Albany
  • College of Saint Rose
  • FultonMontgomery Community College
  • PESI Adult Continuing Education

Job Titles Held:

  • Housing Specialist and FEABD Specialist
  • Work Transition Counselor/Vocational Rehabilitation
  • Benefits Planning Assistance and Outreach Coordinator


  • LMSW (Licensed Master Social Worker
  • CRC Certified Rehabilitation Counselor
  • MSW (Master
  • BS (Bachelor’s
  • A.A.(Associate

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