Housing Specialist resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Multi-talented, tenacious and lifelong Euclid resident seeking the position of Manager- Community Development within the City of Euclid. Successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver with excellent communication, planning and decision-making skills.

  • Leadership
  • Economics
  • Geographic Information Systems
  • Grant writing
  • Staff management
  • Strong interpersonal skills
  • Conflict resolution
  • Training and development
  • Data Analysis
  • Project management
  • Issue resolution
  • Mentoring and coaching
  • Public speaking
  • Courteous demeanor
  • Effective team player
Work History
Housing Specialist, 08/2012 to Current
Behavior Health NetworkGreenfield, MA,
  • Assist landlords and tenants with information on Ohio Landlord/Tenant Law and filings of various motions, answer/counterclaims, complaints, objections, and restraining orders
  • Supervise Offenders on Community Control, enforcing conditions of probation and documenting progress in electronic case management system
  • Communicate with people from various cultures and backgrounds, using active listening and interpersonal talents to ensure consistency
  • Utilize fact-checking and research skills in extensive presentence investigation reports
  • Assist defendants with identifying various grants, loans, and programs aimed at bringing properties into compliance
  • Inspect properties before Court to check for potential violations and speak with neighbors to document concerns
  • Communicate with lien holders for release of liens, assisting in providing clear title for potential transfer of derelict properties to beneficial owners
  • Established helpful relationships with elected officials, institutions, community members
  • Collaborate with city inspectors, elected officials, institutions, and community members in bringing about compliance with properties before Court
  • Utilize public-speaking skills while testifying in Court and during presentations on court initiatives at community events
Supervisor- Special Events, 08/2016 to 09/2020
Sp Plus CorporationEl Segundo, CA,
  • Recruit, train, supervise, motivate, and evaluate employee performance during ingress and egress of traffic flow in garage
  • Ensure shift is fully staffed with trained employees for effective flow of both vehicular and pedestrian traffic through garage for large and small events alike
  • Ensure satisfaction of customers as main point-of-contact during all special events
  • Maintain strong interpersonal skills through customer interactions
  • Maintain close communication with Severance Hall staff to make necessary adjustments, ensuring full parking spaces are available during large events
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
  • Monitor employee performance and provided coaching and constructive guidance to address areas of concern
  • Established training lead to ease in traffic flow, allowing for smooth transition of ingress and egress traffic
Lead Community Organizer, 03/2009 to 07/2012
ESOP- Empowering And Strengthening Ohio's PeopleCity, STATE,
  • Developed grassroots leadership through Direct-Action Organizing
  • Led grassroots coalition in persuading City of Cleveland to demolish over 50 derelict properties in Mt. Pleasant neighborhood
  • Led collaboration between city of Cleveland residents and 4th District Police, resulting in publicized drug raids
  • Led efforts against slumlords in city of Cleveland, resulting in property clean-ups, payments of capias warrants owed, and repairs to derelict properties
  • Responsible for building of partnerships and collaborations with elected officials, institutions, and organizations
  • Coordinated public meetings and organized protests, pushing organization's public agenda
  • Supervised and led campaigns in collaboration with other organizers in Cleveland and satellite offices throughout Ohio
  • Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues
  • Recruited and managed volunteer teams
  • Gathered opinions and support from grass-roots supporters to solidify group position
  • Coordinated successful community outreach events in southeast neighborhoods in city of Cleveland
Commercial District Assistant, 08/2007 to 02/2009
Northeast Shores Development CorporationCity, STATE,
  • Assisted in research and planning of community development efforts along major thoroughfares within North Shores Collinwood neighborhood of Cleveland, Ohio
  • Researched, completed and submitted successful grant proposal to Cuyahoga Arts and Culture, funding prominent public art structure in North Collinwood
  • Led urban planning process on reconstruction of Euclid Beach Fishing Pier
  • Assisted business owners in generating funds for exterior renovations of storefronts along East 185th Street business district
  • Assisted Executive Director in completion of Community Development Block Grant application for 2008 fiscal year
B.A: Urban Studies, Expected in 05/2008
Cleveland State University Maxine Goodman Levin College of Urban Affairs - Cleveland, OH,
  • Majored in Urban Studies
  • Graduated cum laude
  • Coursework in Contemporary Urban Issues, Urban Planning, and GIS
Associate of Arts: , Expected in 2005
Cuyahoga Community College - Highland Hills, Ohio,
  • Coursework in Micro and Macro Economics, Organizational Behavior, and Business Management

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Resume Overview

School Attended

  • Cleveland State University Maxine Goodman Levin College of Urban Affairs
  • Cuyahoga Community College

Job Titles Held:

  • Housing Specialist
  • Supervisor- Special Events
  • Lead Community Organizer
  • Commercial District Assistant


  • B.A
  • Associate of Arts

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