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Housing Specialist resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Client Home Visits
  • Electronic Medical Record Software
  • Agency Service Requirements
  • Program Evaluation and Improvements
  • Problem-Solving
  • Data Collection and Entry
  • Problem Solving
  • Application Processes
  • Quality Assurance
Education and Training
Skyline High School Dallas, TX Expected in 05/1995 High School Diploma : - GPA :
Experience
Bethel - Housing Specialist
Saint Paul, MN, 05/2021 - Current
  • • Assist clients in locating appropriate and affordable housing.
    • Advise and direct clients in the development and implementation of an action plan for securing housing.
    • Maintain good working knowledge of available housing in the community.
    • Initiate and maintain communication with case managers in supporting client's success in sustaining housing.
    • Serve as a liaison with landlords and utility company to achieve stable housing for clients.
    • Provide transportation to clients, as necessary.
    • Conduct housing quality inspections of properties and ensure all units pass rent reasonableness as defined by
    HUD.
    • Maintain professional boundaries and model appropriate behavior.
    • Enter required information in client database accurately and in a timely fashion.
    • Maintain accurate case notes, client data and other records according to agency, funder, and professional
    standards.
    • Assist in tracking guest outcomes and service trends in order to promote on-going evaluation and
    improvement of services.
    • Market housing program to landlords, develop marketing materials for recruitment of landlords, and build
    positive relationships with them.
    • Advocate for clients in unsafe or neglected properties.
    • Attend and participate in regular supervision meetings, team meetings, and staff meetings.
    • Attend specified external meetings as an IHNGC representative.
    • Rotate weekly on-call duties with other staff.
    • Assist in monitoring & coverage of Day Center office schedules & client traffic, as needed.
    • Other duties as assigned.
Lennar - Post Closer
Tempe, AZ, 10/2021 - 03/2022
  • Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
  • Performed post-closing checks of mortgage loan documentation.
  • Examined and verified information in loan application and closing documents.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Scanned and uploaded loan and related documents into system.
Lakeland Bank - Document Management Specialist
Sparta, NJ, 07/2020 - 10/2021
  • Managed document processes through scanning, filing and transmitting while following all standard procedures.
  • Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
  • Organized technical documents, digital records and business correspondence for each project, program or department.
  • Complied with safety regulations in terms of document control, strictly following corporate procedures and federal rules.
  • Identified errors and suggested appropriate edits.
  • Reviewed array of different types of documents, including drawings, spec sheets and blueprints to maintain accuracy.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
Abb Ltd - Customer Service Leader
Exton, PA, 10/1996 - 05/2013
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
  • Managed key account service, providing exceptional support to foster loyalty and retention.
  • Consulted with customers regarding needs and addressed concerns.
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
  • Escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Implemented company processes to effectively resolve customer service issues.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

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Resume Overview

School Attended

  • Skyline High School

Job Titles Held:

  • Housing Specialist
  • Post Closer
  • Document Management Specialist
  • Customer Service Leader

Degrees

  • High School Diploma

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