Housing Specialist resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I'm a motivated employee displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings. Caring individual to quickly build trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, compassionate care for clients and families. Flexible hard worker ready to learn and contribute to team success. Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Excellent multitasking, organizational, and conflict resolution skills. Energetic and motivated to assist anyone in crisis. Excellent documentation, assessment and resource management skills. Outgoing and friendly with a strong drive to succeed.

  • Certified Occupancy Specialist
  • At-risk applicants
  • Applications
  • Culturally-sensitive
  • Client relationship management
  • Quality improvements.
  • Document management
  • Program coordination
  • Interdisciplinary teamwork
  • Friendly, positive, and out going attitude
  • Customer service
  • Teambuilding
  • Leadership
  • Flexible
  • Collaboration
  • Homeless and dual diagnosed populations
  • Community outreach
  • Community referrals
  • Confidential documentation and recordkeeping
  • Strategic planner
  • Familiar with Head Start
  • Story time, arts and crafts
  • Certified in Early Childhood Education
  • Childcare management software programs
  • Schedule creation and maintenance
  • First aid training
  • Proven team leader
  • Active listener
  • Socialization techniques
  • Reliable
  • Mother of 5
  • Playful
  • Infant, toddler and preschool curricula
  • Multi-sensory activities
  • Supply inventory
  • Cultural sensitivity
  • Strong computer skills
  • Positive and cheerful
  • Accurate record keeping
  • Behavior management techniques
  • Classroom management
  • Excellent communication skills
  • Emergency procedures
  • Issue and conflict resolution
  • Goal-oriented
  • Processes and procedures
  • Time management
  • Decision-making
  • Project planning
  • Multitasking
  • Relationship building
  • People skills
Housing Specialist, 08/2019 to 07/2021
Massachusetts Court SystemFramingham, MA,
  • Educated clients on lease and rental agreements.
  • Advised residents on tenancy and estate management services information.
  • Assisted clients with permanent housing transitions.
  • Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
  • Responded to complaints and members' inquiries to improve service delivery.
  • Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
  • Verified assets and income for applicants and tenants.
  • Communicated with housing managers and rental agencies on behalf of clients.
  • Maintained residential tenancy agreements for renewal or termination following program guidelines.
  • Found affordable housing options for thousands of people and families.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Answered questions and responded to inquiries to deliver high level of service to clients.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Educated clients on various resources, services and programs to maximize care.
  • Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Assisted Individuals that were in high level stress situations.
  • Partnered with co-workers on community outreach programs.
  • Created new files for each client
  • Well educated on multiple computer programs
  • Maintained user file systems according to internal policies and applicable regulatory concerns.
  • Visited clients at residence for home inspections.
  • Maintained lists of resources helpful to clients.
  • Administered conflict resolution strategies to help families that were in crisis.
  • Maintained thorough case history records and wrote detailed reports.
  • Maintained confidential case documentation.
  • Developed workable solutions for recurring problems for individuals and families.
  • Scheduled and confirmed appointments.
Teaching Assistant, 08/2018 to 08/2019
The Biome SchoolSaint Louis, MO,
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Identified symptoms of emotional and developmental issues and alerted parents or guardians.
  • Escorted children on outings and trips to local parks and zoos.
  • Organized and led activities to promote physical, mental and social development.
  • Introduced learning activities and imaginative play materials for children to explore and manipulate.
  • Taught children foundational skills such as colors, shapes and letters.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Implemented warning and timeout strategies to encourage good behavior.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Read aloud and played alphabet games to encourage early literacy.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Introduced groups of 21 toddlers to multisensory activities such as music, dance and stories to encourage exploration and spark curiosity.
  • Kept records of over 21 students' progress, detailing behavioral, emotional, academic and social growth.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Read stories to children and taught painting, drawing and crafts.
  • Observed children, using Anecdotal method to record development, interests and skills.
  • Enforced behavior expectations at all times.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Supervisor, 03/2003 to 10/2009
CovanceSeattle, WA,
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Conducted employee evaluations and reviews.
  • Created training manual for employees to use as reference guide.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Provided ongoing training to address staff needs.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Enhanced group productivity 80% by developing and implementing new strategies.
  • Developed position rotation to support continuous improvement and operator development.
  • Coordinated maintenance on physical condition of restaurant and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Delegated work to staff, setting priorities and goals.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
GED: , Expected in 05/2010
Havre High School - Havre, MT

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Resume Overview

School Attended

  • Havre High School

Job Titles Held:

  • Housing Specialist
  • Teaching Assistant
  • Supervisor


  • GED

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