Housing Specialist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Talented honest worker with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval, enhance storage procedures, reduce and maintain information security. Skilled at researching and resolving discrepancies. Office Administration experience with successful outcome in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks. Responsible and productive when working with little to no supervision. Accomplished Housing Specialist with experience addressing various office needs through file and document management, inventory allocation and technical training. Proficient in maintaining stringent client files with confidential information, legal binding contracts and timelines. Diplomatic and professional when communicating with multitasking expertise. Attentive and personable in handling information. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff, Board Members and clients.

  • Tenant rights
  • Affordable housing
  • Case management
  • Tax Credit Specialist
  • Open house preparations
  • Reading comprehension
  • Customer service
  • Basic math
  • Multitasking abilities
  • Interpersonal Communication
  • Referrals and networking
  • NAHASDA housing expert
  • Social Service Skills
Work History
Housing Specialist, 10/2013 to 05/2020
Apis Management ServicesLebanon, PA,
  • Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
  • Explained rental and housing regulations to clients and helped each discover the best options for housing.
  • Researched possible fraud cases by examination of bank statements and reconciling statements with reported income sources.
  • Answered client questions about the lease and rental agreements and advocated on behalf of client needs.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Reviewed documentation and input data into a computer system to complete the eligibility home and apartment inspections to identify safety issues and needed repairs. To remain in compliance.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Examined homes for client arrivals after planning open-house events and shClaire.
  • Prepared properties for open houses by educating sellers, setting up documents and posters, and providing brunch to increase appeal of first impressions.
  • Boosted residential applicants through persuasion, negotiation, and explanation of programs offered.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Explained criteria for public housing and assisted eligible low-income families with the application process.,Collected and analyzed client income, credit report, assets, and debts to determine eligibility for housing programs.
  • Spearheaded numerous interviews with residents to determine rent increases, changes, and credits.
  • Scheduled and guided monthly resident briefings to communicate admissions and moving details.
  • Completed data entry, maintained a filing system for housing program participants.
  • Prepared and issued housing program letters, certified letters,court documents, contracts, and forms to encourage response from residents.
  • Entered move-ins, changes, and port-ins into HDS system for recordkeeping.
  • Prepared clients for Annual recertification and continued program eligibility by proactively completing and collecting documentation.
  • Conducted home and site visits to initiate requests for reasonable accommodations also inspect for any repairs.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Used HDS and physical files to maintain over 100+ candidate files and file notes.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs, background checks and income information.
  • Applications for different low-income housing programs and, which qualification criteria for individuals.
  • Communicated with people from various cultures and backgrounds on the application process.
  • Interviewed applicants and explained the scope of different available programs.
  • Documented all communication with applicants and inputted information into the system using HDS and Microsoft Word.
Housing Administrative Assistant, 03/2013 to 07/2014
Wesley HomesDes Moines, WA,
  • Monitored supervisor's work calendar and scheduling appointments, meetings, and travel (making reservations in a timely manner).
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Sorted and distributed office mail and recorded,shipments for corporate records.
  • Executed record filing system to improve document and management.
  • Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Interact with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Front Desk Administrative Assistant, 11/2012 to 03/2013
Four Tribes Consortium Of OklahomaCity, STATE,
  • Managed conference scheduling and travel arrangements for key personnel.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Produced highly accurate internal and external letters and memoranda.
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Monitored office supplies by checking inventory and placing orders.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Collect patient and client documents and information upon referral.
  • Organized and transferred incoming mail and checked correctness of outgoing mail.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Entered and maintained departmental records in company database.
Business Courses – 3 Hours – Concurrent Enrollment: , Expected in
Redlands Community College - El Reno, OK
: , Expected in
Caddo Kiowa Technology Center - Fort Cobb, OK

Earned a certification in Business Administration.

GED: , Expected in 06/2008
Gracemont High School - Gracemont, OK,
Caddo Kiowa Technology Center, Fort Cobb, OK Administrative Assistant Certification May 2011 Work Keys Career Readiness Certificate (Silver) April 2008 Job Readiness April 2011 BrainBench (Industry) Certificates ( Transcript ID# 8959065 Business Math Business Writing Managing People Accounts Payable Office Procedures Office Management Data Entry/10-Key Microsoft Office 2007 Telephone Etiquette Accounts Receivable/Billing Computer Fundamentals Customer Assistance
Business Professionals of America (BPA) CKTC Character First Award BPA Civic Committee

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Resume Overview

School Attended

  • Redlands Community College
  • Caddo Kiowa Technology Center
  • Gracemont High School

Job Titles Held:

  • Housing Specialist
  • Housing Administrative Assistant
  • Front Desk Administrative Assistant


  • Business Courses – 3 Hours – Concurrent Enrollment
  • GED

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