Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Seasoned Youth Development Professional well-versed in modeling values like respect and responsibility with a hands-on approach. Analytical problem-solver with a forward-thinking mentality. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Residential Life. Recognized for inspiring management team members to excel and encouraging creative work environments. Offering 2 years of related experience.

  • Crisis Intervention
  • MS Office
  • Team Bonding
  • Organization
  • Positive Reinforcement
  • Program development
  • Written and verbal communication
  • Relationship development
  • Team management
  • Customer service
  • Student-Centered Learning
  • Onsite facility tours
  • Interviewing skills
  • Continuous supervision
Work History
08/2018 to 05/2019 Housing Manager Department Of Defense | Kirtland Air Force Base, NM,
  • Responded to emergencies in weekly on-call rotation responsible for over 1,100 students
  • Emphasizing restorative justice and reflective learning
  • Presented and organized multiple programs on topics of social justice and diversity
  • Assisted with housing manager selection process
  • Responded to emergency and crisis situations working cooperatively with University Police, Counseling Center and Campus Living Staff
  • Responded to incidents consisting of alcohol, illegal drug use, suicide ideation, other medical issues, flooding, key issues, and additional facility concerns
  • Completed Title IX and Clery Act Training
  • Served as Staff captain and effectively planned events for University Apartments staff
  • Developed inclusive community among 100 residents, maximizing positive resident interactions
  • Worked with fellow Housing Managers to execute creative programs, fostering student development politically, socially, and culturally
  • Implemented and enforced all University and On Campus Housing policies
  • Was Responsible for detailed calendar management including scheduling meetings, appointments, and conference calls
01/2020 to 04/2020 Youth Development Professional Homesafe | Lake Worth, FL,

Created and supported an environment by which each resident could be successful in making his/her own unique behavioral, emotional, intellectual, and developmental gains by:

  • Teaching and fostering resident's skill development relative to his/her individual needs.
  • Interacting and intervening with residents in accordance with their treatment plans and Individualized Crisis Management Plan.

Maintained physically and emotionally safe & supportive environment by:

  • Developing and providing safe and secure physical environment for each resident.
  • Providing continuous supervision of residents.
  • Using Therapeutic Crisis Intervention de-escalation techniques (proximity, time and space, caring gestures, etc.)

Developed and maintained appropriate and positive relationships with residents by:

  • Demonstrating appropriate social boundaries.
  • Having non-threatening and supportive demeanor.
  • Actively involving residents in all facets of programming.
  • Transporting and accompanying residents to school, off-grounds activities, appointments in community, and home visits.

Performed other essential functions of the job including:

  • Completed all assigned paperwork (case documentation, reports, shift logs, etc.) accurately and on time.
  • Attended staff meetings
  • Reported incidents of child maltreatment, neglect, and/or abuse.
  • Assisted in maintaining a program that is clean, organized, hazard-free, and complies with regulatory standards (e.g. Department of Health, OCFS Fire/Safety, etc.).
  • Followed all agency and department policies & procedures
01/2020 to 04/2020 Long-Term Substitute Teacher Archdiocese Of Chicago, Office Of Catholic Schools | Chicago, IL,
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Integrated existing and new technology into classroom to help provide creative and fun learning environment.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Followed and Enforced Syracuse City School District policies.
08/2019 to 10/2019 Founding Resident Teacher Art In Motion | City, STATE,
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Collaborated with the principal, administrators, and other lead teachers to outline the projected academic goals for student success.
  • Instructed, tutored, and mentored individual students on the southside of Chicago, Illinois with a specific focus on social and emotional learning.
  • Incorporated digital and computer training throughout the curriculum which improved student technological abilities by 25%.
  • Promoted educational programs which increased parent engagement.
  • Fostered team collaboration between students through group projects for Black History class.
  • Networked with other educators to promote awareness of advanced teaching practices and development of 21st Century skills.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Expected in 05/2019 Bachelor of Arts | Sociology SUNY At Albany, Albany, NY, GPA:

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